People helping people as they get from here to there

Rules of the road – best practices when sending alerts

3 questions to ask yourself before you send an “alert” to the group:

“Does the message I am about to send contain….
1. … actionable information that people can use in order to plan their commute?
2. … the tone and content that you would find on a radio/TV traffic report?
3. … an objective statement (e.g., not a rant…not a question…even a rhetorical one)?
3 yes-es? Then “send”!
1 or more “no”? Then you may just be venting.
If that’s the case, then you should check out clevercommute.com/vent (yes…that’s a real thing)
(vent /at/ clevercommute.com and @clevervent on Twitter)

Still want to know more about “what makes a good alert”?  Here you go:

  • It’s about NOW – Only send alerts regarding the in-progress commute
  • Provide context –  Try to make your message understandable to anyone riding your route
    (e.g., “the 6:16 from Penn to Montclair…”)
  • 3 tips if you are sending via e-mail 
    1. Use only the SUBJECT portion of the e-mail – Avoid the urge to send a memo-style e-mail (e.g., Subject plus body)
    2. The e-mail address you need to use can be found in the footer of every mail you get
      (e.g., your-line@clevercommute.com)
    3. Make it original – Do not Reply or Forward messages. Rather, compose your own one-liner from scratch

For all users of the system

  • Rate! – Use the “Was this Message helpful?” feature found at the bottom of Clever Commute mails
  • Want to vent? – See our novelty feature where you can let off steam

And of course: Relax, enjoy, participate. Set a filter. ;)
While there will certainly be the mail sent that you think is a waste, there will definitely be plenty of info shared that proves to be truly irreplaceable. Please be patient and remember we are helping each other.