Rules of the road – best practices when sending alerts
Some things to think about when SENDING a message to your fellow commuters:
- It’s about NOW - Only send alerts regarding the in-progress commute
- Do not send questions to the group – Avoid mail storms. Lead by example…and trust that others with more info will indeed share it.
- Provide context - Try to make your message understandable to anyone riding your route
(e.g., “the 6:16 from Penn to Montclair…”)
- Make it actionable, if possible. – Sure, it’s good to know about a problem…but can you propose a solution?
- 3 tips if you are sending via e-mail (and not via our mobile solution)
- Use only the SUBJECT portion of the e-mail - Avoid the urge to send a memo-style e-mail (e.g., Subject plus body)
- The e-mail address you need to use can be found in the footer of every mail you get (e.g., email@example.com)
- Make it original - Do not Reply or Forward messages. Rather, compose your own one-liner from scratch
For all users of the system
- Rate! – Use the “Was this Message helpful?” feature found at the bottom of Clever Commute mails
- Want to vent? – See our novelty feature where you can let off steam
And of course: Relax, enjoy, participate. Set a filter.
While there will certainly be the mail sent that you think is a waste, there will definitely be plenty of info shared that proves to be truly irreplaceable. Please be patient and remember we are helping each other.