People helping people as they get from here to there

Release Notes – Version 2.1.8

August 21st, 2016  |  Published in App

New Functionality

  • Add the Commuter Forecast¬†to the app

Usability

  • Remove “Update” button from Profile page (use 1-step edit)
  • Do NOT apply any filters to values captured via the Hashtag field (allow adult language ūüôā )
  • Default the values for Continent and Country at Sign-up and Profile
  • Let users know that their nickname may be publicly viewable
  • Nicknames must now be at least 6 characters
  • Crispen/Clarify the layout of Track Prediction page
  • Expand time window for MyTrains

Bug Fixes

  • Recent Alerts – Improved rendering of¬†route name
  • Allow e-mail address which contains hyphen
  • Switch to the proper keyboard so users can easily use “@” key where needed

Checking YOUR Version of the Clever Commute App

August 14th, 2016  |  Published in admin, App, examples

Here are the steps 

iOS

  1. Launch  App Store
  2. Tap on the Update icon tab at lower right
  3. Tap on Purchased button in the upper section the screen
  4. Scroll to find Clever Commute
    You will see the version listed right below the name/description of the app

Android

  1. Go to Settings
  2. Tap Applications
  3. Tap Application Manager
  4. Scroll to find Clever Commute …and click on it
    You will see the version number at the top of the screen

 

 

Release Notes – 2.1.7

August 2nd, 2016  |  Published in App


    Departureboard

    • Fix – switching between carriers
    • Fix – formatting for small screens
    • New Feature – added click-through
    • Add auto-refresh (based on page_refresh_interval)

    Other

    • Improved map rendering from Origin station

    Infrastructure

    • Improve error handling when web/API fails to return data
    • Back-end changes for data quality for UGC

If you are reading this…

July 31st, 2016  |  Published in examples

…then you are one of us who are making the to/from to NYC when many others are on vacation ūüôĀ

But we have good news!

Now that version 2.0 of the FREE Clever Commute app hit BOTH the Android and Apple app stores, we are adding features like crazy!
We’re up to version 2.1.5 (are YOU?)…and one cool thing for you to know about is the real-time departureboard.

We have gone way beyond crowdsourced alerts and we now take data directly from LIRR, Metro North and NJ Transit and put it right in the app…for FREE.

NJT riders get an added bonus: It’s personalized so that it only shows you trains you care about…and automatically shows you “AM” vs. “PM” views of he data!

Please check it out by clicking on the main menu in the app (the so-called “hamburger” at the top left of the screen).

(For now, we’re being quiet about all the neat new premium features in the app. More on that soon).

In the meantime, please use the app to share and browse info…and definitely let us know if you have any questions, comments or feedback (feedback at clevercommute daht com)

Thanks!

–Conductor Josh

Release Notes for Vesion 2.1

July 15th, 2016  |  Published in admin

  • Fixed notification badge (desktop icon)¬†for iOS
  • Fixed¬†“Departureboard” Name when changing from one provider to another
  • Fixed Google Maps error
  • New feature – Tweets are now hashtagged with transit provider name
  • Improved admin tools for moderating inappropriate content
  • Improved RSS feeds for business partners
  • Other fixes/enhancements to support admin / monitoring

Support students and participate in a commuter survey

June 17th, 2016  |  Published in announcements

A group of MBA students at the University of Connecticut are developing a
marketing plan for Metro-North Railroad as part of a class project, and are seeking input from Metro-North commuters.
Please take a few minutes to complete the survey by clicking the link below.
Your input is greatly appreciated. 

https://uconn.co1.qualtrics.com/jfe/form/SV_b2U7vEvuC2zCqZ7

  • Clever Commute shares this as a courtesy…for the commuting community.
  • The survey is for academic purposes only.
  • This initiative and Clever Commute are not affiliated with Metro North or any transit provider

Beta news (Android is Open….iOS is Ready)

June 6th, 2016  |  Published in App, beta

Short and sweet: the beta test of the new app is now open to YOU

The beta app you see will effectively be the new¬†production version very soon…so all the more reason to get on board now. We think you will LOVE it.

Android – Get started by following this link (Google will then deploy it to your device)
https://play.google.com/apps/testing/com.clevercommute.CleverCommute

iPhone / iPad  РIf you are in our beta program, you will be notified via TestFlight

 

 

 

 

Troubleshooting Google Play Payment Issues

June 5th, 2016  |  Published in examples

We love our premium users…and we never want to see you leave. ¬†But as you may know, we rely on Google to collect the funds from you.

If they try to charge the card they have on file, and it fails, you will get a letter such as the Payment Declined one below. If the issue is not resolved in a timely manner, then Google (not Clever Commute) will cancel the subscription and send you the Subscription Cancelled letter.

Why does this situation happen?

  • The credit card that you use to fund your Clever Commute Premium service (at Google Play) is not longer valid (e.g., reported as¬†lost, stolen or was otherwise deactivated)
  • Google, for whatever reason, determined that the order
    • was high risk (their term…not ours)
    • did not comply with one of their policies
If this happens, please follow Google’s instructions in that letter in order to get back on-board.
If you still need help, you can call Google at 855-492-5538.  

 

As a reference, here are examples of the e-mails that Google sends (click on image to enlarge)

Payment Declined Subscription Cancelled
GoogleLetterPaymentDeclined GoogleLetterSubscriptionCancelled

The Clever Commute Track Predictor

May 31st, 2016  |  Published in examples, Feature


Clever Commute Premium has dozens of amazing features.
This page explains one or more of them...


Here is a graphical walkthough of our amazing track predictor. No other app or service provides this feature.

Screen Shot
(Click to expand)

Explanation

CleverCommuteDepartureboardBefore It starts with your custom departureboard.

It’s 6:10 and the 6:18 is not announced yet.

Click on the History icon to see the prediction
and the and supporting stats…

CleverCommute6355Prediction

Your Track Prediction

This train…

  • is usually announced 7¬†minutes in advance
  • has been on 4 different tracks…
    in the previous 8 days (see next picture)

Our algorithm puts you in control

  • Identifies the higher-likelihood track
  • Eliminates/Disqualifies some other tracks¬†

Therefore: 

  • There is a 50% chance this train will be on Track 3 …and knowing that puts you way ahead of the game
    -However-
  • There is also a 25% chance this train will be on Track 4

And that works in your favor:
Track 3 and Track 4 share one platform.
Position yourself there to have a 75% chance of beating the cattle call!

It’s that simple. However, feel free to read on…

CleverCommute6355Summary Do you like data? We do! 

  • We give you a summary of tracks previously used by¬†this train
    • Pie chart
    • Table
  • You can set it to show more or less data.
    (5, 10, 30 or even 60 days)

 

We also show you the details…

CleverCommute6355Details Here is the day-by-day track history.

Hmmm….based on those numbers…
what would YOU predict?Don’t worry! Our servers and algorithms¬†keep on crunching the numbers
…right up until the official¬†track announcement is ¬†made!
CleverCommuteDepartureboardAfter

They announced your train…track 4…
and you beat the crowds

 

Have a seat, my friend.

 

You deserve it!

Your Commute

May 30th, 2016  |  Published in Feature

In version 2.0, we overhauled what used to be the Profile page...and broke it into new components. This post explains one of them: 

 My Commute

Just the facts, m’am

You¬†want to know what is¬†happening on your line…and this feature is where you tell us about your commute.

(The Profile feature tells others about you…and the Comms and Config settings describe your app preferences)