People helping people as they get from here to there

announcements

Regarding the “nickname” field in the app

March 15th, 2015  |  Published in announcements, App, examples

Overview: if you’d like to change the nickname you selected in your Clever Commute profile, please use the Contact option and let us know of the change. The request can be very simple. Example:
OLD: StevenBrinniker
NEW: EasyRider

More info:
When you signed up for Clever Commute, there is a note near the nickname field which lets you know that Clever Commute may share that handle with fellow commuters. A future enhancement to our app will show the nickname of the rider alongside the actual alert they sent. The exact layout is not finalized, but it will be something like this: “EasyRider: Signal problems at Secaucus are causing delays to NYP”

Therefore, if your current nickname exposes more info about your identity than you’d like, please use the steps above to request a change.

Reminder: your nickname must be between 3 and 13 characters in length. It can not be offensive (e.g., profanity), confusing to commuters (e.g. “LIRR_Mgt”) or otherwise unsuitable.

Announcing The Clever Commute app: please spread the news…and vote for us

February 13th, 2015  |  Published in announcements, App

Please

  1. Check out our new FREE apps for iPhone/iPad/Android
  2. Share the news / Share this post 
  3. Vote for us to win the MTA’s AppQuest app contest 

———

More info about the app:

  • All the features of our legacy e-mail approach…and we are still adding more bells and whistles
  • Yes – push notification
  • Lots of people are using it right now
  • Available in your app store…or learn more at clevercommute.com/app

More info about the Metropolitan Transit Authority’s (MTA) contest – AppQuest 

  • There is traditional / formal judging by a panel
  • There is also a Popular Choice category…and winning that would really help us get the word out
  • Please vote for us via this link

 For the visual folks:

 

 

 

 

 

 

 

More data = more options = less stress

August 18th, 2014  |  Published in announcements, Inside Track

What is going on: Our premium service, The Inside Track, goes well beyond simple crowdsourcing. Recently, we began rolling out new feeds of information which comes directly from NJ Transit, Metro North and LIRR.

Why is the info not in the subject line? (e.g., why does it say “[NJTT-NEC] New “Travel Alert” from NJ Transit”)
Short answer: Size.
We can’t control the length of these alerts…and they vary widely. To avoid chopping off part of the message, we put the “payload” in the body of the mail. We gave these messages a distinguishable subject (and differentiated them from subject we use for the free service).

 What you can do if you DO NOT want to receive all these messages:

We are pleased to report that you have at least 4 options.
  1. Be sure your time-of-day and day-of-week settings are accurate (to only get messages during your commute) (see how)
  2. Block these messages entirely by blocking the sender (see how)
  3. Block some of the messages by filtering by category (see how)
  4. Use your e-mail program / device to build a filter on your side (some technical skill required)
As a commuter once said: Commuting is a game…and you win it with information. Let me decide what I want to use.
We agree. Therefore, we make these alerts available to you…and give you controls so that you can manage the flow.

 

Our datasources (it’s more than crowdsourced)

July 25th, 2014  |  Published in announcements, documentation, Inside Track, techdoc

The beauty of Clever Commute is that we offer riders the full “360 degree” view of their commute…with control over how/when the information is delivered to them.

Clever Commute originally started as a crowdsoucing company…but we have gone well beyond that. Here is a closer look:

  1. User-generated content – We have tens of thousands of commuters who give you a first-hand look at what is happening on your commute. Our technology cleanses, curates, and removes duplicate messages in order to be sure that you get the most benefit from the wisdom of the crowds.
  2. Official Information from the Transit Providers – Our technology talks to theirs…and you benefit.  Through a variety of interfaces, we make it simple for you to access the data from your carrier. You no longer need to sign up with them.
  3. Social Media – We scour the web for the best info for you. Sometimes it comes directly from your carrier. Sometimes it comes from others who share our passion for actionable commuter info. But it’s always information about your commute. So it doesn’t matter if (for example) you are on Twitter or not. We fetch it and deliver it to you per your preferences.
  4. Historical – No one has more data than we do. Clever Commute was founded in 2008. That gives us years of context and history about every commute in the areas we serve. We use that data to provide you with the best information
  5. Algorithms – Data is interesting…but it’s fascinating when you do things with it. We have deep knowledge of the issues on each of the carriers we serve, so we know what triggers the events / alerts / tips which help you. You won’t find this anywhere else.

The best part: you are in control!

Every person and commuting pattern is different. Users of our premium service (The Inside Track) can opt-in/out of the above as they’d like. You can also select the time-of-day and  day-of-week that you want to receive notifications.  You can pause your notifications when you are on vacation. You can even hit snooze and let us know when you’d like to resume.

 

Clever Commute LIRR Strike Command Center

July 15th, 2014  |  Published in announcements, LIRR, media

Welcome! Clever Commute is the #1 source of information about mass-transit commuting. We are an on-line service, offering free and premium products for commuters…and B2B services for the media / enterprise.
Here is a link to all the resources you may need

Just for fun: Clever vent (a way for the commuters to let off a little steam) – http://clevercommute.com/vent

Official info from MTA

LIRR Strike Info – Real Time Datafeeds of Commuter alerts

July 14th, 2014  |  Published in announcements, LIRR, media

Welcome! The links below give you real-time access to the alerts which are being shared by LIRR commuters!
These are industry-standard XML feeds which you can view in any RSS reader.

Please visit the Clever Commute LIRR Strike Command Center for more resources.

Please note:

  • Here is a link to technical info about the feeds
  • These links contain 7 days of rolling information
  • Some have more information than others…and are listed in rough order of volume.
  • These links will expire on 31-July. Contact us if you like to see them beyond that day.

In order to save bandwith here, we don’t list out the full URL. Rather, you need build the URL’s. It’s simple!
For each branch, take the suffix in the right column, and append it to
the URL “http://www.clevercommute.com/rss/?url=”

Example: For “Test Branch”, the web address would be:
http://www.clevercommute.com/rss/?url=media-lirr-test-branch 

Branch Name Suffix
Test Branch media-lirr-test-branch
Ronkonkoma media-lirr-ronkonkoma
Babylon media-lirr-babylon
Port Jefferson media-lirr-port-jefferson
Port Washington media-lirr-port-washington
Far Rockaway media-lirr-far-rockaway
Hempstead media-lirr-hempstead
Long Beach media-lirr-long-beach
Montauk media-lirr-montauk
Oyster Bay media-lirr-oyster-bay
West Hempstead media-lirr-west-hempstead

LIRR Workarounds

July 13th, 2014  |  Published in announcements, LIRR, media

In the event of an LIRR strike, we have crowdsourced these alternative ways to get to/from NYC. Please continue to share via the Contact feature of our web site.

Please visit the Clever Commute LIRR Strike Command Center for more resources.

These are options above and beyond the MTA’s contingency plan. Some of the private carriers take/require reservations

  • 7Bus – Serves Riverhead, Ronkonkoma, and Melville
  • Bolt Bus – Serves Riverhead, Ronkonkoma and Huntington
  • Go Bus – Serves Glen Cove and Roslyn
  • NICE Bus – Many locations
  • Hampton Jitney - Serves Amagansett, East Hampton, Wainscott, Bridgehampton, Water Mill, Southampton, and Manorville
  • Hampton Luxury Liner – Serves Amagansett, East Hampton, Wainscott, Bridgehampton, Water Mill, and Southampton
  • The Bridgeport & Port Jefferson Steamboat Company – Take the ferry across the Sound…and catch Metro North. Special rates.
  • MTA Bus – North Shore LIRR riders, the N20, N21, Q12 buses go to Flushing Queens where you can take the # 7 subway
  • Other MTA Buses (credit: LI Press)
    • Take the n20/21 bus to the 7 line at Main Street and Roosevelt Avenue in Flushing.
    • Take the n31/32 bus or the n33 bus to the A line on Mott Avenue in Far Rockaway.
    • Take the n4 bus to the E, J, and Z lines at the Jamaica Center on Parsons Boulevard and Archer Avenue in Jamaica.
    • Take the n1 bus, the n6 bus, the n22/A bus, the n24 bus, or the n26 bus to the F line at 179 Street and Hillside Avenue in Jamaica.

Related resources:

Regarding Air Conditioning on trains

July 11th, 2014  |  Published in announcements, MNR

But this is really applicable to a lot of things on Clever Commute

We know it stinks when the commute is bad. Heck, that is why we built Clever Commute. But there are 3 questions to ask yourself before you send an “alert” to the group:

“Does the message I am about to send contain actionable information
1. … that people can use in order to plan their commute?
2. … with tone and content that you would find on a radio/TV traffic report?
3. … that is an objective statement (e.g., not a rant…not a question…even a rhetorical one)?
If it’s NOT yes-yes-yes…then you may just be venting. If that’s the case, then you should check out clevercommute.com/vent (yes…that’s a real thing).
Other notes:

  • Clever Commute is not affiliated with the transit providers. According to Clever Commute terms and conditions, they do not receive / read these messages.
  • Do NOT initiate any call-to-action or other advocacy on Clever Commute (e.g., direct commuters to “call the governor” etc.)
  • Please remember to use the “Was this alert helpful?” found at the bottom of every mail we send you.

Watch this space (and be amazed)

July 3rd, 2014  |  Published in announcements, community updates, documentation, Inside Track, media, NJT, press, promotion

In the Summer of 2012, as a member of NJ Transit’s Developer program, Clever Commute built an app which gave commuters track number information in advance of being announced by NJT.

The information Clever Commute shared came directly from a NJT datafeed…and was delivered to the commuters in compliance with the NJT/Clever Commute partnership agreement.  Both sides openly acknowledged that the advance-track-number information was not 100% accurate/complete. However, Clever Commuters raved about this service.

NJT expressed displeasure with the fact that we were indeed using one of the data fields that they included in the field provided to us (and to all developers). Details of NJT/Clever Commute story can be found in this Wall Street Journal story.
To make a long story short: NJT stopped sharing that particular data feed with all developers.

However, Clever  Commute used this series of events as a catalyst to build an amazing suite of premium services which meets the needs to today’s commuters. We spent two years working / building / designing. After putting in over 1,200 enhancements, we are announcing the next version of The Inside Track – a portfolio of amazing features which empowers the commuters and gives them control over the data they need.

Today’s big news: Early-notice track numbers are coming back. In many ways our new approach makes “Round 2″ better than before. 

Please follow this link to see all the details.

 

 

 

Personalized commuter forecast

April 4th, 2014  |  Published in announcements, Inside Track

The Inside Track has a new service which gives you a personalized forecast for your evening commute. By combining data and analytics, we deliver the custom report to your in-box…before you leave the office.

Run it anytime via The Inside Track mobile solution (steps below).
It shows you the results in the browser and it also sends it to you via e-mail. This push means there is no need to log in or have an internet connection at the train station.

It’s “one-stop shopping” and “know before you go”. Here is some of what you get:

  1. a jump on fellow commuters :). You’ll have track number history & track posting time predictions.
  2. performance metrics (e.g., on-time departure stats)
  3. overall system stats…based on the departure board
  4. a summary of recent commuter-generated alerts (on your line plus any relevant systemwide messages)
  5. timely updates from the official service providers (e.g., NJ Transit)
  6. curated social media content

Notes

  • To generate your Commuter Forecast: Go to The Inside Track and click on the red gears icon at the top right. Select Commuter Forecast.
  • In the future, you will have the ability to opt-in to receiving it automatically in the late afternoon
  • The Commuter Forecast is much more powerful once you have set your MyTrains preferences
  • Not all features are available for all transit providers