People helping people as they get from here to there

Ops

How to use Clever Commute

July 25th, 2011  |  Published in announcements, community updates, Ops

We continue to grow and grow…so here are some basics about using Clever Commute:

Almost all of our information comes from the commuters. Therefore…it’s key that you each understand how you can each SHARE information with your fellow commuters.

How you SHARE information*

  • Use your e-mail program to send a message
  • Put your entire message in the SUBJECT line (e.g., do NOT use the body of your e-mail)
  • Each train line / bus route / etc has its own “community”.Therefore, for THIS community, you should send it to [see e-mail]
    (please add that address to your “Contacts”)

How you can RECEIVE the information

* Two things to note before you share

  1. If you are new to Clever Commute, please sit back and get the feel of how things work here before you “post” anything.
    FYI – We actually won’t allow you to share for your first 30 days
  2. Over these past 5 years, we’ve learned a few things about how to best harness “the wisdom of the crowds”.
    Here is a blog post with “the top 6 reasons your messages was NOT sent out”
    http://clevercommute.com/blog/?p=1092

Another great new feature: “Rate this message”

May 10th, 2011  |  Published in admin, announcements, Ops, social

One of the tough things about my job as “Conductor” is actually trying to manage the content & volume of the messages that people send.  Maybe you have been a part of the conversation about:

As you can imagine, sometimes, the answer is it depends. So, in the spirit of crowdsourcing, we are pleased to announce a great new feature: Rate this message. How it works:

At the bottom of every commuter-generated message you get, there will be a new section, as follows:

Was this message helpful?
Yes
No    
Report abuse

The blue text above are links. When commuter clicks on their choice, they are taken to a web page which thanks them for casting their vote. That’s it!

A few things to note:

  • Our database records the rankings…and our program safeguards against multiple votes on a given message by the same person.
  • Regarding that last category: sometimes, Clever Commuters break the rules…and we then need to remind them of our Rules of the Road. Even more rare is the situation where true spam (from a non-Clever person) slips through. It’s a huge help if the commuters can help us identify that, too.

As you can imagine, this lays the groundwork for several new features:
1. We can give feedback and coaching to post-ers who are consistently rated “low”
2. We can reward post-ers who are rated “high”
3. We can explore new features like “ALWAYS send me updates from this person” and “NEVER send me updates from that person”
4. Automate the process for handling spam and abusive mails
5. …what else?  I’m sure there is more

“Step 1″ was just to get the framework in place. This is “version 1.0″…so I’m sure there are ways to improve it…so send me your feedback.

Thank you for using our “B2B” datafeed product. As an overview of this offering:

April 17th, 2008  |  Published in examples, Ops, techdoc

See

http://clevercommute.com/blog/operational-notes/everything-you-need-to-know-about-our-b-to-b-datafeed/

Placeholder – Tech Doc on Restricted Keywords

January 31st, 2006  |  Published in Ops

This is the explanation of Restricted Keywords

Placeholder – Tech Doc on Possible Dupes

January 31st, 2006  |  Published in Ops

This is the Ops/Tech doc which explains “Poss Dupe”