People helping people as they get from here to there

Regarding on-time performance. Let’s just say…

August 14th, 2017  |  Published in examples

A big Thank You to everyone who has been pitching in on our fledgling metrics project.

It’s generating a ton of data…and we are actively organizing and analyzing it. Click to enlarge the report below which shows summarized info for some NJT AM trains.

Oh…and that last colum?
Red values mean that the month-to-date average actual arrival time is later than the scheduled arrival time.

Let’s just say that NJT’s claims of on-time performance are subject to some interpretation.

Thanks again…and look for a proper report in the Fall.
The folks who were consistent sharers will indeed get a copy.

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Dog Days Example

August 7th, 2017  |  Published in examples

Here is a fairly typical example of how Clever Commute provides information that is faster and better than the actual transit providers.

This is a picture of the Recent Alerts feed in the app.

The train in question is the 6:29 PM train from Hoboken on 7-Aug 2017
(click image to enlarge)

TOP: From Clever Commute’s feed of actual NJT alerts.
(yes, we offer these in the app,
for free, during Summer Of Hell. Other times.
Other times, it’s Premium feature)Note:
Timestamp is 6:51 PM
NJT says the train is up to 10 min late

BOTTOM: A commuter, already shared the news.

Note:
Timestamp is At 6:41 PM
user Bcretella shared the news that it was “T+12”
…and we were still in the station.

(I say “we” because I was on that train…
and I was pleased to see Clever Commuters pitching in!)

News re: Your daily Commuter Forecast

July 18th, 2017  |  Published in announcements

Your daily Commuter Forecast is one of our favorite features…and we’re going to make it even better.

Summer of Hell has been a time of tremendous growth for us…and it has exposed a few opportunities to enhance and fix things.

For now, we are not automatically sending it to you. However, you can always run it via the main menu of the app.

We are always working to improve the service we provide. We recently implemented over 2,000 enhancements and fixes…and have published 18 new versions in the last year alone!

(We know that some users are experiencing issues with this feature…and resolving that is a top priority)

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Some NJT Metrics on Day 1 of Summer of Hell

July 10th, 2017  |  Published in examples

Clever Commute is much more than a place to share Twitter-style messages.

This page shows examples of how we use technology to harvest actual train arrival and departure information.

Learn more at this link: clevercommute.com/metrics 

There are two tables below for the “Day 1” commute on NJ Transit

  1. Morning (to NYC / Hoboken)
  2. Evening (from NYC / Hoboken)
NOTE: This is actual data from today…published as a service to the commuting community.
The process of collecting and rendering this data is new.
The depth and breadth of the content will improve…as will the approach to presenting it

Here is the morning view. Scroll down to see the evening view 

LineTrainScheduled ArrivalReported ArrivalPlus or Minus
Gladstone Branch4148:42 AM8:46:13 AM+ 4 m 13 s
Main/Bergen County Line11527:40 AM7:45:56 AM+ 5 m 56 s
Main/Bergen County Line11548:14 AM8:15:57 AM+ 1 m 57 s
Main/Bergen County Line12027:23 AM7:30:41 AM+ 7 m 41 s
Northeast Corridor31248:18 AM8:17:52 AM- 0 m 8 s
Northeast Corridor31268:36 AM8:30:15 AM- 5 m 45 s
North Jersey Coast Line32228:24 AM8:26:17 AM+ 2 m 17 s
North Jersey Coast Line33127:14 AM7:18:51 AM+ 4 m 51 s
Northeast Corridor37108:22 AM8:22:30 AM+ 0 m 30 s
Northeast Corridor37189:44 AM9:38:38 AM- 5 m 22 s
Northeast Corridor39329:40 AM9:42:40 AM+ 2 m 40 s
Montclair-Boonton Line62046:46 AM6:46:58 AM+ 0 m 58 s
Montclair-Boonton Line62067:40 AM7:42:02 AM+ 2 m 02 s
Montclair-Boonton Line62148:59 AM8:59:13 AM+ 0 m 13 s
Montclair-Boonton Line62169:50 AM9:54:50 AM+ 4 m 50 s
Morris & Essex Line66107:10 AM7:13:41 AM+ 3 m 41 s

Here is the evening view.

LineTrainScheduled DepartureReported DeparturePlus or Minus
Main/Bergen County Line11736:36 PM6:37:36 PM+ 1 m 36 s
North Jersey Coast Line32695:34 PM5:36:13 PM+ 2 m 13 s
Northeast Corridor39555:43 PM5:46:37 PM+ 3 m 37 s
Northeast Corridor39637:03 PM7:15:08 PM+ 12 m 08 s
Montclair-Boonton Line62634:52 PM4:51:34 PM- 0 m 26 s
Montclair-Boonton Line62796:10 PM6:12:02 PM+ 2 m 02 s

 

 

 

What’s new in version 2.4.5

July 4th, 2017  |  Published in examples

Enhancements

  • Click-through on a message to see Hashtag, Speed and Station
  • Metrics: Published list of NJT NYP trains to consider avoiding
  • Metrics: New functionality to capture and report on train on-time performance
  • New routes: ParkNRides for NJT
  • New routes: LIRR Buses for SummerOfHell

Bug Fixes and Technical Updates

  • LIRR MyTrains now shows proper list of pre-5:00 PM trains
  • Upgraded processing for datafeeds such as PABT
  • Refined Google Analytics implementation
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Getaway Day Advice – July 4th Weekend 2017

June 24th, 2017  |  Published in announcements

As a service to commuters, we provide this getaway advice for those who are exiting NYC (via public transit) for the July 4 holiday. Read on for: 

  1. A look back at 2016: “What happened on the Friday evening before July 4th Weekend last year?
  2. Clever Commute’s “FIVE T’s” – the key to a stress-free commute on get-away day.

(1) What happened on the Friday before July 4 last year?

Commuter Trains Summary 

  • NY Penn Station riders reported crowds as early as 1:15 PM
  • Grand Central reported crowds in the 2:00 hour 
  • Passenger volume remained high in the 3:00 and 4:00 hours (crowds in the station, long ticket lines)
  • Between 4:00 and 5:00 PM, riders generally reported fairly normal conditions 

Bus riders at Port Authority also had a tough afternoon.
Accidents in the 4:00, 5:00 and 6:00 hours each delayed NJ-bound commuters

——

(2) Here are Clever Commute’s “FIVE T’s” – the key to a stress-free commute on get-away day:

1. Tickets – tickets..TicketsTICKETSGet them early!
If you or your traveling companion will need a ticket, get it BEFORE Friday afternoon.
Lines are loooooong on get-away days.
💡 LIRR, Metro NorthNJ Transit and NY Waterway all have ticket apps!  

2. Timing is crucial
For those who use NY Penn, we expect this year’s commute to be worse than last. Use the re-cap above as a guide…but add some padding to be safe. 

3. Timetables and Schedule changes 
LIRR, Metro North and NJ Transit will provide (extra) getaway day service…but all 3 have date-specific trip planners on thier sites.

4. Terminal – Choose wisely
If it is at all within your control, avoid NY Penn Station.
We include that guidance with every “getaway” briefing we do. But due to the ongoing Amtrak work, it’s especially true now. 

  • NJT riders: consider Hoboken and/or Newark Penn
  • LIRR riders:  consider Atlantic Terminal or Hunterspoint Avenue

5. Other Tips: 

  • Dress in layers – the terminal or the trains can be warm
  • Bring water/snacks – save time…save money. Plan ahead.
  • “Baggage strategy” matters – There is going to be lots of luggage around on Friday.
    Pick/Pack your bag early and lightly! 
  • Make your plan now…Do NOT wait until Friday morning to start thinking about this.

Have a great holiday!

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What’s new in Clever Commute version 2.4.4

May 22nd, 2017  |  Published in examples

Improvements

New Features

  • Allow users to share metrics about their train
  • New “Resources” Menu (Schedules, Transit Police, Customer Service, Best Practices, KOTW, Clever Blog)
  • Use emoji for alert categories (on pick list and Recent Alerts)
  • Add (1) station and (2) scheduled-arrival-at-station-time to Recent Alerts
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We say “no” to duplicate messages

May 14th, 2017  |  Published in examples

[Coming in version 2.4.1]

We all want good commuter data…and we love it when the commuters pitch in and share it.

However, nobody wants to notified multiple times about the same issue.

When people press the Send button, our algorithm does a real-time check to see if the message appears to be a dupe.  If our technology determines a likelihood, the user sees this:

 

 

The sender has 3 choices 

  1. Send the message “as is”
  2. Edit the message
    (and then send it)
  3. Cancel the message

 

 

 

 

 

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Healthy use of this service during times like these

May 10th, 2017  |  Published in admin

It’s been a big growth spurt for us…and a lot of message volume. We want to keep this community as helpful as possible…so here are the headlines

      1. Even though there are expected daily delays, if you have info which helps…then by all means share it. But please remember our best practices.
        Be helpful and pretend that you are sharing info for a real traffic report
        If you want to be funny/sarcastic/snarky, then do that via our Vent feature
      2. In the morning: Do not always post what time your train arrived at the terminal
      3. In the evening:
        Do not always post what time your train departed the terminal
        Do not share (or ask for) track number information

      4. For 2 and 3, there are so many trains that it just gets too noisy (see FYI below)

      5. Where applicable, use the existing feature to identify what train you are on
      6. vote…Vote…VOTE.
        Use the ThumbsUp/ThumbsDown feature in Recent Alerts to designate what is helpful
        Do not upvote things just because you think they are funny.
        View the voting results on our Leaderboard
        NOTE: We DO follow-up with the best and worst senders. Therefore voting is your top tool to ensure we can recognize the good…and “coach” the bad.

      FYI: We are working on several enhancements to help the service adjust to what is happening.
      For example, we will improve the way we identify and suppress duplicate messages (hence #4 above).

      Not to be sales-y…but if you want track number info, our Premium service does everything you want…and probably things you never thought of. We predict your track, e-mail/text/push you the track number, show you track number history, and even show you track number after it was removed from the departure board.
      It’s incredibly powerful and does so much more than simply give you track number info (see all features).
      Why not start your 30-day free trial of Premium by selecting Premium in the app?

       

       

Premium User – you are in control

May 5th, 2017  |  Published in examples


Clever Commute Premium has dozens of amazing features.
This page explains one or more of them...


We’re doing our best to keep the data volumes manageable…and will be enhancing our duplicate-checker soon.
A future version of the app will allow you to limit your alerts by
  • message category
  • duration of the underlying issue

 

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