People helping people as they get from here to there

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Tourists, Commuters, Rail Warriors (and Admin)

September 20th, 2016  |  Published in admin

There are 4 (levels) of users of the Clever Commute app…as defined by these badges

Tourists – Newbies, probies or anyone whose ability to send messages is limited/restricted (this is quite rare)

Commuters – these are the vast majority of users.

Rail Warriors – These are trusted, elevated users with a strong history of constructive messages. You can tell it’s a Rail Warrior message by the way the area below the actual alert is peach colored. The two most-significant features of Rail Warriors are:

  1. They have the ability to send messages to multiple communities at a time.
    E.g., “All LIRR Riders”…”All NJT Midtown Direct Riders”…”All NJ Bus Riders”
  2. Their messages bypass the app’s “duplicate checker” routine.
    That is to say: even if our screening technology flags one of their messages as a possible duplicate of another one already sent, we give the Road Warrior’s message the benefit of the doubt by letting it through.

Admin – That’s me – Conductor Josh. My messages have a light blue background.

Taking crowdsourcing to a new level

September 5th, 2016  |  Published in admin

As you know, the information you get via our free service comes from your fellow commuters on YOUR train (or bus) route.
We are exploring new technology which would identify the issues which are reported on one line…but are of interest to all.  Examples:
  • For NJT Train Riders – “single tracking” affects all lines to NY Penn
  • For LIRR – “track changes” at NYP affect most (if not all) commuters
  • For MNR – Issues at 125th street (e.g., fire) affect all three major lines
  • For NJ Bus riders – messages about the XBL and the tunnel will be of broad interest
See what we’re getting at here?
Please use our Contact Us tool to share your thoughts and ideas: What are the specific things that you feel are of systemwide interest?
As a first step, we are looking for your feedback on what to look for. After that, we’ll use technology to actually identify it.
Clever Commute can then syndicate that info and also label it as automated cross-route shares
Thanks for your replies

Release Notes for 2.2.1

September 4th, 2016  |  Published in admin

New Features

  • Social integration – Share via Twitter and other networks
  • Overhauled snooze and Pause/Resume functinoality
  • Improved the voting (ThumbsUp/ThumbsDown) functionality
  • Give special emphasis to alerts from Clever Commute admin
  • Expand the time window for MyTrains (More choices)
  • Add a floating “compose” icon to quickly create for new alerts
  • Automated cross-route sharing

Bug

  • Fixed: The app no longer turns off checkboxes after viewing Vent and Check Ins
  • Other bug fixes and performance enhancements

Also: Other foundational work in support of future releases

 

 

Checking YOUR Version of the Clever Commute App

August 14th, 2016  |  Published in admin, App, examples

Here are the steps 

iOS

  1. Launch  App Store
  2. Tap on the Update icon tab at lower right
  3. Tap on Purchased button in the upper section the screen
  4. Scroll to find Clever Commute
    You will see the version listed right below the name/description of the app

Android

  1. Go to Settings
  2. Tap Applications
  3. Tap Application Manager
  4. Scroll to find Clever Commute …and click on it
    You will see the version number at the top of the screen

 

 

Release Notes for Vesion 2.1

July 15th, 2016  |  Published in admin

  • Fixed notification badge (desktop icon) for iOS
  • Fixed “Departureboard” Name when changing from one provider to another
  • Fixed Google Maps error
  • New feature – Tweets are now hashtagged with transit provider name
  • Improved admin tools for moderating inappropriate content
  • Improved RSS feeds for business partners
  • Other fixes/enhancements to support admin / monitoring

In case you need to cancel your premium membership

February 24th, 2016  |  Published in admin, App

Here are the steps

Strike? Sneak behind the paywall to unlock premium features!

February 11th, 2016  |  Published in admin, announcements, NJT

Our premium app is not yet available for sale. When it is, on “Day 1” it will give you dozens of amazing new features.

However, in support of the commuters in the event of an NJT rail strike, we have unlocked 2 premium features.
These will remain available to you for the duration of the strike:
(1) You can now see up to 3 different routes in the Recent Alerts feature of the free Clever Commute app
(2) You now see 7 hours of data in Recent Alerts

 


How to activate it #1 (#2 is automatic):

See3
  1. Click on the menu in the app
  2. Select Profile
  3. Add a Secondary and Tertiary route
    (see purple stars in picture)
  4. Press Update

Note 1: Don’t change your Origin and Destination.
The app itself works at the Route level…so you see info from
fellow passengers “up and down the line”

Note 2: You will only receive push notifications for your Primary route.

“It’s like Twitter for commuters, right?” Well, kind of…

January 5th, 2016  |  Published in admin, examples, ITFeatureWriteUp

People often make that comparison. In many ways, they are correct. But there is one very important difference:
Clever Commute uses a variety of technologies (keywords, semantics, patterns, user history, etc.) to review submissions before they are posted.
We do this to ensure they are both suitable and in-line with our best practices.

At it’s simplest, our rules of the road ask:   “Does this message contain….

  1. … actionable information to plan a commute?
  2. … the tone and content that you would find on traffic report?
  3. … an objective statement ?
Put another way: Would I still like Clever Commute if all the messages were like this one? 

The filters are technology-based, so all messages are subject to the same rigor. It’s not perfect…and there are indeed some false positives. We do our best to resolve those in real-time. But overall, our robots are there to help ensure quality for our commuters, and also to respect our sponsors and other business partners.

So…what does that leave us with?

Driver sees me through the snow and waits for me while I sprint from a full block away. Thanks my guardian angel

 

Correcting Payment Problems for non-PayPal users

December 5th, 2014  |  Published in admin, documentation, Inside Track, payment

If you are reading this post, then it’s likely that you signed up for Clever Commute using a credit card (and you do not have a PayPal account)
(see http://www.clevercommute.com/payments for more info)

Clever Commute uses PayPal to process all transactions (even if you do not have a PayPal account). In these situations, PayPal internally creates a Guest account to process your subscription. It all works well…unless there is a problem with your credit card (e.g., lost/stolen or expired).

When that happens, PayPal does not have a mechanism for you to update your credit card details. The good news is that by simply following the Clever Commute sign-up instructions, you can let PayPal know what card they should use going forward. When you use Clever Commute, we (and PayPal) will prompt you to pay for your subscription…and your new payment information will be linked to your existing Clever Commute account.

Correcting Payment Problems for PayPal users (business accounts)

December 5th, 2014  |  Published in admin, documentation, Inside Track, payment

If you are reading this post, then there is likely a problem with the funding source used by your business PayPal account.
(see http://www.clevercommute.com/payments for more info)

In order to get your Clever Commute account up-and-running, there are 1 or 2 steps.

(1) Ensure that you have a valid funding source for your PayPal account

  1. Go to PayPal and click on My Account
  2. Click on Profile
  3. On the ensuing page, click on My money
  4. Update Bank accounts and/or  Debit and credit cards to ensure you have suitable payment source

(2) Let PayPal know what funding source should be used for your Clever Commute account

  1. Follow steps 1-3 above to see My Money
  2. Click Update beside My preapproved payments
  3. Select the merchant whose agreement you want to change under Merchant
  4. Click on Clever Communicator, LLC
  5. Update the Funding Source to a valid payment method