People helping people as they get from here to there

examples

Introducing Clever Commute app version 2.0

January 28th, 2016  |  Published in App, examples

Not yet released…but here are the working notes for what will be included:

The big headline: Clever Commute v 2.0 includes a premium service with a slew of amazing features
BONUS: You get full access to our Inside Track product
    • We added a Leaderboard. It currently shows 4 types of rankings.
    • Enhancements to Send An Alert
      • Removed Category field
      • New field: The Issue*
      • New field: Impact * – used to capture the estimated effect of the reported issue
      • New field: Hashtag – Add a descriptive tag to your message
      • New feature: Real-time checking for duplicates
    • Enhancements to Recent Alerts 
      • Streamlined the look / Reduced whitespace
      • New field: The Issue (in bold, in brackets) for each alert
      • New field: Est Impact – The estimated impact of this issue on your commute
      • New option Show Check-Ins  and Show Vents

* NOTE: It is preferred that the user select the proper value.
However, Clever Commute technology will assign a value when user does not populate this field.

“It’s like Twitter for commuters, right?” Well, kind of…

January 5th, 2016  |  Published in admin, examples, ITFeatureWriteUp

People often make that comparison. In many ways, they are correct. But there is one very important difference:
Clever Commute uses a variety of technologies (keywords, semantics, patterns, user history, etc.) to review submissions before they are posted.
We do this to ensure they are both suitable and in-line with our best practices.

At it’s simplest, our rules of the road ask:   “Does this message contain….

  1. … actionable information to plan a commute?
  2. … the tone and content that you would find on traffic report?
  3. … an objective statement ?
Put another way: Would I still like Clever Commute if all the messages were like this one? 

The filters are technology-based, so all messages are subject to the same rigor. It’s not perfect…and there are indeed some false positives. We do our best to resolve those in real-time. But overall, our robots are there to help ensure quality for our commuters, and also to respect our sponsors and other business partners.

So…what does that leave us with?

Driver sees me through the snow and waits for me while I sprint from a full block away. Thanks my guardian angel

 

Sending a message? Do this…not that

December 18th, 2015  |  Published in examples

Is commuting tough? You betcha. Can it make you want to scream? Yes. Is Clever Commute the place to release unfiltered quips and snarks? Sorry…no. Let me explain:

Sure, we’re all adults here. But Clever Commute is designed to be a focused, purpose-centric network where people share actionable, real-time info about the in-process commute.

To that end, our proprietary software scans each message for unsuitable content. “Unsuitable content” includes (but is not limited to) profanity, questions, insults, sarcasm.  So here is what happens:

Message which are 100% venting / complaining about the commute will not be sent out to the commuting community. (If you want to see those messages, then check out @CleverVent on Twitter) .

However, it’s sometimes the case that a message contains both content which is helpful…and other content which is not helpful. Our technology will also hold those messages for review. More often than not, they go stale before one of our moderators can override the hold…and the message never sees the light of day.
Please look at the examples below and appreciate that there is virtually no technology which could differentiate between the two types of examples there. All of these messages below were held.

Therefore, in order to be as helpful as possible, please only send info which is constructive and actionable.  (FYI – our best practices)

Examples: These messages are simply venting…as they have virtually zero actionable information. Clever Commute will not release messages such as these

  • Its amazing how NJT increases fares & quality of customer care doesn’t improve. Single deck train can’t support the morning rush.
  • Conductor on the train to–where?–in hiding, lest he be forced to communicate any information
  • What purpose is there sending us to Hoboken when there are zero MTD trains to Dover???
  • b/c I decide 2 avoid the chaos @ terminals, I don’t get the “cross-honor”? NJT s/b happy there’s 1 less person packed in
  • 5:43 got a talking-to over the PA system about not making rude gestures at the conductors when the train arrives late. Yeah.
  • After the past week of delays I think everyone is s little shell shocked :) #buildanothertunnelnow
  • NJT stinks!!! how can anyone trust making an appointment – morning or night.
  • Re: that 7:25 CC post – wonder if Uber was cross honoring

However, these could have been OK…if the sender simply omitted the bolded portion

  • They post the 6:18 on track 1 it’s SRO. Then they post the 5:50 on 10. WTF?
  • 5:50 from NY Penn is running late… Still still here and there is an Adidas bag still unattended. Really people?
  • The bus lane is stuck as usual. Gov Christie, NJT, Port Authority do your jobs AND FIX THIS PROBLEM
  • Train 6616 sitting waiting for space to open up at Hoboken terminal – always sounds like a good idea to divert trains but it never quite works
  • 6:30 to Huntington left 10 minutes late. No explanation. Tkt collector had no clue.
  • 8:41 from Nyc held at Rahway due to police activity hold the entire train for a fair jumper ?????????really ? worth it??
  • 8:51 out of Penn delayed after SEC due to signal problems. would like a beer please.

See your alerts on a map!

October 2nd, 2015  |  Published in examples

We know you want to know “where was the commuter when s/he sent this alert?”

It’s one more cool feature of our free app.

Look for a green pin…and click on it to see the map view.
(green pin means the user sent the message from a properly-configured device)

Newsfeed view After clicking on the green pin
CleverCommuteGeoLocation1 CleverCommuteGeoLocation2

Feb 17 – Metro North Power Issue – Chronology of events

February 17th, 2015  |  Published in examples, MNR

The good news is that the problem was resolved relatively quickly.
The bad news is that this issue pretty much could not have happened at a worse time of day.

Metro North’s area for improvement: Communications. There was a one-hour-and-fifteen-minute stretch of silence from Metro North…at the height of rush hour (5:08 PM to 6:23 PM).
In this window, there were no e-mail alerts sent by Metro North.

The good news: Clever Commuters stepped up and filled the information void.

Here is a color-coded breakdown of how the news flowed during this evening’s incident.
Color key:
Red – Information from Clever Commute 
Blue – Information from Metro North 

[4:39 PM] Hudson, Harlem and New Haven Line Service is temporarily delayed into and out of Grand Central Terminal due to power issues.  As more information becomes available we will notify you as soon as possible.  Please listen for announcements at your station.

[5:08 PM] Hudson, Harlem and New Haven Line Service is currently experiencing delays of 30 to 40 minutes into and out of Grand Central Terminal due to earlier power issues. Please listen for announcements at your station.

[5:14 PM] No northbound trains since 4:30

[5:24 PM] Track numbers are only posted for 2 trains. The rest of New Haven line is standing around waiting for a track number

[5:45 PM] 536 Grand Central to Croton tried to leave at 540 but now stalled 50 yards along platform.

[6:23 PM] Hudson Line Service is currently experiencing delays of up to 25 minutes due to earlier power issues in Grand Central Terminal. Please listen for announcements at your station.

[6:25 PM] 536 Grand Central to Croton took 20 mins to clear Park Ave tunnel…but moving full speed since

[6:27 PM] Harlem Line Service is currently experiencing delays of up to 35 minutes due to earlier power issues in Grand Central Terminal. Please listen for announcements at your station.

[6:31 PM] New Haven Line Service is currently experiencing delays of up to 35 minutes due to earlier power issues in Grand Central Terminal. Please listen for announcements at your station.

 [6:33 PM] 6:13 Stamford to Bridgeport was 19 mins late departing

Tuesday is the new Monday

July 8th, 2014  |  Published in examples, NJT

Here is a color-coded breakdown of how the news flowed during this morning’s incident.

Color key:

Red – Information form Clever Commute (not all entries shown)
Blue – Information from NJ Transit  (e-mail plus web site) 

The incident began at approx 7:59 AM…and was immediately reported by the commuters. The first e-mail from NJ Transit comes approximately 20 minutes later. 
7:59 AM – Power problems. Train stopped.
8:01 AM – Conductor announces Amtrak losing power
8:03 AM – All NE Corridor inbound trains stopped, heard in conductors radio, no explanation given to passengers yet.
8:04 AM – Amtrak voltage problems. All NJT trains are stopped.
8:06 AM – Going to Hoboken (trains to NYP are diverted)
8:16 AM – 8:01 Madison to NYPENN re routed to Hoboken. Conductor reporting all midtown direct trains are going to Hoboken
… (more Clever Commute messages)…

8:20 AM – MidTown Direct Service is diverted to Hoboken. We are cross honoring with NJT bus and PATH
8:25 AM – Northeast Corridor and North Jersey Coast Line service is suspended in both directions, due to Amtrak overhead wire problem
(End. No other communication from NJ Transit)

8:35 AM – Conductor on train stuck at Princeton Jct says trains are moving in front of us. Waiting out turn to move.
8:35 AM – NJT3926 7:45 fr:PJCT now on the move towards NB – supposedly NWK is next stop
8:38 AM – Anecdotal reports of trains at Eliz and Metro moving. Westbound train just came by Metuchen w/o stopping.
8:46 AM – Just board a local train from metuchen. Conductor announced delay into NY, but trains are moving
… (more Clever Commute messages)…

 

Monday came on Tuesday for NJT Riders

July 8th, 2014  |  Published in examples, NJT

Here is a color-coded breakdown of how the news flowed during this morning’s incident.

Color key:
Red – Information form Clever Commute (not all entries shown)
Blue – Information from NJ Transit  (e-mail plus web site) 

The incident began at approx 7:59 AM…and was immediately reported by the commuters. The first e-mail from NJ Transit comes approximately 20 minutes later. 

7:59 AM – Power problems. Train stopped.
8:01 AM – Conductor announces Amtrak losing power
8:03 AM – All NE Corridor inbound trains stopped, heard in conductors radio, no explanation given to passengers yet.
8:04 AM – Amtrak voltage problems. All NJT trains are stopped.
8:06 AM – Going to Hoboken (trains to NYP are diverted)
8:16 AM – 8:01 Madison to NYPENN re routed to Hoboken. Conductor reporting all midtown direct trains are going to Hoboken

8:20 AM – MidTown Direct Service is diverted to Hoboken. We are cross honoring with NJT bus and PATH
8:25 AM – Northeast Corridor and North Jersey Coast Line service is suspended in both directions, due to Amtrak overhead wire problem

Monday Morning MNR train breakdown

June 30th, 2014  |  Published in examples, MNR

Here is a color-coded breakdown of how the news flowed during this morning’s incident.
Color key:
Red – Information form Clever Commute 
Blue – Information from Metro North 

The incident began at approx 8:05 AM…and was immediately reported by the commuters.
The first e-mail from Metro North comes almost 40 minutes later.
 

8:05 AM – 641 cannondale to gct is broken down in the bronx with engine failure – and no ac – expect backups behind us
8:21 AM – 741 cannondale to gct still broken down after 20 minutes – outbound train just stopped with mechanical forces – expect major delays
8:22 AM – 7:07 SoNo to GCT is disabled for 15 mins now. E of Fordham

8:30 AM – Rescue train will take disabled train to 125 where we can tranfser – engine overheated and low oil pressure – already 30 minutes late – first day of a hot week

8:43 AM – New Haven Line Customers should anticipate delays of 5 to 10 minutes traveling into Grand Central Terminal due to a disabled train in the vicinity of Fordham. Please listen for announcements at your station.

8:48 AM – Disabled train waiting for rescue engine after being stopped fo 50 minutes – and metro no just sent an email blast – delays will be much longer than the 5 to 10 minutes they claim 
9:13 AM – Disabled train moving with rescue engine after 75 minute breakdown 

9:18 AM – New Haven Line Service is now operating on or close to schedule. We apologize for any inconvenience you may have experienced as result of this incident.

Suspicious package on MNR today…timeline

June 20th, 2014  |  Published in examples, MNR

Here is a color-coded breakdown of how the news flowed during this morning’s incident.
Color key:
Red – Information form Clever Commute 
Blue – Information from Metro North 
Green – Comments 

The chronology.  Metro-North spokesman Aaron Donovan said the suspension started at about 6:15 a.m

o Note that the first e-mail from Metro North comes almost 40 minutes after the suspension (and the first Tweet from Metro North was about 10 minutes after that).
o The commuters had been sharing info for almost a half-hour before MNR made any public announcements.

6:30 AM – 602 new haven going backwards near Bridgeport. Police activity. Going back to Stratford
6:35 AM – Suspicious package on bridge over Fairfield RR station. All service halted
6:38 AM – All four tracks involved in police activity in Fairfield indefinite delays in both directions

6:45 AM – 6:34 wpt to GCT 10mins late so far and no announcements yet.

6:56 AM – New Haven Line service is temporarily delayed for trains traveling through the vicinity of Fairfield station due to Police Activity.  More information will  be provided as it becomes available.  Please listen for announcements at your station

6:58 AM – 6:51 Grns Farms to GCT delayed due to Police Activity @ FFLD

7:12 AM – New Haven Line service is temporarily delayed for trains traveling through Fairfield station. Trains are restricted from traveling through this area while Police are investigating a suspicious package. We expect delays of 30 – 60 minutes at this time. Please listen for announcements at your station.

During the crucial 7:12 AM to 8:03 AM period, Metro North did not share ANY information via e-mail…but the commuters did. 

7:17 AM – No service below ffld. Suspicious package found
7:25 AM – East bound train at Southport turning around and GCT bound
7:36 AM – 7:44
 Train next to arrive at SONO to GCT all stops to Stamford
7:45 AM – Announcement: Get on the 7:44 because we don’t know when the next train will be

8:03 AM – New Haven Line service continues to be temporarily delayed for trains traveling through Fairfield station. Police Special Units are on site investigating a suspicious package. We expect delays of 1 to 2 hours at this time. Please listen for announcements at your station.

During this 22 minute stretch (8:03 AM to 8:25 AM), there is no news from MNR…but Clever Commuters fill the information void

8:07 AM – Train departing Darien towards NY 804am. No announcements at Station, not even on electronic signs

8:25 AM – New Haven Line service has resumed through Fairfield station. Police have completed their investigation. Residual delays of 1 to 2 hours can be expected. Please listen for announcements at your station. We apologize for any inconvenience caused by this incident.

MNR goes silent until 9:41 AM. Their next mail is effectively a re-post of the earlier message (saying New Haven Line Customers continue to experience residual delays of 1-2 hours due to earlier police activity in the vicinity of Fairfield)
During this time, there were more alerts from Clever Commute regarding the ad-hoc schedule, and conditions on board the trains

8:26 AM – Conductor said train just left Bridgeport towards Stamford
8:29 AM – 8:24 Rye-GCT running local. Already SRO
8:45 AM – 843 from southport all local stops to Stamford then express to 125th

 

Metro North Building Explosion – 12-March, 2014

March 21st, 2014  |  Published in examples, MNR

As you read this chronology of events, please think about these key questions:

  • How prompt and accurate was the news reporting?
  • How prompt, accurate and actionable was the information shared by your company?
    (e.g., did your disaster recovery team send value-added alerts to employees?)
Date Time Message
12-Mar 6:53:04 AM  6:46 Greens Farms to GCT 6 min late
12-Mar 7:42:10 AM  7:31 Pt Chst – GCT 8 min late; No announcement
12-Mar 8:03:09 AM  754 DAR to GCT no show at 8am; no announcements, sign indicating  ‘good service.’
12-Mar 8:27:06 AM  813 rye to gct 13 late.
12-Mar 8:33:05 AM  825 rye local to get 6 late.
12-Mar 9:42:00 AM METRO NORTH  – Service into and out of Grand Central Terminal is temporarily delayed until further notice due to police activity.  As more information becomes available we will notify you as soon as possible. Please listen for announcements at your station.
12-Mar 9:56:06 AM Police action at 125.  Stuck in Pelham
12-Mar 10:02:09 AM Conductor just announced mass dropoff at Fordham.
12-Mar 10:05:19 AM Service suspended.  Explosion in apt building at 116th and Park
12-Mar 10:05:22 AM METRO NORTH – Service into and out of Grand Central Terminal is temporarily suspended until further notice due to an explosion in a building adjacent to our tracks. We will notify you as soon as possible of alternate service information.  Please listen for announcements at your station.
12-Mar 10:09:06 AM New York (AP): The New York City fire department says it has  received a report of an explosion and building collapse in East Harlem(Park Ave between 114th/117th St)
12-Mar 11:20:00 AM METRO NORTH – Service remains suspended between Grand Central Terminal and Yankees E. 153rd Street Station until further notice due to an explosion in a building adjacent to our tracks. For northbound service, customers should take the No. 4 Subway service to 161st Street Station for access to Yankees E. 153rd Street Station.  Southbound customers can take the train to Yankees E. 153rd Street Station and transfer to the No. 4 Subway Service.
12-Mar 4:01:00 PM METRO NORTH – For this evening (Wed., March 12), Metro-North is restoring limited New Haven and Harlem Line service from Grand Central. Limited Hudson Line will be available from The Bronx only; customers can access this Hudson Line service by subways
12-Mar 4:13:06 PM Trains running now
12-Mar 4:34:07 PM On train from SONO to GCT. CBS reported that limited trains running  through to GCT. The conductor says we are scheduled to GCT but probably go to   Woodlawn.
12-Mar 4:45:12 PM Woodlawn station outbound a nightmare. Lined up along the street. Not much communication
12-Mar 4:52:07 PM Trains lined up at Harlem station. 4:37 to STM just left.
12-Mar 4:54:00 AM METRO NORTH – Full Hudson, Harlem and New Haven Line service has been restored into and out of Grand Central Terminal.
12-Mar 4:57:06 PM 4:43 Harlem to WHVN just left Harlem. Not bad considering situation.
12-Mar 5:17:06 PM Woodlawn crowded. Locals and expresses but 2 is backed up also.  Trains not that full in front.
12-Mar 5:23:06 PM 510 local GCT to crestwood leaving 10min late but running
12-Mar 5:49:04 PM Line for trains is up to streets. Have an umbrella. When u get down to platform, walk to front for seats
12-Mar 9:26:00 PM METRO NORTH – Service is now operating on or close to schedule. We apologize for any inconvenience you may have experienced as a result of this incident.