People helping people as they get from here to there

Getaway Day Advice – July 4th Weekend 2017

June 24th, 2017  |  Published in announcements

As a service to commuters, we provide this getaway advice for those who are exiting NYC (via public transit) for the July 4 holiday. Read on for: 

  1. A look back at 2016: “What happened on the Friday evening before July 4th Weekend last year?
  2. Clever Commute’s “FIVE T’s” – the key to a stress-free commute on get-away day.

(1) What happened on the Friday before July 4 last year?

Commuter Trains Summary 

  • NY Penn Station riders reported crowds as early as 1:15 PM
  • Grand Central reported crowds in the 2:00 hour 
  • Passenger volume remained high in the 3:00 and 4:00 hours (crowds in the station, long ticket lines)
  • Between 4:00 and 5:00 PM, riders generally reported fairly normal conditions 

Bus riders at Port Authority also had a tough afternoon.
Accidents in the 4:00, 5:00 and 6:00 hours each delayed NJ-bound commuters

——

(2) Here are Clever Commute’s “FIVE T’s” – the key to a stress-free commute on get-away day:

1. Tickets – tickets..TicketsTICKETSGet them early!
If you or your traveling companion will need a ticket, get it BEFORE Friday afternoon.
Lines are loooooong on get-away days.
💡 LIRR, Metro NorthNJ Transit and NY Waterway all have ticket apps!  

2. Timing is crucial
For those who use NY Penn, we expect this year’s commute to be worse than last. Use the re-cap above as a guide…but add some padding to be safe. 

3. Timetables and Schedule changes 
LIRR, Metro North and NJ Transit will provide (extra) getaway day service…but all 3 have date-specific trip planners on thier sites.

4. Terminal – Choose wisely
If it is at all within your control, avoid NY Penn Station.
We include that guidance with every “getaway” briefing we do. But due to the ongoing Amtrak work, it’s especially true now. 

  • NJT riders: consider Hoboken and/or Newark Penn
  • LIRR riders:  consider Atlantic Terminal or Hunterspoint Avenue

5. Other Tips: 

  • Dress in layers – the terminal or the trains can be warm
  • Bring water/snacks – save time…save money. Plan ahead.
  • “Baggage strategy” matters – There is going to be lots of luggage around on Friday.
    Pick/Pack your bag early and lightly! 
  • Make your plan now…Do NOT wait until Friday morning to start thinking about this.

Have a great holiday!

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What’s new in Clever Commute version 2.4.4

May 22nd, 2017  |  Published in examples

Improvements

New Features

  • Allow users to share metrics about their train
  • New “Resources” Menu (Schedules, Transit Police, Customer Service, Best Practices, KOTW, Clever Blog)
  • Use emoji for alert categories (on pick list and Recent Alerts)
  • Add (1) station and (2) scheduled-arrival-at-station-time to Recent Alerts
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We say “no” to duplicate messages

May 14th, 2017  |  Published in examples

[Coming in version 2.4.1]

We all want good commuter data…and we love it when the commuters pitch in and share it.

However, nobody wants to notified multiple times about the same issue.

When people press the Send button, our algorithm does a real-time check to see if the message appears to be a dupe.  If our technology determines a likelihood, the user sees this:

 

 

The sender has 3 choices 

  1. Send the message “as is”
  2. Edit the message
    (and then send it)
  3. Cancel the message

 

 

 

 

 

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Healthy use of this service during times like these

May 10th, 2017  |  Published in admin

It’s been a big growth spurt for us…and a lot of message volume. We want to keep this community as helpful as possible…so here are the headlines

      1. Even though there are expected daily delays, if you have info which helps…then by all means share it. But please remember our best practices.
        Be helpful and pretend that you are sharing info for a real traffic report
        If you want to be funny/sarcastic/snarky, then do that via our Vent feature
      2. In the morning: Do not always post what time your train arrived at the terminal
      3. In the evening:
        Do not always post what time your train departed the terminal
        Do not share (or ask for) track number information

      4. For 2 and 3, there are so many trains that it just gets too noisy (see FYI below)

      5. Where applicable, use the existing feature to identify what train you are on
      6. vote…Vote…VOTE.
        Use the ThumbsUp/ThumbsDown feature in Recent Alerts to designate what is helpful
        Do not upvote things just because you think they are funny.
        View the voting results on our Leaderboard
        NOTE: We DO follow-up with the best and worst senders. Therefore voting is your top tool to ensure we can recognize the good…and “coach” the bad.

      FYI: We are working on several enhancements to help the service adjust to what is happening.
      For example, we will improve the way we identify and suppress duplicate messages (hence #4 above).

      Not to be sales-y…but if you want track number info, our Premium service does everything you want…and probably things you never thought of. We predict your track, e-mail/text/push you the track number, show you track number history, and even show you track number after it was removed from the departure board.
      It’s incredibly powerful and does so much more than simply give you track number info (see all features).
      Why not start your 30-day free trial of Premium by selecting Premium in the app?

       

       

Premium User – you are in control

May 5th, 2017  |  Published in examples


Clever Commute Premium has dozens of amazing features.
This page explains one or more of them...


We’re doing our best to keep the data volumes manageable…and will be enhancing our duplicate-checker soon.
A future version of the app will allow you to limit your alerts by
  • message category
  • duration of the underlying issue

 

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Granular control over your alerts, texts, pushes, e-mails

May 5th, 2017  |  Published in announcements


Clever Commute Premium has dozens of amazing features.
This page explains one or more of them...


Fine-grained ability to set your delivery preference as you like!

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Getaway Day Advice: Memorial Day 2017

May 1st, 2017  |  Published in admin

As a service to commuters, we provide this getaway advice for those who are exiting NYC (via public transit) for the Memorial Day holiday. Read on for: 

  1. A look back at 2016: “What happened on the Friday evening before Memorial Day Weekend last year?
  2. Clever Commute’s “FIVE T’s” – the key to a stress-free commute on get-away day.

(1) What happened on the Friday before Memorial Day last year?

Commuter Trains Summary 

  • As usual, train riders from Grand Central had an easier “go” of things versus NY Penn Station riders
  • NY Penn Station riders reported crowds as early as 1:30 PM
  • Peak exodus from NYC was in the 2-3:30 PM window (crowds in the station, long ticket lines)
  • People definitely left NYC early…and by 6:00 PM, they generally reported fairly normal conditions 

——

(2) Clever Commute’s “FIVE T’s” – the key to a stress-free commute on get-away day:

1. Tickets – tickets..TicketsTICKETSGet them early!
If you or your traveling companion will need a ticket, get it BEFORE Friday afternoon.
Lines are loooooong on get-away days.
💡 LIRR, Metro NorthNJ Transit and NY Waterway all have ticket apps!  

2. Timing is crucial
For those who use NY Penn, we expect this year’s commute to be worse than last. Use the re-cap above as a guide…but add some padding to be safe. 

3. Timetables and Schedule changes 
LIRR, Metro North and NJ Transit will provide (extra) getaway day service.
(We’ll link to it once MTA posts theirs) 

4. Terminal – Choose wisely
If it is at all within your control, avoid NY Penn Station.
We include that guidance with every “getaway” briefing we do. But due to the ongoing Amtrak work, it’s especially true now. 

  • NJT riders: consider Hoboken and/or Newark Penn
  • LIRR riders:  consider Atlantic Terminal or Hunterspoint Avenue

5. Other Tips: 

  • Dress in layers – the terminal or the trains can be warm
  • Bring water/snacks – save time…save money. Plan ahead.
  • “Baggage strategy” matters – There is going to be lots of luggage around on Friday.
    Pick/Pack your bag early and lightly! 
  • Make your plan now…Do NOT wait until Friday morning to start thinking about this.

Have a great holiday!

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What’s new in 2.4.0

April 29th, 2017  |  Published in admin, announcements, Release Notes

Send an Alert has been overhauled

  • It is now Participate
  • Wizard-like interface showing what is required
  • Re-ordered the choices for The Issue

Enhanced the processing when sending alerts

  • Faster and more-reliable
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Premium for free

April 22nd, 2017  |  Published in admin

GREAT NEWS!

At this time, we have configured the Clever Commute app so that all users have free access all Premium features.

Q: What is Premium?
A: You may know Clever Commute as a free app…and it is. However, there are also dozens of amazing features which we provide to those who subscribe to Clever Commute Premium

Q: What are the features?
A: It’s a long list. See it here.

Q: Do I need to do anything to see the changes right now?
A: No…but Yes! These benefits have been turned on for you
– See 12 hours of history in Recent Alerts (instead of 2)
Recent Alerts is easier to read (enhanced color coding and formatting)
Faster refresh (Recent Alerts will automatically refresh twice as often)
See alerts on your Primary, Secondary and Tertiary routes

You can set/see more fetures via Settings => Comms and Config
(and also just by clicking on options throughout the app)

Q: How long will this freebie last?
A: We sent you an e-mail with those details

Q: Can I retain these Premium features after the free period ends?
A: Yes – In the app, you can subscribe via the Premium option.
The purchase and the payment is handled via your app store

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03-Apr 2017 NJT NYP derailment (info and workarounds)

April 3rd, 2017  |  Published in admin, alternatives

UPDATED after the 4-April PM commute (see NEW below)

NEW: NJT Press release re: extra trains and new ferry service

It’s going to be tough sledding for a while…

The best sources of official info are

  1. www.njtransit.com –  The actual URL for the details may change. So just go there and look for the big message front-and-center on that page.
  2. NJ Transit’s Twiter feed – https://twitter.com/njtransit.
    You do NOT need a Twitter account to go to that site on any browser.
The schedule details vary by line. Read the NJT site to see what will be available to you. 

One constant: Cross honoring remains in effect with NJ TRANSIT bus, private carrier bus, NY Waterway ferry, and PATH at Newark, Hoboken and 33rd Street.

NEW: A list of ways to travel between Manhattan and Hoboken

NEW: A link to the NJT App

Also: Previous Clever Commute contingency blog posts (note: some may be out of date)

The other, best source? Clever Commute!  

  1. In case you are not yet onboard, then please get our free app
  2. Please invite your coworkers to get our free app (http://clevercommute.com/app/).
  3. (also cover LIRR and Metro North)
    We’re onboarding lots of new users today…all are welcome!
  4. Work in the media? (or know someone who does?), please contact us so we can add you to our “media advisory” list
  5. If you have any questions about our best practices for sending alerts, please review them.
  6. We’re on Twitter
    – Follow @clevercommute for general info
    – Get your line-specific alerts as tweets (see clevercommute.com/twitter for all the follows)

To sum it up:

  • Use the official and unofficial channels to stay informed
  • Allocate extra time for your commute
  • Use our free app to share some digital breadcrumbs to help fellow passengers 🙂
  • Be thankful things were not worse 🙂

If you have any questions, please use the Contact feature of our web site. 

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