People helping people as they get from here to there

ITFeatureWriteUp

Inside Track + Social media = Better info for you

March 26th, 2014  |  Published in Inside Track, ITFeatureWriteUp, social

Summary: Some transit providers do a decent job of sharing real-time information via social media. We have integrated the best of them into our premium service.

Our approach: Clever Commute uses their data in our service for your benefit. We do not share any of your personal information with others. Users of The Inside Track service can now view this information in its own “window” via our mobile solution.  We show you:

  • The official Twitter feed from your transit provider (e.g, NJ Transit)
  • The official Twitter Clever Commute feed

We show this data in two places:

  1. A new menu option on our web portal.
    (To see it, click on the Gears menu option (top right) and select Twitter Timelines.)
  2. Your personalized Evening Commuter Forecast [details coming soon]

 

 

 

Clever Commute Robots Work for You!

December 31st, 2013  |  Published in Inside Track, ITFeatureWriteUp


Clever Commute Premium has dozens of amazing features.
This page explains one or more of them...


Seasoned commuters know that problems on other lines can foreshadow problems on their line. That’s why we built robots which consistently probe/scan the environment…in search of clues.

Our technology connects the dots…and automatically lets Premium members know when things are starting to go bad with the commute.

 

Browse Your Alerts via the Mobile Web

December 30th, 2013  |  Published in Inside Track, ITFeatureWriteUp

We know that no two commuters are identical…so we give you options as to how you receive your alerts.

Some people just want to see them via our mobile solution…so we created this cool feature:

The Facebook-style counters (circled below) show you how many unread alerts you have on your Primary, Secondary and Tertiary lines.

When you click on Newsfeed, the window will expand…and you can click-through to read the alerts.

[Click to enlarge]

CleverCommuteNewsfeedAndNotifications

Already home (or at work)? Snooze your alerts!

December 30th, 2013  |  Published in Inside Track, ITFeatureWriteUp

Commuters asked for this feature…and we were glad to oblige.

You can now temporarily turn off your alerts two ways:

  1. On your profile
  2. From the Settings menu (the gears icon at the top right of clevercommute.com/insidetrack)

Either way, people are raving about this trick!

[Click to enlarge]

CleverCommuteSnooze

Special alerts from Clever Commute HQ

December 30th, 2013  |  Published in Inside Track, ITFeatureWriteUp

Sure,  Premium  makes it easy for you to monitor other train / bus lines. But suppose something big happens on a line that you don’t follow? We’ve got you covered!

We continuously monitor the commuting landscape for anything which could cause you trouble…and we’ll send you A Special Message from Clever Commute as needed.

Of course, you control how (e-mail/text/web) and when (time-of-day/day-of-week) you receive these messages.

[Click to enlarge]

CleverCommuteSpecialMessage

Show/Hide messages based on category

December 30th, 2013  |  Published in Inside Track, ITFeatureWriteUp

You are in control! – We added a menu option which allows you to Show/Hide various categories of messages.

More info: Our technology dynamically categorizes the content of the commuter alerts. Therefore, users of The Inside Track can opt in/out of messages based on the nature of the alert.

How to use: Log into The Inside Track. From the home page, click on the red gears / settings icon and select Show/Hide-categories.

So, if you don’t want to hear about seats are available…or updates regarding a sub-branch that you do ride, then use this feature to suppress those messages.  FYI, even if you opt out of these messages, you may view them on the newsfeed feature of clevercommute.com/insidetrack.

CleverCommuteMessageCategories

Improving your experience: MyTrains

December 18th, 2013  |  Published in Inside Track, ITFeatureWriteUp


Clever Commute Premium has dozens of amazing features.
This page explains one or more of them...


MyTrains is how you tell Clever Commute your train-specific preferences.  Use the Add Train button to select the trains you care about. For each train you can:

(1) Request to be notified when the track is announced. That notification may be any or all of the following

  • Text message (also known as SMS)
  • E-mail
  • Push Notification

(2) Be notified when there is a change in the train’s status.
For now, this feature is only available to NJT/LIRR riders (see it).
(Coming soon for NJT Riders: your MyTrains are highlighted on your departureboard)

NOTE: For now, MyTrains is only applicable to evening trains

clevercommuteappmytrains

Tags:

Two announcements in one!

November 19th, 2013  |  Published in Inside Track, ITFeatureWriteUp

We have two great things to share

  1. We have expanded the NJ Clever Commute to include PATH trains as well as all of the buses we serve (some are NJT and some are private).  Quick sidebar: if you are a bus rider, here is why this matters clevercommute.com/bus.
  2. Now that we have more coverage, we made it easier for you to get all the info you want: So now, you can use The Inside Track to monitor up to 3 routes.

Don’t worry about receiving too many alerts.  You have complete control over how you consume the info on each route.

All you need to to is update your Inside Track profile and let us know your preferences.

FollowMultipleLines

 

 

 

 

Why our Premium sevice is GREAT for bus riders

September 15th, 2013  |  Published in bus, ITFeatureWriteUp, premium

You may already know that our premium service, is a great tool for people who ride the trains (e.g., NJT, LIRR and MNR).  But many features work just as well (if not better) for bus riders!

BONUS: – when you sign up for  Clever Commute Premium, you also get full access to the info about NJ Transit Trains. This is incredibly helpful for people who use both providers.

We now give you over 30 features. Here are some of the most-obvious ways that it can help ease and de-stress the bus commute (see the entire list here…with links to more info and examples)

  1. Control over the time-of-day and day-of-week you receive Clever Commute messages – If you are at your desk by 9:00 AM…then that is when your morning messages stop. Similar functionality for the evening.
  2. Integrated official alerts from Port Authority  – We have a feed from PABT and we send those messages to you (and you have the option to opt out)
  3. Integration with Twitter (e.g., DeCamp bus line’s Twitter feed is a good source of data. We give you the option to see those updates in the app).
  4. Automated cross-sharing – If any commuter (on another bus route) shares info that is relevant to you, you will see it in your feed (e.g., conditions at XBL, helix, PABT).
  5. Multiple feeds – Only Premium can see more than one feed in their Recent Alerts.
  6. The ability to “pause” your alerts on those days when you are not commuting (e.g., vacation or business travel) – Also, on any given day, you can “snooze” your alerts (for 6 or 20 hours).
  7. Delivery options – You can elect to receive alerts as push notifications, e-mails or simply via the app.
    [See an example]
  8. As of Dec 2016,it’s the only way to get your alerts as e-mails
    Plus:
    – If you opt-in to our e-mail-based delivery, then there is no need to open the message to see the alerts
    – The e-mails have enhanced formatting – Keywords are highlighted to make the important things stand out…and quick to read.
    – Faster delivery than the e-mails we used to send from our free service.

There are many other features…with more on the way.

How Inside Track minimizes the problem of “duplicate messages about the same issue”

September 13th, 2013  |  Published in Inside Track, ITFeatureWriteUp

We all want good commuter data…yet we only want to be notified once about a given issue. A few years ago, Clever Commute introduced the first version of our software which does a real-time check for duplicate messages. Our initial approach continues to serve us well…and is still in use by the free Clever Commute system.
However, users of our premium service – The Inside Track expect and deserve more.

What’s the difference? 

Free version – checks for duplicates based solely on commuter line plus timestamp.
Example: All things being equal, if two commuters share messages on NJ Transit’s Northeast Corridor line within “n” minutes of each other (varies based on line), the first (earlier) message will go out as expected.  The second message (“n” minutes later) is rejected …but our system e-mails the second sender a special code…which they can use to re-submit their message (in case his/her content truly was unique)

Inside Track version –  functions similarly to the above with two key enhancements:

  1. Also uses the category of the message as criteria for identifying possible duplicates.
  2. Instead of automatically suppressing the “second message”, it sends it to you with a special identifier attached to the subject line.

OLD:  [NJTT-NEC] Signal problems in Newark
NEW: [NJTT-NEC][Duplicate?] Signal problems in Newark

You now have choices for how you manage this information

  1. You can change your settings so that “Possible duplicates” are suppressed
    We treat “Possible Duplicate” as a new message category…so you can use the “Show/Hide Categories” menu option to opt out of receiving them. It’s the Possible duplicate message category…and it is “on” by default
    (Remember: you can always view all messages via the newsfeed at clevercommute.com/insidetrack)
  2. You can choose to receive them…and likely benefit from the information shared by a second commuter.
    Protip: if you do receive them, you have the option to set a filter on your device. Specifically, you can route them to a special mailbox so that you have them if you need them