People helping people as they get from here to there

announcements

Feature write-up: Check-in/Share Location

January 26th, 2016  |  Published in announcements, App, ITFeatureWriteUp

Check-in lets commuters give a passive status update to their fellow passengers.
Any active user can send a Check-in (steps below).
However, viewing these messages is done exclusively via the app…and is Opt-In only.
Check-ins are not sent out as mails, texts, or push notifications.

 

To Send a Check-In To View Check-Ins
  1. Open our free app
  2. Select Send An Alert
  3. Set the The Issue to
    Check-In/Share location
    – Other fields are defaulted or derived
    – The geolocation and timestamp are captured
  4. Press Send
  1. Open our free app
  2. Select Recent Alerts
  3. At the top of the page, select the box  for Check-Ins
    (see picture below)

CleverCommuteCheckIn

 

Why we say “Please do not share track numbers”

January 21st, 2016  |  Published in announcements, Inside Track

The short answer:

  • you’d get messages about trains you don’t ride
    and
  • you’d lots of duplicate messages

Read on…

Between Hoboken and NY Penn (or for LIRR people: Atlantic and NY Penn)….there are many trains leaving the terminal each night. However, Clever Commute communities are by route…and not by terminal.
Therefore, if people started posting track numbers for every train, two things would happen

  1. you would messages about all trains…all night long
  2. you would get messages about trains at both stations

The result?

  • messages you can NOT use (e.g., not your train)
  • confusion about which terminal?
  • duplicates messages

In that vein, with tens of thousands of commuters in our network, it quickly becomes untenable when people ask questions such as

Did the 5:58 leave yet?
-or-
What track is the 6:08 on?

Therefore, our technology will automatically suppress ask messages such as those…in order to avoid a mail storm

I don’t mean to be sales-y…but we do indeed offer an automated track-number delivery service (text, e-mail or both)…for only the trains you ride.
Remember: Once the track number has been delivered to your phone, you have that info even after it’s been removed from the departure board.
We also have technology which predicts your track number. See it all here: clevercommute.com/landing

 

Getaway Day Advice: Thanksgiving, 2015

November 22nd, 2015  |  Published in announcements, Inside Track

As a service to commuters, we provide this getaway advice for those who are exiting NYC (via public transit) for the Thanksgiving holiday. Read on for: 

  1. A look back at 2014: “What happened on the Wednesday evening before Thanksgiving last year?
  2. Clever Commute’s “FIVE T’s” – the key to a stress-free commute on get-away day.

(1) What happened on the Wednesday evening before Thanksgiving last year?

Commuter Trains Summary 

  • As usual, train riders from Grand Central had an easier “go” of things versus NY Penn Station riders
  • NY Penn Station riders reported crowds as early as 12:25 PM
  • Trains were most crowded between 3:00 and 4:00 PM 

Bus Summary – A few PABT departure delays in the 4:00 hour…but overall, a surprisingly good commute. 

——

(2) Clever Commute’s “FIVE T’s” – the key to a stress-free commute on get-away Wednesday for Thanksgiving, 2015:

1. Tickets – tickets..TicketsTICKETSGet them early!
If you or your traveling companion will need a ticket, get it BEFORE Wednesday afternoon. Lines are loooooong on get-away days.
HINT: NJ Transit now has an app for tickets. So does NY Waterway! See your app store for details. 

2. Timing is crucial
We expect this year’s commuting pattern to be similar last. So please see the re-cap above. 

3. Timetables and Schedule changes 
Visit your transit provider’s web site for up-to-date schedule schedules….including information about (extra) getaway day service

4. Terminal – Choose wisely
If it is at all within your control, avoid NY Penn Station.

  • NJT riders should consider Hoboken and/or Newark Penn
  • LIRR riders:  try Atlantic Terminal

5. Other Tips: 

  • Dress in layers – the terminal or the trains can be warm
  • Bring water/snacks – save time…save money. Plan ahead.
  • “Baggage strategy” matters – There is going to be lots of luggage around on Wednesday. Pick/Pack your bad early and lightly! 
  • Make your plan now…Do NOT wait until Wednesday  morning to start thinking about this.

Have a great holiday!

Gridlock Alert Days 2015

November 21st, 2015  |  Published in announcements

According to the NYC Department of Transportation

Each year during the holiday season, the Department of Transportation designates Gridlock Alert Days as some of the busiest traffic days of the year. Whether you are traveling to work, for shopping or recreation, please take public transportation whenever possible.
The Gridlock Alert Days for this holiday season are:

  • Friday, November 20
  • Wednesday, November 25
  • Wednesday, December 2
  • Friday, December 4
  • Friday, December 11
  • Wednesday, December 16
  • Thursday, December 17
  • Friday, December 18
  • Wednesday, December 23

Advocacy and Action for NJ Transit riders

July 31st, 2015  |  Published in announcements

NOTE: Clever Commute is not affiliated with NJ-ARP. We are sharing this info as a service to our customers. 

Oftentimes, people look to Clever Commute to do something about the conditions on their transit providers. However, we simply don’t have the resources to do more. Even if we did, it’s not immediately clear that this is where we are uniquely qualified.

However, if you ride NJ Transit, you should know about the New Jersey Association of Railroad Passengers – NJ-ARP.

NJ-ARP is the leading rail passenger organization in New Jersey and a not-for-profit corporation established in 1980 by concerned New Jersey residents who wanted a greater voice in deciding their transit future.

In Summer of 2015, they published A Plea to Americans who ask “Why Should I Care about Hudson River Rail Tunnels Between NJ and NY?” 

It’s a good read…with a call-to-action to make changes.  So, if you are looking to do something…then one idea is to start by learning about the NJ-ARP.

 

Getaway Day Advice: July 4 Weekend 2015

June 28th, 2015  |  Published in announcements

As a service to commuters, we provide this getaway advice for those who are exiting NYC (via public transit) for the July 4 holiday. Read on for: 

  1. A look back at 2014: What happened on “The day before the July 4 weekend last year?”
  2. Clever Commute’s “FIVE T’s” – the key to a stress-free commute on get-away day.

(1) What happened on “The day before the July 4 weekend last year?”

Commuter Trains Summary 

  • As usual, train riders from Grand Central had an easier “go” of things versus NY Penn Station riders
  • NY Penn Station riders reported VERY crowded conditions (in the station, ticket lines and on the trains) as early as 1:15 PM.
  • Trains stayed crowded until approx 4:00 PM

Bus Summary – Slow going between 1:00 PM and 4:00 PM. Surprisingly good commute after that.

——

(2) Clever Commute’s “FIVE T’s” – the key to a stress-free commute on get-away Thursday for July 4, 2015:

1. Tickets – tickets..TicketsTICKETSGet them early!
If you or your traveling companion will need a ticket, get it BEFORE Thursday. Lines are loooooong on get-away days.
HINT: NJ Transit now has an app for tickets. So does NY Waterway! See your app store for details. 

2. Timing is crucial
You are advised to avoid NY Penn/Grand Central/Port Authority between 1:00 and 3:00 PM.
We expect a surge of commuters at that time.

3. Timetables and Schedule changes 
Visit your transit provider’s web site for up-to-date schedule schedules….including information about (extra) getaway day service

4. Terminal – Choose wisely
If it is at all within your control, avoid NY Penn Station.

  • NJT riders should consider Hoboken and/or Newark Penn
  • LIRR riders:  try Atlantic Terminal

5. Other Tips: 

  • Dress in layers – even if it’s not a hot day…the terminal or the trains can be warm
  • Bring water/snacks – save time…save money. Plan ahead.
  • “Baggage strategy” matters – There is going to be lots of luggage around on Thursday.
    Make your plan now…NOT on Thursday morning.

Have a great holiday!

Spring – new beginnings

April 5th, 2015  |  Published in announcements, App

The one-liner: we are eliminating the old, free e-mail-based service…and replacing it with two options to receive your Clever Commute information.  [Note: It is indeed still possible to receive your alerts as e-mails].

A large number of Clever Commuters have cut over to use the new free app. It provides all the functionality of the old way…and we are thrilled to hear what people are saying about it.

Last month, we stopped supporting any new sign-up requests for the old e-mail based way.
As of April 30, we will no longer offer a free, e-mail-based solution. Commuters have two options:

  1. The free app – It works on iPhones, iPad, Android devices and even some Blackberries.
  2. Our premium service [The Inside Track] – It has all of the features of the old free service (including e-mail delivery)…as well as 30+ other incredible utilities.
    The current promotion is that the $39.99 annual price is reduced to $29.99 for the first year.
    There are actually 6 ways you can get it for free!

Over the last two months, as we mange the migration to the app, we have heard two key pieces of feedback:

  1. Some users want to continue to receive their information as e-mail
  2. Some users want to follow information on multiple train/bus lines

The Inside Track solves for both of these challenges…and SO much more. It gives you an e-mail experience which is worlds better than the old free service. Use our mobile web site to view data as well as set your delivery preferences. Messages are delivered faster and more-reliably. They also have the the alert in the subject line of the e-mail (you may not even need to open them!). The message body has an enhanced format for readability. Also, you can hide/block messages based on category (or sender).
You have full control over when you receive the messages (e.g., time-of-day, day-of-week). You can pause/resume/snooze your alert messages, as well. You can even elect to receive your messages as text messagesFeatures vary by provider (e.g. LIRR vs NJT vs Metro North)…but you also get:

  • Track prediction / Track History – Use our algorithm to beat the crowds
  • Train performance metricsHow punctual is your evening train?
  • The ability to find trains which have been removed from the departure board – (Shhh…Did you know?)
  • See the geolocation of the alerts (shows each message on a map) and trains
  • And a daily Commuter Forecast for your evening commute

Final note: The Inside Track is not yet an app. However, we are in the process of moving all of the The Inside Track features into the app. Therefore, over the next few months, we’ll migrate functionality from the mobile web into the app…and it will be provide there as an in-app-purchase.

Regarding the “nickname” field in the app

March 15th, 2015  |  Published in announcements, App

Overview: if you’d like to change the nickname you selected in your Clever Commute profile, please use the Contact option and let us know of the change. The request can be very simple. Example:
OLD: StevenBrinniker
NEW: EasyRider

More info:
When you signed up for Clever Commute, there is a note near the nickname field which lets you know that Clever Commute may share that handle with fellow commuters. A future enhancement to our app will show the nickname of the rider alongside the actual alert they sent. The exact layout is not finalized, but it will be something like this: “EasyRider: Signal problems at Secaucus are causing delays to NYP”

Therefore, if your current nickname exposes more info about your identity than you’d like, please use the steps above to request a change.

Reminder: your nickname must be between 3 and 13 characters in length. It can not be offensive (e.g., profanity), confusing to commuters (e.g. “LIRR_Mgt”) or otherwise unsuitable.

Announcing The Clever Commute app: please spread the news…and vote for us

February 13th, 2015  |  Published in announcements, App

Please

  1. Check out our new FREE apps for iPhone/iPad/Android
  2. Share the news / Share this post 
  3. Vote for us to win the MTA’s AppQuest app contest 

———

More info about the app:

  • All the features of our legacy e-mail approach…and we are still adding more bells and whistles
  • Yes – push notification
  • Lots of people are using it right now
  • Available in your app store…or learn more at clevercommute.com/app

More info about the Metropolitan Transit Authority’s (MTA) contest – AppQuest 

  • There is traditional / formal judging by a panel
  • There is also a Popular Choice category…and winning that would really help us get the word out
  • Please vote for us via this link

 For the visual folks:

 

 

 

 

 

 

 

Autumn 2015 Free App Beta

January 1st, 2015  |  Published in announcements, App

Specific info about the Fall 2015 beta…

(General info about Clever Commute beta tests can be found here: clevercommute.com/beta)

Overall Info about this new version

If you want to send a test message, please follow these steps

So, what’s new?

Recent Alerts

  • Simplified voting (Upvote/Downvote)
  • You can now see the geolocation of the alert

Send an alert

  • Improved user experience for categorizing message. User can select from list…or simply let Clever Commute technology decide.  In a future version, this will be used for enhanced detection of duplicate messages

Profile

  • Total overhaul
  • Integrated other regions (future feature… Just use NJ Commute, LIRR or Metro North for now)

Not yet functional / known issues

  • On Send an Alert, the train pick list not fully functional/accurate
  • Send/browse functionality when you have no signal / airplane mode