People helping people as they get from here to there

announcements

Advocacy for Train Riders

March 15th, 2017  |  Published in announcements

We built the Clever Commute service and app because we knew that we could apply technology and community to improve the commute.

If you are interested in broader advocacy on behalf of the riders, then please check out these organizations.

While we do enjoy working relationshsips with most of these organizations, Clever Commute is not affilaited with any of them (Nor are we affilaited with any of the transit providers.)

Provider
NJ Transit Trains Metro North LIRR

 

 

 

 

Tags: , , ,

How to Send an Alert

March 5th, 2017  |  Published in announcements

This is a write up of how to use one of the many features of the Clever Commute service. See also:


 

 User-generated content is a very important part of Clever Commute. Here is information on how to send an alert.

Please start by familiarizing yourself with our best practices and how Clever is different from Twitter

Every member of the Clever Commute community who is in good standing is permitted and encouraged to share info with their fellow passengers. Start by opening the app, and selecting Send An Alert from the main menu.

  1. The Issue – Pick the most-suitable category for your alert. Most categories are straight-forward, but there are a few exceptions (Check-in/Share location, I just want to vent, Lost and Found, Test Message).
  2. The Impact – If this Alert will cause a delay (to this train/bus…or to the overall system, then estimate the duration).

    You are encouraged to populate 1 and 2. If you use the Let Clever Decide option… then our algorithm will populate these fields based on the values provided on this alert.

     

  3. Your Train – Identify the train affected. Based on your My Commute settings (Origin, Destination, Primary route), and the time of day, the app queries official schedule data provided by NJT, LIRR and MNR to show you a list of relevant choices (more info).
    That information is then shown as part of the published alert.
    (Skip this field if you are on a bus.)
  4. Comment/Description – Add a short note (up to 140 characters).
    Note: If you populated 1, 2, and 3, then you really don’t need to say much in this field (but you do need to say a few words).
    Remember: the message is geo-tagged and timestamped, so you don’t need to add the where or the when
  5. Audience – The vast majority of users will simply accept the default. Elevated users (AKA Rail Warriors) use this option to pick the most-suitable audience.
  6. Hashtag – This feature is in beta. Feel free to add a value if you like.


Overall:
 We encourage you to use the pick-from-list approach for the the fields above. Also, #4 (the Comment/Description field) is really only there to enhance the rest of the aleert.
Please do not use that field to ask questions, or to be funny, snarky, etc, as this will cause your message to be held for review…resulting in a delay in getting the message to your fellow commuters.

Thank you for taking the time to read this and to pitch in. Maybe you’ll even show up on the Clever Commute Leaderboard!

 

Tags:

Snowstorm: Feb 9, 2017

February 8th, 2017  |  Published in announcements

  • Good luck today!
  • Please be safe!
  • …and remember to share info with fellow commuters via our free app!
Carrier Headlines Official info
NJ Transit
  • Expects to operate regular service on its bus, rail, light rail and Access Link services
  • Cross honoring on bus, rail and light rail starting at 4:00 AM Thursday
Detailed Customer Notice
LIRR Due to reduced track capacity at Jamaica resulting from Wednesday’s derailment of a non-passenger train, the LIRR cancels nine trains Thursday morning on six branches.

Click link at right to see LIRR Storm Monitoring and Response to see what customers can expect during different types of storms

Guide to Winter Weather Travel on the Long Island Rail Road
Metro North Rail Road Click link at right to see Service options they may enact during a storm Guide to Winter Weather Travel on Metro North Rail Road
Tags: , , , ,

What’s new in Clever Commute Version 2.3.6

February 5th, 2017  |  Published in announcements

Improvements

  • Recent Alerts
    • Show relevant data when no there are no immediate user-generated issues reported
    • Added Fonts/Colors/Keywords
    • Streamlined processing of mails / messages from Port Authority
  • Train location map is more descriptive
  • Clarified / Updated iOS App store listing

Back-end Fixes and Infrastructure Work

  • Optimized real-time checks for best practices
  • Improved formatting of train-specific messages track texts
  • Automated approach to managing stale app versions used by commuters
  • Fixes/Enhancements to Your Train on Send an Alert page
  • Decommissions of unused / legacy logic
  • Optimized use of interstitial ads
  • Finalized fixes to Push notifications (iOS Certificates and vendor APIs)
  • New SSL certificate

 

Tags:

Thoughts on Track Predictions (and our Track Predictor)

January 31st, 2017  |  Published in announcements


Clever Commute Premium has dozens of amazing features.
This page explains one or more of them...


Play it safe! Please do not descend to track level until your train has been announced.

 

In case you have not yet seen the visual walk-through of how it works, please visit this page.

We do not gaurantee that we will predict your track with 100% acccuracy. But we do our best to de-stress your evening. Our algorithms leverage our historical databases and real-time feeds from the transit providers.
As a result, we:

  • Limit the potential number of in-scope tracks to a reasonable number of choices
  • Eliminate tracks which will not be used for a given train
    (our eliminate processing is based on recent actual usage…so when a track is removed as a choice in the app, you have high confidence of where the train will not be)

Tip: The accuracy of the prediction improves as the official departure time nears.

In addition to our algorithms, the commuters play a part, too!

  • Form your own thesis! Use the slider to add/remove days of history to/from the forecast.
  • Look at the details and the summary to formulate your best guess
  • Press Cast Your Vote button to tell other commuters “The train is here!”

Remember: Most staircases serve two tracks…so that may improve your chances of beating the crowds.

 

 

Tags:

Easy on the eyes :)

January 30th, 2017  |  Published in announcements


Clever Commute Premium has dozens of amazing features.
This page explains one or more of them...


 

The Picture 

(click to enlarge)

Need to Know

 

Here is how the Recent Alerts feed looks Before…

(By the way: Yes!
Premium users can get multiple routes in thier feed.
Ref: “33&66” as well as “Gladstone-Morristown Lines”)

 

And here is After

As you can see, numbers, keywords and stations
(not shown in this example) are highlighted for
quick and easy reading.

FYI – Clever Commute Premium e-mails are
are formatted the same way

 

 

You can turn this feature On or Off as you like.

Go to Settings and then select Comms & Config

Tags: ,

In case your push notifications are not working as expected

January 24th, 2017  |  Published in announcements

When we hear from customers who are not getting their push notifications, this is what fixes it:

  1. Uninstall the app completely
  2. Install the very latest version
  3. Open the app and sign in

Note: if you’d like to do a test, then follow these steps

Tags: ,

Version 2.3.4

January 21st, 2017  |  Published in announcements

What’s new:

In order to ensure that Push Notifications work properly on all modern devices, we upgraded the app itself and the back-end logic which sends them.

Related posts:

 

 

Tags: ,

Release Notes: Version 2.3.3

January 14th, 2017  |  Published in admin, announcements

Bug Fixes

  • Duplicate broadcast messages are fixed
  • Duplicate confirmations to senders of broadcast or auto-forwarded messages are fixed
  • When using Send an Alert, users may now select their train
  • Fixes to accuracy of train selection in MyTrains

Enhancements

  • When provided in Send An Alert, train numbers are shown in Recent Alerts
  • In Recent Alerts – improved handling of special characters
Tags: ,

Release Notes: Version 2.3.2

December 2nd, 2016  |  Published in announcements, Release Notes

What’s new

  • Rail Warriors may now send messages to All NY Metro Train Commuters
  • Improved handling of messages from PABT feed (Push notifications added)
  • Added NJT Gladstone (Hoboken) to MyTrains selection
  • Improved reliability of scheduler for daily Commuter Forecast
  • Soft launch of new field to show the speed of the bus/train
  • Improved UI for Send an Alert
  • Enhanced existing curation service to recognize AM vs PM
  • Other changes for performance, security and stability