People helping people as they get from here to there

admin

Migrating from the legacy Inside Track to the Premium app

December 3rd, 2016  |  Published in admin, premium

What’s changing?

User Experience How to Subscribe  Payments Handled By
Old  Mobile web Clever Commute Web site PayPal
New Smartphone App  In-App purchase Apple and Google

 

Since subscribers pre-pay, we arranged a migration which ensures

  • it’s not a hassle for our client
  • we tip the scale in the client’s favor

How: On the day you are next billed, we will do 3 things:  

  1. Refund the payment you just made
  2. Halt all future PayPal payments to us
  3. Set you Inside Track account to Expired

You then use the new app to do the upgrade…and subscribe as you do for any app-based service

Cool: Your first 30 days of the app-based premium service are free!

Leave Breadcrumbs and Tips on Getaway Day

November 1st, 2016  |  Published in admin

 It’s getaway day…so let’s give some extra help today

Please leave “breadcrumbs” and tips this afternoon for fellow commuters as you travel through Penn, Grand Central, Port Authority, Hoboken, etc:
  • How long is the wait for tickets? (at the machines? at the windows?)
  • How crowded is the station?
  • How crowded are the trains?Please use real benchmarks where you can.

THE ABOVE ARE JUST EXAMPLES…if YOU think a given piece of info would help…then please share it!

For commuters and the media – 29-September Hoboken Crash

September 29th, 2016  |  Published in admin

A special post related to this morning’s crash. We pray for those hurt and killed, and are committed to doing all we can to support the commuters we serve.

If you are not yet familiar with Clever Commute, please learn more and get our free app.

To the media: Clever Commute provides B2B services including aggregated datafeeds and advisory services. Contact us to learn more.

All: Our real-time information is also published via Twitter. We have an active Facebook page.

The Top 1/2 Dozen Tips for 29-September

  1. Other stations (e.g., NY Penn and Newark Penn) will be crowded and in use by Hoboken commuters.
    Get there early and be patient.
  2. NJ Transit (web and e-mail alerts) is the best place to learn about cross-honoring with other carriers.
    There are sometimes nuances about stations / routes…but today’s approach seems appropriately broad.
  3. NJ Transit always offers NJT train/bus cross honoring. Tonight might be a good opportunity to use it.
    To learn more, start at NJT web = >Ticket Option => Rail Tickets => Ticket Flexibility
  4. Use NJ Transit’s free app to get your tickets.
  5. www.njtransit.com may continue to be up and down.
    Keep trying and do not wait until the evening rush begins.
  6. If you are looking for a NJT train map, you can find them on other sites, too

Taking crowdsourcing to a new level

September 5th, 2016  |  Published in admin

As you know, the information you get via our free service comes from your fellow commuters on YOUR train (or bus) route.
We are exploring new technology which would identify the issues which are reported on one line…but are of interest to all.  Examples:
  • For NJT Train Riders – “single tracking” affects all lines to NY Penn
  • For LIRR – “track changes” at NYP affect most (if not all) commuters
  • For MNR – Issues at 125th street (e.g., fire) affect all three major lines
  • For NJ Bus riders – messages about the XBL and the tunnel will be of broad interest
See what we’re getting at here?
Please use our Contact Us tool to share your thoughts and ideas: What are the specific things that you feel are of systemwide interest?
As a first step, we are looking for your feedback on what to look for. After that, we’ll use technology to actually identify it.
Clever Commute can then syndicate that info and also label it as automated cross-route shares
Thanks for your replies

Release Notes for 2.2.1

September 4th, 2016  |  Published in admin

New Features

  • Social integration – Share via Twitter and other networks
  • Overhauled snooze and Pause/Resume functinoality
  • Improved the voting (ThumbsUp/ThumbsDown) functionality
  • Give special emphasis to alerts from Clever Commute admin
  • Expand the time window for MyTrains (More choices)
  • Add a floating “compose” icon to quickly create for new alerts
  • Automated cross-route sharing

Bug

  • Fixed: The app no longer turns off checkboxes after viewing Vent and Check Ins
  • Other bug fixes and performance enhancements

Also: Other foundational work in support of future releases

 

 

Checking and Updating YOUR Version of the Clever Commute App

August 14th, 2016  |  Published in admin, App, examples

Here are the steps 

All – Visit our Release Notes to learn the number of our latest version

iOS

  1. Launch  App Store
  2. Tap on the Update icon tab at lower right
  3. Tap on Purchased button in the upper section the screen
  4. Scroll to find Clever Commute
    You will see the version listed right below the name/description of the app

If you are not running the latest, then follow these steps.

Android

  1. Go to Settings
  2. Tap Applications
  3. Tap Application Manager
  4. Scroll to find Clever Commute …and click on it
    You will see the version number at the top of the screen

If you are not running the latest, then follow these steps.

 

Release Notes for Vesion 2.1

July 15th, 2016  |  Published in admin

  • Fixed notification badge (desktop icon) for iOS
  • Fixed “Departureboard” Name when changing from one provider to another
  • Fixed Google Maps error
  • New feature – Tweets are now hashtagged with transit provider name
  • Improved admin tools for moderating inappropriate content
  • Improved RSS feeds for business partners
  • Other fixes/enhancements to support admin / monitoring

In case you need to cancel your premium membership

February 24th, 2016  |  Published in admin, App

Here are the steps

Strike? Sneak behind the paywall to unlock premium features!

February 11th, 2016  |  Published in admin, announcements, NJT

Our premium app is not yet available for sale. When it is, on “Day 1” it will give you dozens of amazing new features.

However, in support of the commuters in the event of an NJT rail strike, we have unlocked 2 premium features.
These will remain available to you for the duration of the strike:
(1) You can now see up to 3 different routes in the Recent Alerts feature of the free Clever Commute app
(2) You now see 7 hours of data in Recent Alerts

 


How to activate it #1 (#2 is automatic):

See3
  1. Click on the menu in the app
  2. Select Profile
  3. Add a Secondary and Tertiary route
    (see purple stars in picture)
  4. Press Update

Note 1: Don’t change your Origin and Destination.
The app itself works at the Route level…so you see info from
fellow passengers “up and down the line”

Note 2: You will only receive push notifications for your Primary route.

“It’s like Twitter for commuters, right?” Well, kind of…

January 5th, 2016  |  Published in admin, examples, ITFeatureWriteUp

People often make that comparison. In many ways, they are correct. But there is one very important difference:
Clever Commute uses a variety of technologies (keywords, semantics, patterns, user history, etc.) to review submissions before they are posted.
We do this to ensure they are both suitable and in-line with our best practices.

At it’s simplest, our rules of the road ask:   “Does this message contain….

  1. … actionable information to plan a commute?
  2. … the tone and content that you would find on traffic report?
  3. … an objective statement ?
Put another way: Would I still like Clever Commute if all the messages were like this one? 

The filters are technology-based, so all messages are subject to the same rigor. It’s not perfect…and there are indeed some false positives. We do our best to resolve those in real-time. But overall, our robots are there to help ensure quality for our commuters, and also to respect our sponsors and other business partners.

So…what does that leave us with?

Driver sees me through the snow and waits for me while I sprint from a full block away. Thanks my guardian angel