People helping people as they get from here to there


Checking and Updating YOUR Version of the Clever Commute App

August 14th, 2016  |  Published in admin, App, examples

Here are the steps 

All – Visit our Release Notes to learn the number of our latest version


  1. Launch  App Store
  2. Tap on the Update icon tab at lower right
  3. Tap on Purchased button in the upper section the screen
  4. Scroll to find Clever Commute
    You will see the version listed right below the name/description of the app

If you are not running the latest, then follow these steps.


  1. Go to Settings
  2. Tap Applications
  3. Tap Application Manager
  4. Scroll to find Clever Commute …and click on it
    You will see the version number at the top of the screen

If you are not running the latest, then follow these steps.


If you are reading this…

July 31st, 2016  |  Published in examples

…then you are one of us who are making the to/from to NYC when many others are on vacation 🙁

But we have good news!

Now that version 2.0 of the FREE Clever Commute app hit BOTH the Android and Apple app stores, we are adding features like crazy!
We’re up to version 2.1.5 (are YOU?)…and one cool thing for you to know about is the real-time departureboard.

We have gone way beyond crowdsourced alerts and we now take data directly from LIRR, Metro North and NJ Transit and put it right in the app…for FREE.

NJT riders get an added bonus: It’s personalized so that it only shows you trains you care about…and automatically shows you “AM” vs. “PM” views of he data!

Please check it out by clicking on the main menu in the app (the so-called “hamburger” at the top left of the screen).

(For now, we’re being quiet about all the neat new premium features in the app. More on that soon).

In the meantime, please use the app to share and browse info…and definitely let us know if you have any questions, comments or feedback (feedback at clevercommute daht com)


–Conductor Josh

Troubleshooting Google Play Payment Issues

June 5th, 2016  |  Published in examples

We love our premium users…and we never want to see you leave.  But as you may know, we rely on Google to collect the funds from you.

If they try to charge the card they have on file, and it fails, you will get a letter such as the Payment Declined one below. If the issue is not resolved in a timely manner, then Google (not Clever Commute) will cancel the subscription and send you the Subscription Cancelled letter.

Why does this situation happen?

  • The credit card that you use to fund your Clever Commute Premium service (at Google Play) is not longer valid (e.g., reported as lost, stolen or was otherwise deactivated)
  • Google, for whatever reason, determined that the order
    • was high risk (their term…not ours)
    • did not comply with one of their policies
If this happens, please follow Google’s instructions in that letter in order to get back on-board.
If you still need help, you can call Google at 855-492-5538.  


As a reference, here are examples of the e-mails that Google sends (click on image to enlarge)

Payment Declined Subscription Cancelled
GoogleLetterPaymentDeclined GoogleLetterSubscriptionCancelled

The Clever Commute Departureboard

May 30th, 2016  |  Published in examples

Clever Commute Premium has dozens of amazing features.
This page explains one or more of them...

NOTE: Information on the main page of the Clever Commute departureboard comes directly from the transit provider and does indeed vary based on the robustness of their respective feeds.
Also users of our premium service may have access to more data than users of the basic.
However, all commuters benefit from a custom & real-time view of this schedule/departure information.

Need to know:

LIRR/NJT – Based on the user’s Origin and Destination values (via the Settings => My Commute menu option), the user sees their hometown departureboard in the morning…and their work-side view in the evening. These may be reversed at any time via the buttons atop the actual departurebaord page.
Users of the free app are shown their primary route both the morning and evening commute.
Users of the our premium service have a default of My 3 (for both AM & PM)…and may select other options as desired.

Metro North does not provide developers a robust data feed. Therefore these riders always see the Destination (NYC) view (for their primary route).
However, premium users do enjoy many additional features as described below.

Key Features of the Premium Departureboard 

  • See the real-time geolocation of a train (NJT)
  • See full stats/metrics about a PM train (NJT, LIRR)
    This includes 

    • Real-time, dynamic prediction of what track the train will be on
    • Full track history (detail & summary…as a table and as a pie chart)
    • Insight into how far in advance the track is announced
    • Configurable to show 5-60 days of data

Clever Commute Premium – The Cost

May 30th, 2016  |  Published in examples

Our Premium service is a collection of dozens of value-added features.
See the whole story at the Clever Commute Premium service home page.


Clever Commute Premium is sold as an in-app purchase via the Apple App Store or Google Play.

It is a subscription product, with a cost of just $3.33 a month (billed annually).

NOTE: There are currently 8 ways to qualify to have the subscription free waived (and therefore get the premium service for free).

Basic vs Premium

May 30th, 2016  |  Published in examples

Our Premium service is a collection of dozens of value-added features.
See the whole story at the Clever Commute Premium service home page.


The basic app is free…and is a great tool for any commuter. However, its functionality is limited to providing user-generated alerts on one commuter line…delivered as push notifications.

Below is a high-level comparison of our basic and premium services. Please clock through here to see the complete list of the dozens of amazing  premium features.



# of routes you may follow 1 3
# of hours of viewable history 3 Up to 12
Track metrics & predictions No Yes
View a train’s geolocation No Yes (NJT)
Delivery options Push notifications Push notifications
Text message
Advertisements in the App Banners None
List of Features Impressive Incredible
Source of Data Crowdsourced Crowdsourced plus 4 additional sources
Control over the timing and flow of data None Extensive (time-of-day, day-of-week, pause/resume etc)
Cost Free $3.33/month


Train geolocation….just like that

May 5th, 2016  |  Published in examples

Clever Commute Premium has dozens of amazing features.
This page explains one or more of them...

Open the Departureboard (click on picture to enlarge)


1, 2, 3, 4 – Clever Commute uses current time and your Origin / Destination from your app Settings to show you the time-sensitive view from  your home station (yes – we reverse it for the trip home)

5 – Real-time ETA from the transit provider

6 – Click on the pin to see the location of this train…

Click on the #6 – geolocation icon





<== There it is…on a Google map!

Introducing Clever Commute app version 2.0

January 28th, 2016  |  Published in App, examples

Not yet released…but here are the working notes for what will be included:

The big headline: Clever Commute v 2.0 includes a premium service with a slew of amazing features

The new FREE version also includes all this…and more:

  • New feature: Leaderboard. It currently shows 4 types of rankings.
  • New feature: Departureboard with custom views for your commute
  • New feature: Profile
  • New feature: Settings
  • New feature: Help menu
  • Enhancements to Send An Alert
    • New field: The Issue*
    • New field: Impact * – used to capture the estimated effect of the reported issue
    • New field: Hashtag – Add a descriptive tag to your message
    • New feature: Real-time checking for duplicates
  • Enhancements to Recent Alerts 
    • Streamlined the look / Reduced whitespace
    • New field: The Issue (in bold, in brackets) for each alert
    • New field: Est Impact – The estimated impact of this issue on your commute
    • New option Show Check-Ins  and Show Vents

* NOTE: It is preferred that the user select the proper value.
However, Clever Commute technology will assign a value when user does not populate this field.

“It’s like Twitter for commuters, right?” Well, kind of…

January 5th, 2016  |  Published in admin, examples, ITFeatureWriteUp

There are at least 4 very important differences between Clever Commute and Twitter:
(1) We use a variety of technologies (keywords, semantics, patterns, user history, etc.) to ensure the alerts are actionable and appropriate content regarding the in-process commute.
(2) We enrich each message with
– the category of the problem
– the impact on your commute (in minutes)
– the train route and number (and origin/destination)
– the geolocation of the alerts
(3) We eliminate duplicate messages about the same issue
(4) We deliver all messages in real time


Please see our best practices for sending an alert to learn more about what makes a message a good message.

The filters are technology-based, so all messages are subject to the same rigor. There are indeed some false positives. and some false negatives. We do our best to resolve those in real-time.
Our robots are there to help ensure a good experience for our commuters, and also to respect our sponsors and other business partners.

Other notes:

Sending a message? Do this…not that

December 18th, 2015  |  Published in examples

Is commuting tough? You betcha. Can it make you want to scream? Yes. Is Clever Commute the place to release unfiltered quips and snarks? Sorry…no. Let me explain:

Sure, we’re all adults here. But Clever Commute is designed to be a focused, purpose-centric network where people share actionable, real-time info about the in-process commute.

To that end, our proprietary software scans each message for unsuitable content. “Unsuitable content” includes (but is not limited to) profanity, questions, insults, sarcasm.  So here is what happens:

Message which are 100% venting / complaining about the commute will not be sent out to the commuting community. (If you want to see those messages, then check out @CleverVent on Twitter) .

However, it’s sometimes the case that a message contains both content which is helpful…and other content which is not helpful. Our technology will also hold those messages for review. More often than not, they go stale before one of our moderators can override the hold…and the message never sees the light of day.
Please look at the examples below and appreciate that there is virtually no technology which could differentiate between the two types of examples there. All of these messages below were held.

Therefore, in order to be as helpful as possible, please only send info which is constructive and actionable.  (FYI – our best practices)

Examples: These messages are simply venting…as they have virtually zero actionable information. Clever Commute will not release messages such as these

  • Its amazing how NJT increases fares & quality of customer care doesn’t improve. Single deck train can’t support the morning rush.
  • Conductor on the train to–where?–in hiding, lest he be forced to communicate any information
  • What purpose is there sending us to Hoboken when there are zero MTD trains to Dover???
  • b/c I decide 2 avoid the chaos @ terminals, I don’t get the “cross-honor”? NJT s/b happy there’s 1 less person packed in
  • 5:43 got a talking-to over the PA system about not making rude gestures at the conductors when the train arrives late. Yeah.
  • After the past week of delays I think everyone is s little shell shocked 🙂 #buildanothertunnelnow
  • NJT stinks!!! how can anyone trust making an appointment – morning or night.
  • Re: that 7:25 CC post – wonder if Uber was cross honoring

However, these could have been OK…if the sender simply omitted the bolded portion

  • They post the 6:18 on track 1 it’s SRO. Then they post the 5:50 on 10. WTF?
  • 5:50 from NY Penn is running late… Still still here and there is an Adidas bag still unattended. Really people?
  • The bus lane is stuck as usual. Gov Christie, NJT, Port Authority do your jobs AND FIX THIS PROBLEM
  • Train 6616 sitting waiting for space to open up at Hoboken terminal – always sounds like a good idea to divert trains but it never quite works
  • 6:30 to Huntington left 10 minutes late. No explanation. Tkt collector had no clue.
  • 8:41 from Nyc held at Rahway due to police activity hold the entire train for a fair jumper ?????????really ? worth it??
  • 8:51 out of Penn delayed after SEC due to signal problems. would like a beer please.