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| Frequently Asked Questions (FAQ) |
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| Q: How do I send a mail to the list? |
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| A: Each list has its own address...and when you sign up, we share that address with you. |
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| Q: I thought New Jersey Transit (LIRR, Metro-North, etc) already have this kind of service. How does this differ? |
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| A: We have found our alerts to be more user-friendly, action-oriented, targetted, and in many cases they are more timely. |
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| Q: Do I share my e-mail address with all the people on the list? |
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A: No. We mask your address...so a message you send to the group will read as being "From" a generic Clever Commute address.
Just a reminder: only people on the list can mail to the list. |
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| Q: If I join, will I get a lot of mail? |
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| A: Generally, "No." Members only contact each other if there is a problem. You may go weeks without getting a message. |
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| Q: Do I need to have a true mobile e-mail device such as a Blackberry or iPhone? |
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| A: No...text messaging works well, too. See this for more info about our SMS beta.
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| Q: What are the examples of events where it helps to be connected to this group? |
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| A: In the last year alone, we've seen a transit strike, power outages, police activity, gas leaks, switch problems, disabled trains, trouble with the bridges, overturned trucks, and an unruly person who was able to close down the Port Authority with his suspicious behavior. |
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| Q: What does it cost? |
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| A: It is free for commuters...although we welcome any donations (see Donate button above) |
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| Q: My spam filter is preventing me from getting the alerts |
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A: For each list you are on, add 2 entries to your address book (whitelist). Use this example from Montclair trains
- DoNotReply "at" CleverCommute.com (the address that alerts come from)
- owner-Montclair-Boonton-Line "at" clevercommute.com (additional entry)
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| Q: How do I unsubscribe (leave) the list? |
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| A: At the (very) bottom of each mail to your list, there is a link to un-subscribe. |
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| Q: I'm going away / on vacation and I don’t need to be contacted about alerts. What should I do? |
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| A: Use http://my.clevercommute.com. Hint: Click in the field next to Resume on and use the pop-up calendar |
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