People helping people as they get from here to there

announcements

Snowstorm: Feb 9, 2017

February 8th, 2017  |  Published in announcements

  • Good luck today!
  • Please be safe!
  • …and remember to share info with fellow commuters via our free app!
Carrier Headlines Official info
NJ Transit
  • Expects to operate regular service on its bus, rail, light rail and Access Link services
  • Cross honoring on bus, rail and light rail starting at 4:00 AM Thursday
Detailed Customer Notice
LIRR Due to reduced track capacity at Jamaica resulting from Wednesday’s derailment of a non-passenger train, the LIRR cancels nine trains Thursday morning on six branches.

Click link at right to see LIRR Storm Monitoring and Response to see what customers can expect during different types of storms

Guide to Winter Weather Travel on the Long Island Rail Road
Metro North Rail Road Click link at right to see Service options they may enact during a storm Guide to Winter Weather Travel on Metro North Rail Road
Tags: , , , ,

What’s new in Clever Commute Version 2.3.6

February 5th, 2017  |  Published in announcements

Improvements

  • Recent Alerts
    • Show relevant data when no there are no immediate user-generated issues reported
    • Added Fonts/Colors/Keywords
    • Streamlined processing of mails / messages from Port Authority
  • Train location map is more descriptive
  • Clarified / Updated iOS App store listing

Back-end Fixes and Infrastructure Work

  • Optimized real-time checks for best practices
  • Improved formatting of train-specific messages track texts
  • Automated approach to managing stale app versions used by commuters
  • Fixes/Enhancements to Your Train on Send an Alert page
  • Decommissions of unused / legacy logic
  • Optimized use of interstitial ads
  • Finalized fixes to Push notifications (iOS Certificates and vendor APIs)
  • New SSL certificate

 

Tags:

Thoughts on Track Predictions (and our Track Predictor)

January 31st, 2017  |  Published in announcements


Clever Commute Premium has dozens of amazing features.
This page explains one or more of them...


Play it safe! Please do not descend to track level until your train has been announced.

 

In case you have not yet seen the visual walk-through of how it works, please visit this page.

We do not gaurantee that we will predict your track with 100% acccuracy. But we do our best to de-stress your evening. Our algorithms leverage our historical databases and real-time feeds from the transit providers.
As a result, we:

  • Limit the potential number of in-scope tracks to a reasonable number of choices
  • Eliminate tracks which will not be used for a given train
    (our eliminate processing is based on recent actual usage…so when a track is removed as a choice in the app, you have high confidence of where the train will not be)

Tip: The accuracy of the prediction improves as the official departure time nears.

In addition to our algorithms, the commuters play a part, too!

  • Form your own thesis! Use the slider to add/remove days of history to/from the forecast.
  • Look at the details and the summary to formulate your best guess
  • Press Cast Your Vote button to tell other commuters “The train is here!”

Remember: Most staircases serve two tracks…so that may improve your chances of beating the crowds.

 

 

Tags:

Easy on the eyes :)

January 30th, 2017  |  Published in announcements


Clever Commute Premium has dozens of amazing features.
This page explains one or more of them...


 

The Picture 

(click to enlarge)

Need to Know

 

Here is how the Recent Alerts feed looks Before…

(By the way: Yes!
Premium users can get multiple routes in thier feed.
Ref: “33&66” as well as “Gladstone-Morristown Lines”)

 

And here is After

As you can see, numbers, keywords and stations
(not shown in this example) are highlighted for
quick and easy reading.

FYI – Clever Commute Premium e-mails are
are formatted the same way

 

 

You can turn this feature On or Off as you like.

Go to Settings and then select Comms & Config

Tags: ,

In case your push notifications are not working as expected

January 24th, 2017  |  Published in announcements

When we hear from customers who are not getting their push notifications, this is what fixes it:

  1. Uninstall the app completely
  2. Install the very latest version
  3. Open the app and sign in

Note: if you’d like to do a test, then follow these steps

Tags: ,

Version 2.3.4

January 21st, 2017  |  Published in announcements

What’s new:

In order to ensure that Push Notifications work properly on all modern devices, we upgraded the app itself and the back-end logic which sends them.

Related posts:

 

 

Tags: ,

Release Notes: Version 2.3.3

January 14th, 2017  |  Published in admin, announcements

Bug Fixes

  • Duplicate broadcast messages are fixed
  • Duplicate confirmations to senders of broadcast or auto-forwarded messages are fixed
  • When using Send an Alert, users may now select their train
  • Fixes to accuracy of train selection in MyTrains

Enhancements

  • When provided in Send An Alert, train numbers are shown in Recent Alerts
  • In Recent Alerts – improved handling of special characters
Tags: ,

Release Notes: Version 2.3.2

December 2nd, 2016  |  Published in announcements, Release Notes

What’s new

  • Rail Warriors may now send messages to All NY Metro Train Commuters
  • Improved handling of messages from PABT feed (Push notifications added)
  • Added NJT Gladstone (Hoboken) to MyTrains selection
  • Improved reliability of scheduler for daily Commuter Forecast
  • Soft launch of new field to show the speed of the bus/train
  • Improved UI for Send an Alert
  • Enhanced existing curation service to recognize AM vs PM
  • Other changes for performance, security and stability

 

Getaway Day Advice for Thanksgiving 2016

November 15th, 2016  |  Published in announcements

As a service to commuters, we provide this getaway advice for those who are exiting NYC (via public transit) for the Thanksgiving holiday. Read on for: 

  1. A look back at 2015: “What was ‘the witching hour’ last year?” (HINT: It starts at 1:30 PM) 
  2. Clever Commute’s “SIX T’s” – the key to a stress-free commute on getaway day
A Lookback: 2015 Thanksgiving Eve Summary

Trains

  • As usual, train riders from Grand Central had an easier “go” of things versus NY Penn Station riders
  • Riders reported crowds as early as 1:30 PM ….and things stayed busy until at least 5:30 PM 
  • There were no material train incidents reported after 5:30 PM 

Bus

  • Riders to NJ experienced delays due to a water main break in Hoboken
  • Travel at Port Authority was disrupted by a suspicious package.


Believe it or not: You are in control !
Here are six things you can do for a smooth getaway…

 


1. Telecommute
OK, that’s a bit cheeky. But do you seriously need to go to the office?
Do this: Use the time between now and Tuesday to line up tasks/calls that can be done remotely on Wednesday.

2. Tickets – tickets..TicketsTICKETSGet them early!
If you or your traveling companion will need a ticket, purchase it now.
Lines will be loooooong and stations will be crowded on Wednesday afternoon.
Do this: NJ Transit, Metro North and LIRR all have ticket apps.
Spend a few minutes now to install and set up your account. 

3. Timetables and Schedule changes 
There are websites (e.g., NJ Transit, Metro North, LIRR) as well  as apps galore with info about schedules
(including extra getaway day service).
Do this: Plan ahead…and even think of a backup plan.

4. Timing is crucial
We expect this year’s commuting pattern to be similar to last year.
Do this: Plan your departure time carefully. Even if there is extra service, there will be crowds…and it’s all first-come-first-served.

5. Terminal – Choose wisely
If it is at all within your control, avoid NY Penn Station.
Do this: 

  • NJT riders should consider Hoboken and/or Newark Penn
  • LIRR riders:  try Atlantic Terminal

6. Other Tips: 

  • Dress in layers – The terminal or the trains can be warm…especially when crowded.
  • Bring water/snacks – Save time…save money. 
  • “Baggage strategy” matters – There is not a lot of room on the train/bus.
  • Make your plan now – Do NOT wait until Wednesday morning to start thinking about this.

Release Notes: Version 2.2.9

November 14th, 2016  |  Published in announcements

What’s New

  • Fixes and enhancements for stability and security