People helping people as they get from here to there

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Now, anyone can share a transit alert with fellow commuters! [beta]

September 16th, 2013  |  Published in admin, announcements, documentation, promotion

The link:  http://www.clevercommute.com/alert

Previously, in order for commuters to share info on Clever Commute, they needed to be a registered member (of our free service…or our premium service – The Inside Track).

Now, any commuter can use any connected device to create an alert for any line we cover!

This expansion is especially helpful beca!use commuters can now enrich their alerts in two new ways:

  1. Category – Pick from a list of known problems
  2. Geo-location – It’s always important to know what the issue is…but now we capture where.

Clever Commute uses 1 and 2 above to improve the overall experience.
We also allow users of  
The Inside Track to see and leverage this data (e.g., show/hide various categories, and see the alerts on a map).

Cool: Regardless of whether you use an iPhone, iPad, Andriod or other, you can use this neat trick to launch this new feature from your device’s desktop (just as you’d do with an app).

User guide to creating an alert:

4 fields

  1. E-mail address – We use that to check if you are a Clever Commuter. It will NOT be shared with the commuters (or anyone else).
  2. Select the commuters you want to reach. 99% of the time, this is your train/bus line
  3. Select a category – Self-explanatory
  4. Share your message – You can find a link to our best practices on that page…or right here

Finally:

  • As you can imagine, messages with location info are generally more helpful than those without.
  • Check the box for T&C…and you are all set!

 

People Helping People Helping People

February 5th, 2012  |  Published in admin, announcements, social

We just wanted to be sure you know that we have a new-ish way to manage customer support (and our Contact Us link at our web site). We announced it almost a year ago at this blog post.

As the size of our community surpasses the 20,000 commuter mark, it’s time to think about new and innovative ways to thrill and retain the only true asset we have: the commuters.

It probably comes as no surprise that we are crowdsourcing it…with help from an innovative company called GetSatisfaction.com

What is Get Satisfaction (2 minute YouTube video). Didn’t watch that? Well here is what you need to know:  GetSatisfaction is a 3rd party website which tracks and manages the questions and answers from the community. Instead of writing to someone at Clever Commute…and waiting…the GetSatisfaction technology guides you to the answer.

Clever Commute technology is solid and the commuters are proactive and helpful. But…”stuff” comes up…and we need a scalable way to address it. For example:

  • Commuters may have question about their subscription (sign-up, change address, pausing “Clever Commute” while on vacation, etc)
  • Our business partners have questions about their data feeds
  • Sponsors may be looking for our media kit for advertisers
  • The media may want to reach us for a quote or interview
So, please check it out the next time you have an issue or a question.

 

 

 

If you are posting the Bar Car info

June 13th, 2011  |  Published in admin, announcements, MNR, new markets, techdoc

Just a few things to remember:

  • There is one e-mail address for the trains from GCT and another for the trains to GCT (we’ll make sure you have both addresses).
  • Once you send to that address…our technology will send it to the subscribers…and we’ll also Tweet it
  • Do not “Forward” mails to the e-mail address we use
  • Avoid extra punctuation (sure you can say “5:48″, but don’t put “…” in there)
  • All you need to do is put the the times in your mail (e.g., you don’t need to say “have a bar car tonight”). Recipients know that this is The Bar Car Report…and it is clearly labeled as such
  • Yes…you can send updates at any time in case things change
  • Here is one good way to share the news:

526 548 608 611 807 907 plus 531 614  stamford locals

Customer Service for Clever Commuters

May 16th, 2011  |  Published in admin, announcements, community updates, social

Summary: Clever Commute is in the process of rolling out a new way to manage customer support. it probably comes as no surprise that we are crowdsourcing it…with help from GetSatisfaction.com

As the size of our community approaches the 20,000 commuter mark, it’s time to think about new and innovative ways to thrill and retain the only true asset we have: the commuters.

Clever Commute technology is solid and the commuters are proactive and helpful. But…”stuff” comes up…and we need a scalable way to address it. For example:

  • Commuters may have question about their subscription (sign-up, change address, pausing “Clever Commute” while on vacation, etc)
  • Our business partners have questions about their data feeds
  • Sponsors may be looking for our media kit for advertisers
  • The media may want to reach us for a quote or interview

Enter: What is Get Satisfaction (2 minute YouTube video)

Didn’t watch that? Well here is what you need to know:

GetSatisfaction is a 3rd party website which tracks and manages the questions and answers from the community.Instead of writing to someone at Clever Commute…and waiting…the GetSatisfaction technology guides you to the answer.

We will update this page as move forward with the roll-out…but we did want to put this here as a placeholder.

 

 

Another great new feature: “Rate this message”

May 10th, 2011  |  Published in admin, announcements, Ops, social

One of the tough things about my job as “Conductor” is actually trying to manage the content & volume of the messages that people send.  Maybe you have been a part of the conversation about:

As you can imagine, sometimes, the answer is it depends. So, in the spirit of crowdsourcing, we are pleased to announce a great new feature: Rate this message. How it works:

At the bottom of every commuter-generated message you get, there will be a new section, as follows:

Was this message helpful?
Yes
No    
Report abuse

The blue text above are links. When commuter clicks on their choice, they are taken to a web page which thanks them for casting their vote. That’s it!

A few things to note:

  • Our database records the rankings…and our program safeguards against multiple votes on a given message by the same person.
  • Regarding that last category: sometimes, Clever Commuters break the rules…and we then need to remind them of our Rules of the Road. Even more rare is the situation where true spam (from a non-Clever person) slips through. It’s a huge help if the commuters can help us identify that, too.

As you can imagine, this lays the groundwork for several new features:
1. We can give feedback and coaching to post-ers who are consistently rated “low”
2. We can reward post-ers who are rated “high”
3. We can explore new features like “ALWAYS send me updates from this person” and “NEVER send me updates from that person”
4. Automate the process for handling spam and abusive mails
5. …what else?  I’m sure there is more

“Step 1” was just to get the framework in place. This is “version 1.0″…so I’m sure there are ways to improve it…so send me your feedback.

What this blog needs

March 9th, 2011  |  Published in admin

  1. Clever Commute logo – Better branding via putting the logo somewhere on the page
  2. Resolve proper use of “Pages” vs “Posts” – I have been inconsistent as I don’t really understand the pros/cons of each
  3. A better template…or better use of this template
  4. Example RSS feeds – I’d like display one of my rss feeds here…but I do NOT want to share the underlying URL
  5. Example ads – I’d like to showcase screenshots from the mobile experience
  6. A section for Videos – Link to / embed items from my Youtube channel
  7. Proof of concept of iFrame – I’d like to have a page that has the Clever Commute iFrame
  8. Make interactive via moderated comments – Facebook Comments…and maybe another way to let users chime in and react to posts
  9. Workflow/Templates for examples – We document those instances where Clever Commute data is better/faster than others. It’s a manual process…and I’d love to templateize it…and outsource it (e.g., find a way to pay someone to ONLY do “example” updates. I would moderate them before they go live). Maybe the simple answer is to set up the workflow so that I moderate all posts
  10. Put ads on the site – Two types (1) From a network such as Federated Media and (2) from the actual Clever Commute advertisers (is there a way for WordPress to run an SQL query and display the results in a widget?
  11. Media kits (TBD)  – we have 4 media kits (for advertisers, for B2B clients, for the media, for the riders). Can we hist this content here on the blog? For example: 75% of the content is the same across all 4…AND…when I update one, I want the content to update in all 4. Note that this content can change several times a year
  12. Ensure this blog is secure
  13. Ensure that this blog is backed-up
  14. Strategy for managing upgrades to WordPress

Yuck

March 8th, 2011  |  Published in admin, announcements

This blog needs help. Can you help me? Know someone who can?

I welcome participation of any kind:

  • One time fixes and clean-up (I know…the menus/posts/pages are “all over the place”…I just don’t understand how it all works). I’d love to use a better template…
  • Add some new widgets…my logo..and some way to make it more interactive (comments are “off”…but now that Facebook has their new sign-in/comment tool…it’s time to revisit)
  • And even some ongoing help with the content (I always have ideas and content…but I just never get around to doing the actual entries. or…do YOU have ideas for content? I’m open to that, too)

Anyway…I really do believe that this blog could be so much better.

Even if you just spent a day on it…I’d welcome it…and do whatever I can to reward you. No, I don’t have cash…but maybe I can help you promote something via ads on Clever Commute?

Again – any and all help is appreciated.

Regarding Lost And Found

January 28th, 2011  |  Published in admin, announcements

It’s OK to send a message to see if anyone has found your item (or if you found something).
Please follow these guidelines:

You must use our free app to send messages regarding Lost and Found.

  1. Use the Send an Alert feature, set the category to Lost and Found
    (No need to say “Lost”)
  2. Be specific (which train? from where? did you sit in the front? the back? did you leave/find something on the seat? the floor? the overhead rack?)
  3. Do NOT share your personal contact info (see picture below)
    Options: Ask recipients to
    – turn item in to your carrier’s Lost & Found
    – use the Contact page at our site if they have info about the item
  4. Do NOT include any comments about thanks or thank you
    (sorry if that seems rude…but our everyday filters block that to prevent spam)

NOTE: here is the link to NJ Transit Lost and Found (or call 973-275-5555)

A good example (Do this…)

Suit jacket on luggage rack of top level of 1st car of 10:35 PM from NYP on Mon. Pls bring to NJT Lost & Found or tell Clever Commute admin

A bad example (Do NOT do this…)

CleverCommuteProtectYourPII

 

 

 

 

Top 7 reasons your message did NOT get posted

August 31st, 2010  |  Published in admin

We know full well that the success of this service depends on that committed minority that actually does the sharing…and I appreciate your participation and your trust. I value your feedback…and want to hear from you if you think we can improve Clever Commute (feedback at  clevercommute-dot-com)

Regarding your messages: if you follow our “best practices ” (AKA “rules of the road”)…there should be no problem
(http://clevercommute.com/blog/?page_id=22)

But…in the spirit of David Letterman, here are the top 7 reasons why it may be the case that you actually _sent_ a message to your community on Clever Commute…but it did NOT go through.

1. You signed up with one e-mail address (e.g., your work address)…but you sent your note from another (e.g., your home address). YOU’D BE AMAZED how often this happens.

2. Your note contained a question (even if part of your message contains “a statement”). We’ve got over 20,000 people in this network…so in order to avoid a mail storm, all questions (even rhetorical) are a no-no.

3. Your note contained something that was not constructive (e.g., “thanks NJ Transit!”). Put another way: would you expect to hear/see your message on a news report?

4. Non-suitable language  / Profanity (and we use that term liberally)

5. Your mail is not original content (e.g. you “forward” or “reply” to another message)

6. Our technology determined that another rider on your line already shared info about this particular issue
(not to fear, if you really have more/better info to add, our technology “writes to you”…and tells you how you can indeed get your message out – more info here: http://clevercommute.com/blog/?p=376)

7. You’re new here – We immediately make you a recipient of all the alerts on your line…but it’s a few weeks  until you can send. That gives you some time to get a feel for the zen of this group…learn the ropes.

Overall – think about it this way: the best messages are ones that help the other commuters make real-time decisions about their commute. If your message is one of those…then great. If not…it may get held for review…or not sent at all.

Twitter? Sure! Show me the “follows”

August 31st, 2010  |  Published in admin, social

There is a single Twitter member (follow) corresponding to each commuter line we cover.

In addition to sending out alerts to our traditional subscribers via e-mail, we also tweet them.
So, by following those tweets, you will receive all of the alerts published by your fellow commuters.

Of course…you can use whatever Twitter follow tool you like. Your smartphone probably already has one installed.

Therefore…you can then receive the alerts however you want…even text/SMS!

Transit CarrierLine / RouteTwitter “Follow”
Long Island Rail Road (LIRR)Montauk Branchcc_lirr_m
Long Island Rail Road (LIRR)Oyster Bay Branchcc_lirr_ob
Long Island Rail Road (LIRR)Babylon Branchcc_lirr_b
Long Island Rail Road (LIRR)Port Jefferson Branchcc_lirr_pj
Long Island Rail Road (LIRR)Far Rockaway Branchcc_lirr_fr
Long Island Rail Road (LIRR)Port Washington Branchcc_lirr_pw
Long Island Rail Road (LIRR)Ronkonkoma Branchcc_lirr_r
Long Island Rail Road (LIRR)Hempstead Branchcc_lirr_h
Long Island Rail Road (LIRR)West Hempstead Branchcc_lirr_wh
Long Island Rail Road (LIRR)Long Beach Branchcc_lirr_lb
Metro North (MNR)New Haven Linecc_mnr_nh
Metro North (MNR)Hudson Linecc_mnr_hud
Metro North (MNR)Harlem Linecc_mnr_har
Metro North (MNR)New Canaan Branchcc_mnr_nh_nc
Metro North (MNR)Danbury Branchcc_mnr_nh_d
Metro North (MNR)Waterbury Branchcc_mnr_nh_w
NJ Transit Bus (NJTB)(193, 194, 197) Willowbrook Mall Park and Ridecc_njtb_19x
NJ Transit Bus (NJTB)(167) Dumont – Harrington Parkcc_njtb_167
NJ Transit Train (NJTT)Pascack Valley Linecc_njtt_pvl
NJ Transit Train (NJTT)Gladstone & Morristown Linescc_njtt_mande
NJ Transit Train (NJTT)Port Jervis Linecc_njtt_port
NJ Transit Train (NJTT)Montclair-Boonton Linecc_njtt_mbntn
NJ Transit Train (NJTT)Raritan Valley Linecc_njtt_rvl
NJ Transit Train (NJTT)Main & Bergen County Linescc_njtt_mainb
NJ Transit Train (NJTT)North Jersey Coast Linecc_njtt_njcl
NJ Transit Train (NJTT)Northeast Corridor Linecc_njtt_nec
PATHJournal Square – 33rd Streetcc_path_jsq_33
PATHNewark – World Trade Centercc_path_nwk_wtc
PATHHoboken – 33rd Streetcc_path_hob_33
PATHHoboken – World Trade Centercc_path_hob_wtc
DeCamp33 & 66cc_Decamp_33_66
Coach USA / Suburban TransitEast Brunswick Linescc_cusa_eb