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Premium User – you are in control

May 5th, 2017  |  Published in examples


Clever Commute Premium has dozens of amazing features.
This page explains one or more of them...


We’re doing our best to keep the data volumes manageable…and will be enhancing our duplicate-checker soon.
A future version of the app will allow you to limit your alerts by
  • message category
  • duration of the underlying issue

 

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Granular control over your alerts, texts, pushes, e-mails

May 5th, 2017  |  Published in announcements


Clever Commute Premium has dozens of amazing features.
This page explains one or more of them...


Fine-grained ability to set your delivery preference as you like!

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Getaway Day Advice: Memorial Day 2017

May 1st, 2017  |  Published in admin

As a service to commuters, we provide this getaway advice for those who are exiting NYC (via public transit) for the Memorial Day holiday. Read on for: 

  1. A look back at 2016: “What happened on the Friday evening before Memorial Day Weekend last year?
  2. Clever Commute’s “FIVE T’s” – the key to a stress-free commute on get-away day.

(1) What happened on the Friday before Memorial Day last year?

Commuter Trains Summary 

  • As usual, train riders from Grand Central had an easier “go” of things versus NY Penn Station riders
  • NY Penn Station riders reported crowds as early as 1:30 PM
  • Peak exodus from NYC was in the 2-3:30 PM window (crowds in the station, long ticket lines)
  • People definitely left NYC early…and by 6:00 PM, they generally reported fairly normal conditions 

——

(2) Clever Commute’s “FIVE T’s” – the key to a stress-free commute on get-away day:

1. Tickets – tickets..TicketsTICKETSGet them early!
If you or your traveling companion will need a ticket, get it BEFORE Friday afternoon.
Lines are loooooong on get-away days.
💡 LIRR, Metro NorthNJ Transit and NY Waterway all have ticket apps!  

2. Timing is crucial
For those who use NY Penn, we expect this year’s commute to be worse than last. Use the re-cap above as a guide…but add some padding to be safe. 

3. Timetables and Schedule changes 
LIRR, Metro North and NJ Transit will provide (extra) getaway day service.
(We’ll link to it once MTA posts theirs) 

4. Terminal – Choose wisely
If it is at all within your control, avoid NY Penn Station.
We include that guidance with every “getaway” briefing we do. But due to the ongoing Amtrak work, it’s especially true now. 

  • NJT riders: consider Hoboken and/or Newark Penn
  • LIRR riders:  consider Atlantic Terminal or Hunterspoint Avenue

5. Other Tips: 

  • Dress in layers – the terminal or the trains can be warm
  • Bring water/snacks – save time…save money. Plan ahead.
  • “Baggage strategy” matters – There is going to be lots of luggage around on Friday.
    Pick/Pack your bag early and lightly! 
  • Make your plan now…Do NOT wait until Friday morning to start thinking about this.

Have a great holiday!

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What’s new in 2.4.0

April 29th, 2017  |  Published in admin, announcements, Release Notes

Send an Alert has been overhauled

  • It is now Participate
  • Wizard-like interface showing what is required
  • Re-ordered the choices for The Issue

Enhanced the processing when sending alerts

  • Faster and more-reliable
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Premium for free

April 22nd, 2017  |  Published in admin

GREAT NEWS!

At this time, we have configured the Clever Commute app so that all users have free access all Premium features.

Q: What is Premium?
A: You may know Clever Commute as a free app…and it is. However, there are also dozens of amazing features which we provide to those who subscribe to Clever Commute Premium

Q: What are the features?
A: It’s a long list. See it here.

Q: Do I need to do anything to see the changes right now?
A: Just exit and re-enter the free app to experience eveything we have unlocked for you.
– See more hours of history in Recent Alerts (instead of the “2” that free users get)
Recent Alerts is easier to read (enhanced color coding and formatting)
Faster refresh (Recent Alerts will automatically refresh more often)
See alerts on your Primary, Secondary and Tertiary routes

You can set/see more fetures via Settings => Comms and Config
(and also just by clicking on options throughout the app)

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03-Apr 2017 NJT NYP derailment (info and workarounds)

April 3rd, 2017  |  Published in admin, alternatives

UPDATED after the 4-April PM commute (see NEW below)

NEW: NJT Press release re: extra trains and new ferry service

It’s going to be tough sledding for a while…

The best sources of official info are

  1. www.njtransit.com –  The actual URL for the details may change. So just go there and look for the big message front-and-center on that page.
  2. NJ Transit’s Twiter feed – https://twitter.com/njtransit.
    You do NOT need a Twitter account to go to that site on any browser.
The schedule details vary by line. Read the NJT site to see what will be available to you. 

One constant: Cross honoring remains in effect with NJ TRANSIT bus, private carrier bus, NY Waterway ferry, and PATH at Newark, Hoboken and 33rd Street.

NEW: A list of ways to travel between Manhattan and Hoboken

NEW: A link to the NJT App

Also: Previous Clever Commute contingency blog posts (note: some may be out of date)

The other, best source? Clever Commute!  

  1. In case you are not yet onboard, then please get our free app
  2. Please invite your coworkers to get our free app (http://clevercommute.com/app/).
  3. (also cover LIRR and Metro North)
    We’re onboarding lots of new users today…all are welcome!
  4. Work in the media? (or know someone who does?), please contact us so we can add you to our “media advisory” list
  5. If you have any questions about our best practices for sending alerts, please review them.
  6. We’re on Twitter
    – Follow @clevercommute for general info
    – Get your line-specific alerts as tweets (see clevercommute.com/twitter for all the follows)

To sum it up:

  • Use the official and unofficial channels to stay informed
  • Allocate extra time for your commute
  • Use our free app to share some digital breadcrumbs to help fellow passengers 🙂
  • Be thankful things were not worse 🙂

If you have any questions, please use the Contact feature of our web site. 

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What’s new in version 2.3.9

March 25th, 2017  |  Published in admin

Highlights:

  • The real-time LIRR feed is resolved
    • LIRR Departureboard is back
      • New feature: AM/PM views (automtic or manual)
      • New feature: “show departed trains”
    • Premium users can receive track predictions and track alerts
  • Several fixes/refinements to the logic which allows use to identify the train for a given alert
  • Other enhancements for stability and security
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Derailment at NY Penn

March 24th, 2017  |  Published in admin

First of all, a big THANK YOU to the Clever Commuters who broke the story this morning (news account). Fortunately, we are not hearing of any injuries at this time. 

Here’s what you need to know for tonight’s commute:

One of the best sources of official info is NJT’s Twitter feed – https://twitter.com/njtransit
You do NOT need a Twitter account to go to that site on any browser.
UPDATED 3:30 PM Here is info from that feed (this is all subject to change)

  • NJT has published this PM schedule from NYP
  • MTD will continue to operate in/out of Hoboken
  • HOB services will also be impacted due to the additional trains in the terminal
  • Cross honoring is in effect system-wide with NJT bus, private carriers, NY Waterway and with PATH at NPS, HOB, and 33rd Street in NY

Other tips for you 

  1. Please follow us on Twitter (@clevercommute)
  2. You can get your alerts via tweet
    (see clevercommute.com/twitter for all the follows)
  3. Stop by our Facebook (facebook.com/clevercommute) page to see and comment on pictures from the incident
  4. Please invite your coworkers to get our free app (http://clevercommute.com/app/).
    (also cover LIRR and Metro North)
    We’re onboarding lots of new users today…all are welcome!
  5. If you work in the media (or know someone who does), please reply so we can add you to our “media advisory” list
  6. If you have any questions about our best practices for sending alerts, please review them.

To sum it up:

  • Use the official and unofficial channels to stay informed
  • Allocate extra time for your commute tonight
  • Use our free app to share some digital breadcrumbs to help fellow passengers 🙂
  • Be thankful things were not worse 🙂

If you have any questions, please use the Contact feature of our web site. 

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Advocacy for Commuters

March 15th, 2017  |  Published in announcements

We built the Clever Commute service and app because we knew that we could apply technology and community to improve the commute.

If you are interested in broader advocacy on behalf of the riders, then please check out these organizations.

While we do enjoy working relationshsips with most of these organizations, Clever Commute is not affilaited with any of them (Nor are we affilaited with any of the transit providers.)

New Jersey LIRR Metro North
Rebuild Penn Station
TransitCenter

Tri-State Transporation Campaign

Save US Transit

 

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How to Send an Alert

March 5th, 2017  |  Published in announcements

This is a write up of how to use one of the many features of the Clever Commute service. See also:


 

 User-generated content is a very important part of Clever Commute. Here is information on how to send an alert.

Please start by familiarizing yourself with our best practices and how Clever is different from Twitter

Every member of the Clever Commute community who is in good standing is permitted and encouraged to share info with their fellow passengers. Start by opening the app, and selecting Send An Alert from the main menu.

  1. The Issue – Pick the most-suitable category for your alert. Most categories are straight-forward, but there are a few exceptions (Check-in/Share location, I just want to vent, Lost and Found, Test Message).
  2. The Impact – If this Alert will cause a delay (to this train/bus…or to the overall system, then estimate the duration).

    You are encouraged to populate 1 and 2. If you use the Let Clever Decide option… then our algorithm will populate these fields based on the values provided on this alert.

     

  3. Your Train – Identify the train affected. Based on your My Commute settings (Origin, Destination, Primary route), and the time of day, the app queries official schedule data provided by NJT, LIRR and MNR to show you a list of relevant choices (more info).
    That information is then shown as part of the published alert.
    (Skip this field if you are on a bus.)
  4. Comment/Description – Add a short note (up to 140 characters).
    Note: If you populated 1, 2, and 3, then you really don’t need to say much in this field (but you do need to say a few words).
    Remember: the message is geo-tagged and timestamped, so you don’t need to add the where or the when
  5. Audience – The vast majority of users will simply accept the default. Elevated users (AKA Rail Warriors) use this option to pick the most-suitable audience.
  6. Hashtag – This feature is in beta. Feel free to add a value if you like.


Overall:
 We encourage you to use the pick-from-list approach for the the fields above. Also, #4 (the Comment/Description field) is really only there to enhance the rest of the aleert.
Please do not use that field to ask questions, or to be funny, snarky, etc, as this will cause your message to be held for review…resulting in a delay in getting the message to your fellow commuters.

Thank you for taking the time to read this and to pitch in. Maybe you’ll even show up on the Clever Commute Leaderboard!

 

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