People helping people as they get from here to there

announcements

Release Notes: Version 2.3.2

December 2nd, 2016  |  Published in announcements, Release Notes

What’s new

  • Rail Warriors may now send messages to All NY Metro Train Commuters
  • Improved handling of messages from PABT feed (Push notifications added)
  • Added NJT Gladstone (Hoboken) to MyTrains selection
  • Improved reliability of scheduler for daily Commuter Forecast
  • Soft launch of new field to show the speed of the bus/train
  • Improved UI for Send an Alert
  • Enhanced existing curation service to recognize AM vs PM
  • Other changes for performance, security and stability

 

Getaway Day Advice for Thanksgiving 2016

November 15th, 2016  |  Published in announcements

As a service to commuters, we provide this getaway advice for those who are exiting NYC (via public transit) for the Thanksgiving holiday. Read on for: 

  1. A look back at 2015: “What was ‘the witching hour’ last year?” (HINT: It starts at 1:30 PM) 
  2. Clever Commute’s “SIX T’s” – the key to a stress-free commute on getaway day
A Lookback: 2015 Thanksgiving Eve Summary

Trains

  • As usual, train riders from Grand Central had an easier “go” of things versus NY Penn Station riders
  • Riders reported crowds as early as 1:30 PM ….and things stayed busy until at least 5:30 PM 
  • There were no material train incidents reported after 5:30 PM 

Bus

  • Riders to NJ experienced delays due to a water main break in Hoboken
  • Travel at Port Authority was disrupted by a suspicious package.


Believe it or not: You are in control !
Here are six things you can do for a smooth getaway…

 


1. Telecommute
OK, that’s a bit cheeky. But do you seriously need to go to the office?
Do this: Use the time between now and Tuesday to line up tasks/calls that can be done remotely on Wednesday.

2. Tickets – tickets..TicketsTICKETSGet them early!
If you or your traveling companion will need a ticket, purchase it now.
Lines will be loooooong and stations will be crowded on Wednesday afternoon.
Do this: NJ Transit, Metro North and LIRR all have ticket apps.
Spend a few minutes now to install and set up your account. 

3. Timetables and Schedule changes 
There are websites (e.g., NJ Transit, Metro North, LIRR) as well  as apps galore with info about schedules
(including extra getaway day service).
Do this: Plan ahead…and even think of a backup plan.

4. Timing is crucial
We expect this year’s commuting pattern to be similar to last year.
Do this: Plan your departure time carefully. Even if there is extra service, there will be crowds…and it’s all first-come-first-served.

5. Terminal – Choose wisely
If it is at all within your control, avoid NY Penn Station.
Do this: 

  • NJT riders should consider Hoboken and/or Newark Penn
  • LIRR riders:  try Atlantic Terminal

6. Other Tips: 

  • Dress in layers – The terminal or the trains can be warm…especially when crowded.
  • Bring water/snacks – Save time…save money. 
  • “Baggage strategy” matters – There is not a lot of room on the train/bus.
  • Make your plan now – Do NOT wait until Wednesday morning to start thinking about this.

Release Notes: Version 2.2.9

November 14th, 2016  |  Published in announcements

What’s New

  • Fixes and enhancements for stability and security

Release notes: Version 2.2.5

November 7th, 2016  |  Published in announcements

What’s New

  • Improve / Streamline Twitter integration
  • Improve the end-user experience when cell/wifi signal is weak
  • Update Profile page for better user control of their data
  • Improve the look-and-feel of Recent Alerts
  • Premium users now have better colors / fonts on Recent Alerts
  • Rail Warriors now have more options for target audience
  • Improve the logic which curates and shares UGC

Plus various other fixes and enhancements for stability and security

Release Notes – Version 2.2.4

October 25th, 2016  |  Published in announcements

Improvements

  • Make the menus look the same (main vs submenu)
  • Change category to “Vent” for unsavory postings
  • Add a “Days of History” slider to the Track Predictor
  • Internationalize the Zip Code
  • New choices for Rail Warriors target audiences

Plus various other fixes and enhancements for security and stability

 

Features, features, features for YOU

October 21st, 2016  |  Published in announcements

Overview: In order to be able to serve you best, we’re rebalancing the portfolio of products we offer to commuters.

What’s new:

What’s going away:

  • Free e-mail-based send/receive of messages
  • Our old premium offering, which we called The Inside Track

[Note: It is indeed still possible to receive your alerts as e-mails. Please read on].

Your call to action: (1) cut-over to the free app and (2) unsubscribe from the old listserve way

More Info: In the 18 months since we put out the first version of the app, we have invested mightily in getting to the point where we can say it’s time to move all remaining users from e-mail to the app (what people are saying about the app).

The free app does so much more than the old e-mail service. Plus, it works on iPhones, iPad, Android devices and even some Blackberries.

As we manged the customer migration to the app, we heard about two features that some riders want:

  1. Continue to receive their information as e-mail
  2. Follow the information on multiple train/bus lines

If you are still hungry for those and other features, then check out Clever Commute Premium. As a lifelong commuter (and 20 years on NJ Transit’s Montclair Boonton Line) I can say with confidence that our Premium service provides what you are looking for.

Premium does much more than #1 and #2. Yes – it gives you an enhanced e-mail experience where messages are delivered faster and more-reliably. You also have the the alert in the subject line of the e-mail (you may not even need to open them!). The message body has an enhanced format for readability. Also, you can hide/block messages based sender.
You have full control over when you receive the messages (e.g., time-of-day, day-of-week). You can pause/resume/snooze your alert messages, as well.

A few closing notes on Clever Commute Premium

  • It is sold as an in-app purchase via your app store
  • There is a 30-day free trial
  • There are at least 8 ways to be eligible for free access to Premium

Rail Warrior – The Cleverist of the Clever

October 17th, 2016  |  Published in announcements

  • Are you in that small percentage of Clever Commuters who share the info which powers our crowdsourced offering?
  • Have you ever thought I have something to share with fellow commuters…but it is actually of interest to more than just the people on my route?
Yes and Yes? Then we have a solution for you!
If you meet our criteria, we can promote you to Rail Warrior. These are the folks who have distinguished themselves through leading by example (learn more about the other badges).
What can a Rail Warrior do?

For starters, we give delivery priority to messages from Rail Warriors.

Then, in addition to being able to continue to send messages to folks on their own commuting route, they also have the ability send a message that goes directly to a wide audience.

Examples

If your primary route is… You can send to…
A NJT train All 4 Midtown Direct Routes
-or-
All NJT Train commuters
A LIRR train All LIRR Branches
A Metro North train All MNR Branches
A NJ Bus All NJ Buses

The Rail Warrior user sets the Audience via new options which we unlock only for them!
clevercommuterailwarriorview

Kick off the week: Why its important to run the latest version of our free app

October 16th, 2016  |  Published in announcements

The headline: Please upgrade to version 2.2.3 of the free app in order to benefit from two amazing enhancements.  (To learn more about your version and how to upgrade, then  click here)

More Info: When our free app went live less than two years ago, we promised you that we would keep on enhancing it.  Since then, we have literally made thousands of changes and fixes…and we are far from done. Our latest version is a bit of a watershed since it provides 2 new capabilities

  1. Rail Warriors  can send broadcast alerts – There is a subset of Clever Commuters who are amazing sharers (quality and quantity). We have promoted them to Rail Warrior so that they can now share info on more than one line/route at time.
    Example: A Rail Warrior at NY Penn station sees something which  is of interest to all riders on LIRR (or NJ Transit…or even both!) can now share with all.
  2. Automated (re) sharing – After 11 years of running Clever Commute, we know what kind of information is of interest to the various rider communities. Starting with version 2.2.3, whenever something is shared which we feel you need to know about our new technology will automatically share it with those who would value it (regardless of which route it originated on)
    Example: A NJ Transit rider reports single tracking. Our “robots” will then share that with all NJ Transit train riders.
These are two big wins for commuters. However, you need to be running version 2.2.3 to benefit properly.

 

Release Notes for 2.2.3

October 10th, 2016  |  Published in announcements

New Features

  • Improved Track Predictions
  • Add “voting” / validation to track predictions
  • Visual cues to identify messages sent to more than one route
  • Enhanced automated curation and sharing for similar routes

Fixes

  • Suppress multiple self-mails from elevated senders
  • Leaderboard metrics fixes
  • Fix problems with iOS Push Nortifications experienced by some on some devices

A very unique Kick-Off-The-Week message

October 9th, 2016  |  Published in announcements

Monday morning’s commute has the potential to be a challenging one. The saving grace is that it’s a holiday for some.

If you ride NJ Transit: We highly suggest you pay attention to the excellent work of two advocacy organizations: The NJ Association of Railroad Passengers and the The Lakawana Coalition.
The later has compiled an excellent and detailed analysis of the return of NJT service at Hoboken.

If you ride LIRR: their web site will be the best place for up-to-date info about service in light of their accident over the weekend

All riders:

  1. Please continue to use our free app to send and browse the latest crowdsourced alerts
  2. Did you know? You also have the option to receive the  alerts via Twitter!
  3. Your feedback is important to us. Good, bad or otherwise, we love to hear your thoughts and ideas