People helping people as they get from here to there

What’s new in Version 2.3.7

February 21st, 2017  |  Published in examples

Improved End-user Experience

  • Added contextual train details to Recent Alerts
  • Added train details to push notifications
  • Removed train details from click-through
  • Improved CSS / look-and-feel for Recent Alerts
  • Added App Help menu option

New Premium Features

  • Holiday reminders / Advice
  • Added train details to Premium e-mails
  • Improved rendering of train location and origin when viewing on a map

Bug Fixes

  • Reset iOS badge when the alert expires
  • Train picklist on certain devices
  • Fixed link to FAQ
  • Nickname length error message (and confusion with zip code)
  • Added “None Selected” option for “Your Train”
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All riders benefit from all sharers

February 12th, 2017  |  Published in examples

Some alerts are only of interest to riders on the route where it happens. Other alerts are of broader interest. Clever Commute supports this need two ways

  1. Some users (including the Admin [Conductor Josh]) have the ability to direct an alert to a wider audience. These are the so-called Rail Warriors.
  2. Clever Commmute technolgy uses artificial intelligence and machine learning to automatically determine if a message is of broader interest.

In either situation, these cross-shared posts are labeled in 2 ways (see picture below)

  • The broadcast icon to the left of the route name
  • The word Source followed by the color-coded name of the route on which it originated
 

This alert was generated by a user who has
Montclair-Boonton Line as their Primary route.

 

 

This alert was generated by a user who has
Gladstone-Morristown Line as thier Primary route

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Snowstorm: Feb 9, 2017

February 8th, 2017  |  Published in announcements

  • Good luck today!
  • Please be safe!
  • …and remember to share info with fellow commuters via our free app!
Carrier Headlines Official info
NJ Transit
  • Expects to operate regular service on its bus, rail, light rail and Access Link services
  • Cross honoring on bus, rail and light rail starting at 4:00 AM Thursday
Detailed Customer Notice
LIRR Due to reduced track capacity at Jamaica resulting from Wednesday’s derailment of a non-passenger train, the LIRR cancels nine trains Thursday morning on six branches.

Click link at right to see LIRR Storm Monitoring and Response to see what customers can expect during different types of storms

Guide to Winter Weather Travel on the Long Island Rail Road
Metro North Rail Road Click link at right to see Service options they may enact during a storm Guide to Winter Weather Travel on Metro North Rail Road
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What’s new in Clever Commute Version 2.3.6

February 5th, 2017  |  Published in announcements

Improvements

  • Recent Alerts
    • Show relevant data when no there are no immediate user-generated issues reported
    • Added Fonts/Colors/Keywords
    • Streamlined processing of mails / messages from Port Authority
  • Train location map is more descriptive
  • Clarified / Updated iOS App store listing

Back-end Fixes and Infrastructure Work

  • Optimized real-time checks for best practices
  • Improved formatting of train-specific messages track texts
  • Automated approach to managing stale app versions used by commuters
  • Fixes/Enhancements to Your Train on Send an Alert page
  • Decommissions of unused / legacy logic
  • Optimized use of interstitial ads
  • Finalized fixes to Push notifications (iOS Certificates and vendor APIs)
  • New SSL certificate

 

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Thoughts on Track Predictions (and our Track Predictor)

January 31st, 2017  |  Published in announcements


Clever Commute Premium has dozens of amazing features.
This page explains one or more of them...


Play it safe! Please do not descend to track level until your train has been announced.

 

In case you have not yet seen the visual walk-through of how it works, please visit this page.

We do not gaurantee that we will predict your track with 100% acccuracy. But we do our best to de-stress your evening. Our algorithms leverage our historical databases and real-time feeds from the transit providers.
As a result, we:

  • Limit the potential number of in-scope tracks to a reasonable number of choices
  • Eliminate tracks which will not be used for a given train
    (our eliminate processing is based on recent actual usage…so when a track is removed as a choice in the app, you have high confidence of where the train will not be)

Tip: The accuracy of the prediction improves as the official departure time nears.

In addition to our algorithms, the commuters play a part, too!

  • Form your own thesis! Use the slider to add/remove days of history to/from the forecast.
  • Look at the details and the summary to formulate your best guess
  • Press Cast Your Vote button to tell other commuters “The train is here!”

Remember: Most staircases serve two tracks…so that may improve your chances of beating the crowds.

 

 

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Easy on the eyes :)

January 30th, 2017  |  Published in announcements


Clever Commute Premium has dozens of amazing features.
This page explains one or more of them...


 

The Picture 

(click to enlarge)

Need to Know

 

Here is how the Recent Alerts feed looks Before…

(By the way: Yes!
Premium users can get multiple routes in thier feed.
Ref: “33&66” as well as “Gladstone-Morristown Lines”)

 

And here is After

As you can see, numbers, keywords and stations
(not shown in this example) are highlighted for
quick and easy reading.

FYI – Clever Commute Premium e-mails are
are formatted the same way

 

 

You can turn this feature On or Off as you like.

Go to Settings and then select Comms & Config

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In case your push notifications are not working as expected

January 24th, 2017  |  Published in announcements

When we hear from customers who are not getting their push notifications, this is what fixes it:

  1. Uninstall the app completely
  2. Install the very latest version
  3. Open the app and sign in

Note: if you’d like to do a test, then follow these steps

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Version 2.3.4

January 21st, 2017  |  Published in announcements

What’s new:

In order to ensure that Push Notifications work properly on all modern devices, we upgraded the app itself and the back-end logic which sends them.

Related posts:

 

 

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Release Notes: Version 2.3.3

January 14th, 2017  |  Published in admin, announcements

Bug Fixes

  • Duplicate broadcast messages are fixed
  • Duplicate confirmations to senders of broadcast or auto-forwarded messages are fixed
  • When using Send an Alert, users may now select their train
  • Fixes to accuracy of train selection in MyTrains

Enhancements

  • When provided in Send An Alert, train numbers are shown in Recent Alerts
  • In Recent Alerts – improved handling of special characters
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Migrating from the legacy Inside Track to the Premium app

December 3rd, 2016  |  Published in admin, premium

What’s changing?

User Experience How to Subscribe  Payments Handled By
Old  Mobile web Clever Commute Web site PayPal
New Smartphone App  In-App purchase Apple and Google

 

Since subscribers pre-pay, we arranged a migration which ensures

  • it’s not a hassle for our client
  • we tip the scale in the client’s favor

On the day you are next billed, WE do 3 things:  

  1. Refund the payment you just made
  2. Halt all future PayPal payments to us
  3. Set your Inside Track account to Expired

YOUR NEXT STEPS:  Visit the free app and use the “Premium” menu option to upgrade

Cool: Your first 30 days of the app-based premium service are free!