People helping people as they get from here to there

payment

Correcting Payment Problems for non-PayPal users

December 5th, 2014  |  Published in admin, documentation, Inside Track, payment

If you are reading this post, then it’s likely that you signed up for Clever Commute using a credit card (and you do not have a PayPal account)
(see http://www.clevercommute.com/payments for more info)

Clever Commute uses PayPal to process all transactions (even if you do not have a PayPal account). In these situations, PayPal internally creates a Guest account to process your subscription. It all works well…unless there is a problem with your credit card (e.g., lost/stolen or expired).

When that happens, PayPal does not have a mechanism for you to update your credit card details. The good news is that by simply following the Clever Commute sign-up instructions, you can let PayPal know what card they should use going forward. When you use Clever Commute, we (and PayPal) will prompt you to pay for your subscription…and your new payment information will be linked to your existing Clever Commute account.

Correcting Payment Problems for PayPal users (business accounts)

December 5th, 2014  |  Published in admin, documentation, Inside Track, payment

If you are reading this post, then there is likely a problem with the funding source used by your business PayPal account.
(see http://www.clevercommute.com/payments for more info)

In order to get your Clever Commute account up-and-running, there are 1 or 2 steps.

(1) Ensure that you have a valid funding source for your PayPal account

  1. Go to PayPal and click on My Account
  2. Click on Profile
  3. On the ensuing page, click on My money
  4. Update Bank accounts and/or  Debit and credit cards to ensure you have suitable payment source

(2) Let PayPal know what funding source should be used for your Clever Commute account

  1. Follow steps 1-3 above to see My Money
  2. Click Update beside My preapproved payments
  3. Select the merchant whose agreement you want to change under Merchant
  4. Click on Clever Communicator, LLC
  5. Update the Funding Source to a valid payment method

Correcting Payment Problems for PayPal users (personal accounts)

December 5th, 2014  |  Published in admin, documentation, Inside Track, payment

If you are reading this post, then there is likely a problem with the funding source used by your personal PayPal account.
(see http://www.clevercommute.com/payments for more info)

In order to get your Clever Commute account up-and-running, there are 1 or 2 steps.

(1) Ensure that you have a valid funding source for your PayPal account

  1. Go to PayPal and click on the Wallet option at the top of the page.
  2. Ensure that PayPal balance, Bank accounts and Credit and debit cards are sufficient /valid to cover the cost of your subscription

(2) Let PayPal know what funding source should be used for your Clever Commute account

  1. Click on the settings (gears) icon at the top right corner of the PayPal home page
  2. Look for Payment settings on the lower right side of the page
  3. Click on Preapproved payments
  4. Click on Clever Communicator, LLC
  5. Update the Funding Source to a valid payment method

 

 

 

 

 

 

Payments – Landing Page for All Supported Payment Platforms

December 5th, 2014  |  Published in admin, documentation, Inside Track, payment

We love all of our customers. Maybe you have a PayPal account…maybe you don’t. That’s OK. But we just want you to know that (for your safety) PayPal handles all of our transactions.

  • People who DO have a PayPal account likely have one or more funding sources (e.g., credit card, bank account, PayPal balance) set up at PayPal.
  • People who DO NOT have a PayPal account – PayPal charges your card on Clever Commute’s behalf.

In both cases, PayPal will make the recurring payment…yet Clever Commute has no knowledge of the details of the underlying payment source. (we don’t know if you are a PayPal user…and we certainly do not know details such as “card used” or “card number”)

If there is a problem with your funding source (e.g. credit card is expired or otherwise invalid), PayPal makes a few attempts to collect…over several days. If PayPal ultimately fails at collecting the money, then the recurring payment goes into a “suspended” state…and the commuter loses access to The Inside Track. Needless to say , that is not good for any of us. So…how to fix it?

If you set up your payment as yourself (e.g. NOT using a PayPal business account)

If you set up your payment via a PayPal business account, then follow these steps