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MNR

The Bar Car on Metro North

June 6th, 2011  |  Published in announcements, community updates, MNR, promotion

We have a new service which distributes information about which evening trains have bar cars on Metro North’s New Haven line.

This is DIFFERENT from the regular “Clever Commute New Haven Line”alerting service.

Yes…it’s FREE!

Sign up at clevercommute.com (go to “Find your line”…and under “Trains (Alerts)”, you’ll see “Bar Car – New Haven Line”)

NOTE: THIS IS THE BEST PART :

If you use Twitter, then you have even more options:
You can “Follow” @cc_mnr_bar_nh (or @cc_mnr_bar_nh_r for the reverse commute)
That means that you can receive the “bar car” info the same way you receive any Twitter info:
(a) via the web (at twitter.com)
(b) via a Twitter app on your cell phone
(c) AS A TEXT MESSAGE

We have more info about how Clever Commuters can use Twitter here clevercommute.com/twitter

Some great press coverage:

 

 

 

New Haven Line – How are we doing?

February 3rd, 2011  |  Published in announcements, community updates, MNR

In February 2011, in the middle of an especially rough stretch for the commuters, I asked

(1) message volume – does this service generate “too much” mail for you?
(2) message content
is it helpful to know
- if trains are crowded?
- if the heat is on?

Thank you for taking the time to provide feedback. 40 people wrote back…and I plan to reply to each of you…even if it’s just to say “thanks”
The replies I got were thoughtful and the tone was constructive. I really appreciate it.

The stats are below..but I also want to address a few “themes” / good ideas I also received

  • At least for the next month or so, service on this line will be a challenge…so this is “the new normal”. You should not be surprised if a train is 5-10 minutes late. Certainly, context matters…but always ask yourself “am I sharing something that will help my fellow commuter plan their trip?”
  • More than one person commented that you should NOT send a mail to say things are OK…and I agree. if you’ve never seen our best practices (AKA “rules of the road”), please do…as  this one is a guiding principle for Clever Commute (see http://clevercommute.com/blog/?page_id=22)
  • You want new features (prioritization of messages…make messages more custom to your commute…time of day).
    Believe me, I want to give those to you. But I just do not have the resources to do that now…and I likely can not do that in a free service.
    Message volume systemwide is through the roof…and we pay for that. Yes, advertisers offset some of the expense…but we need more revenue.
    If you have been thinking about donating to Clever Commute…now is a good time.A really good time.
  • Finally, we hear people asking if Clever Commute can take a role in advocating on behalf of the commuters. My reply is to check out the Connecticut Commuter Rail Council (http://www.trainweb.org/ct).
    They are doing great things on your behalf.

The info below is not scientific…but it does imply that we are generally hitting the mark. This should not really be interpreted as a mandate to change anything…but it is a level of transparency…which I think we all appreciate.
It’s also a rather a reminder that we each have different tolerances when it comes to information…and we need to continue to be sensitive to that.

I would advise you to take matters into your own hands and use the tools that you do have.

  • Think about building e-mail filters on “your” side (e.g., mails containing “SRO” can be sent to the trash if you don’t want them).
  • Consider using our mobile app (http://m.clevercommute.com)
  • Check out our Twitter feeds (http://budurl.com/clevertwitter). The feeds need an upgrade…but they WILL be back soon. Sign up now so you are read.

So without further ado:

Volume / Amount of messages
21 said “it’s OK”…at least for now
14 clearly said “we are getting too much mail”
…but 5 did not address it in their replies to us

Crowds / SRO
16 said they like to know about crowds
11 said “do not send SRO mails”
…but 13 did not address it in their replies to us

Heat
15 said they do want to know about heat on the trains
13 said they do NOT want to hear about it
…but 12 did not address it in their replies to us

Monday mornings are killers (T-?)

July 26th, 2010  |  Published in examples, MNR

A Clever Commuter shared news about this issue…but MTA did not

Clever Commute [5:48 AM] – 5:36 Noroton Hts to GCT cancelled – no reason given

plus: 4 other messages from Clever Commuters

Believe it (T-?)

July 19th, 2010  |  Published in examples, MNR

A Clever Commuter shared news about this issue…but MTA did not

Clever Commute [7:42  PM] – 7:05 GC to NH moving again. @ least 30mins behind. Train left 125th with 2 people on platform. Unbelievable

(Nor)walk of shame (T-?)

July 6th, 2010  |  Published in examples, MNR

A Clever Commuter shared news about this issue…but MTA did not

Clever Commute [7:39  AM] – 7:17 westport 20 min late signal probs in norwalk

Mondays make me sick, too (T-?)

June 28th, 2010  |  Published in examples, MNR

A Clever Commuter shared news about this issue…but MTA did not

Clever Commute [8:02  AM] – 2nd medical emergncy stop on 7:13 from greens farms

I’d keep this mum, too (T-?)

June 23rd, 2010  |  Published in examples, MNR

A Clever Commuter shared this message…but MTA never did.

Clever Commute [6:39 PM] – 6:04 crew has asked passengers to leave second head car. Power is off and smoke lingering in car. Train still underway.

Change is in the air (T-?)

June 15th, 2010  |  Published in examples, MNR

A Clever Commuter shared this message…but MTA never did.

Clever Commute [8:11 AM] – 7:12 fr greenfarms brokendown. Changing trains in new rochelle

Experiencing Technical Difficulties (T-?)

June 11th, 2010  |  Published in examples, MNR

A Clever Commuter shared this message…but MTA never did.

Clever Commute [8:23 AM] – 8:21 from Larchmont to GCT cxlled due to tech probs

Stalling in Pawling (T-?)

June 7th, 2010  |  Published in examples, MNR

A Clever Commuter shared this message…but MTA never did.

Clever Commute
[7:16 AM] – 715 from Pawling 15 min late due to mechanical difficulties
[6:55 AM] – 655 from Pawling express cancelled