October 5th, 2012 |
announcements, Inside Track, NJT
It’s time you try The Inside Track
…our premium offering which goes WAY beyond the features you know
(actually, we have moved some features FROM our “free” service…and put them in the premium product)
So, why the urgency?
1. LAST NIGHT – It was a TERRIBLE commute for many of you. (e.g., NE Corridor)
Yes…the traditional “Clever Commute” service helped…BUT…”Inside Track” has a FANTASTIC feature which lets you browse the Clever Commute alerts on your smartphone (NOT in your inbox)!
- YOU control “which train lines?” (yes…you can see not just your own line)
- YOU control “how much history to see?” (1-24 hours)
- YOU control whether or not you read the new alerts (yes…our technology “hides” messages you have already seen!)
2. Oct 14 – The NJT train schedule will change on that day.
We are putting the finishing touches on an INCREDIBLE NEW FEATURE
We will tell you “what changed?”
That’s right! It’s the end of the tedious process of YOU doing a side-by-side comparison between “old” and “new”.
YES – we do it for you…included in your subscription price.
And of course, there is a 30-day free trial…so you have NOTHING to lose.
We have extended the Fall promotion…so the monthly fee is less than a cup of coffee.
October 1st, 2012 |
As you know, one of the best features of Clever Commute is the ability for commuters to share real-time messages with fellow commuters (e.g., to let them know about things which impact the current commute).
We usually encourage people to stay “on-topic” and keep the comments constructive and actionable. Yes – we have filters which check for duplicates, profanity and other restricted keywords.
But…sometimes you simply gotta let it out.
Introducing vent at clevercommute dot com
Give it a try. You won’t offend us. We’re all adults here. Go ahead…you can:
- curse a blue streak
- say what you really think about the person sitting next to you
- let off steam regarding conditions at your station
- …and generally vent about what’s bugging you on the commute
Your message will not be subject to the filters and best practices…but then again: it will not be sent out to your fellow commuters.
You can see “best of” at @clevervent on Twitter.
Vent just gives you a place to let out “a digital scream”…. because sometimes, it just feels better to get it off your chest
Of course, if you really want to help your fellow commuter, then please go to clevercommute.com/signup and join the 20,000 people who have made Clever Commute a part of the fabric of the daily commute.
September 10th, 2012 |
E-mail delivery of your Clever Commute messages may be delayed due a technical issue with one of our providers. You can still
Users of our Inside Track
service are NOT impacted (they have web-based delivery of alert messages)
See this article
If you did not read our KOTW mail about Twitter delivery of messages…this might be a good time for you to sign up.
NOTE: If there are delays in delivery of our messages to you, please reference the timestamp in the subject line of each mail [e.g., "(5:50 PM)"] to determine the “freshness” of the mail. That timestamp is _roughly_ the time that the commuter shared the info.
August 28th, 2012 |
announcements, Inside Track, NJT
The first 100
people to sign up for our premium service
will receive a special back-to-school rate of $2.99 a month
(before it returns to $3.99 a month).
(as always: a 30-day free trial…and two months free when you subscribe for the year)
Remember, from now on, you MUST be a member of our premium service to receive…
- our Labor Day get-away tipsheet
- advance notification about a BIG event this week which will impact your commute
- A COOL new feature which means you no longer need to receive your Clever Commute alerts via e-mail
Imagine: You ONLY see “fresh” alerts…and it faster than e-mail. No more inbox!
And if that’s not cool enough: you can actually scan/monitor TWO train lines this way!
- track number history for ALL trains…and advance notification at many other stations
July 18th, 2012 |
How to get home quickly and safely tonight:
And finally…if you prefer to get your Clever Commute alerts as “Tweets”…we can do that.
Do you know people who are NOT Clever Commuters?
July 15th, 2012 |
announcements, Inside Track
When we built The Inside Track, we said that we’d listen to you and build new features all the time. Well, here is the first of many:
You can now use The Inside Track to get your track number after the train has been removed from the official departure board.
Here are 2 reasons why this is such a great new feature
1. Trains do not leave at their scheduled departure time.
Read this NY Times article about the one-minute cushion you have between official and actual departure times.
The phantom minute, in place for decades and published only in private timetables for employees, is meant as a grace period for stragglers who need the extra time to scramble off the platform and onto the train.
2. On those nights when there are widespread delays, it may be the case that your train is still in the station…even after it is removed from the departureboard.
So…you can now use our mobile-enabled website to see where your train is.
Here is a screenshot from Inside Track at 7:06 PM. As you’d expect, the 7:03 train to Trenton is no longer listed on the traditional board (Clever Commute or NJT). However, if you click on Departed Trains, you can find the track (14). How cool is that?
March 25th, 2012 |
announcements, NJT, social
If you ride NJ Transit trains from NY Penn Station, then check out our new offering which tweets your track number. This is very cool because tweets are fast and simple…and it gives you newfound control over the delivery of your data. When you “follow” the track announcements for your line, you can even tell Twitter to send them to you as text messages!
Here are the “follows”
- @cc_ny_nec_trx – track numbers for the Northeast Corridor line
- @cc_ny_mande_trx – Gladstone/Morristown line
- @cc_ny_njcl_trx – North Jersey Coast line
- See this link for Montclar-Boonton Line
Other great news: separately from the “track number” tweets, we also deliver the general Clever alerts via Twitter. So, instead of your getting “alerts” in your inbox, you can get those as tweets as well. You can read all about that at http://www.clevercommute.com/twitter
- For general alerts regarding Northeast Corridor Line, follow @cc_njtt_nec
- For general alerts regarding North Jersey Coast Line, follow @cc_njtt_njcl
- For general alerts regarding Gladstone & Morristown Lines, follow @cc_njtt_mande
Remember: generally, tweets are delivered faster than e-mails!
Here are notes about using Twitter (from Twitter.com)
Finally: Please note that this new service is beta…and is currently free. The use of any Clever Commute services is subject to our Terms and Conditions.
February 5th, 2012 |
admin, announcements, social
We just wanted to be sure you know that we have a new-ish way to manage customer support (and our Contact Us link at our web site). We announced it almost a year ago at this blog post.
As the size of our community surpasses the 20,000 commuter mark, it’s time to think about new and innovative ways to thrill and retain the only true asset we have: the commuters.
It probably comes as no surprise that we are crowdsourcing it…with help from an innovative company called GetSatisfaction.com
What is Get Satisfaction (2 minute YouTube video). Didn’t watch that? Well here is what you need to know: GetSatisfaction is a 3rd party website which tracks and manages the questions and answers from the community. Instead of writing to someone at Clever Commute…and waiting…the GetSatisfaction technology guides you to the answer.
Clever Commute technology is solid and the commuters are proactive and helpful. But…”stuff” comes up…and we need a scalable way to address it. For example:
- Commuters may have question about their subscription (sign-up, change address, pausing “Clever Commute” while on vacation, etc)
- Our business partners have questions about their data feeds
- Sponsors may be looking for our media kit for advertisers
- The media may want to reach us for a quote or interview
So, please check it out the next time you have an issue or a question.
November 20th, 2011 |
announcements, community updates, LIRR, MNR, NJT
More on #1 for the major carriers:
But…ONLY Clever Commute will show you What happened last year on ‘getaway’ day?
We think this info is key to helping you plan. Here is the rundown:
On Wednesday, November 24, things got crowded after 1:00 PM…but 3:00 looked to be the worst of it:
1:05 PM [Penn Station] – LIRR rider shared this: 1:05 running 10 min late. Probably due to overcrowding on short train
3:25 PM [Penn Station] – NJT riders share these
- Train was SRO – hundreds of passengers left on platform
- Packed to to gills; no standing room even
- and finally – stuck at Newark for crew to push passengers aside to open the doors
3:05 PM [Port Authority] – DeCamp bus rider shared these this: long lines for all Decamp gates.
3:12 PM – we received these messages
- SRO with people still at the gate
- 410/411 backed up to 402
…and so it went for most of the afternoon.
October 30th, 2011 |
announcements, MNR, new markets
You asked…we listened (did I really just write that?)
In addition to sending/receiving messages from the broader community for the New Haven line, commuters can now also sign up for Clever communities for each of the 3 branches which feed the main line.
- New Canaan
How? First, you need to sign up: Just as you did when you first joined Clever Commute, go to our sign-up page and check the box next to the sub-routes you want to add (yes…go through the sign-up process again [sorry]).
Once we add you, we’ll share the e-mail address which you are to use to send branch-specific alerts.
Please note that this means you’ll need to be a bit more thoughtful when sharing info with your fellow passengers.
- If you have something to share which will impact all riders on the New Haven line…then send it to the “New Haven Line” community
- However, if it is only of interest to “your” branch, then send it to the branch-specific community
- It’s up to you to “add” the new community by signing up (we can’t add you)
- Yes…you can receive these messages as Tweets. See clevercommute.com/twitter for more info