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Correcting Payment Problems for non-PayPal users

December 5th, 2014  |  Published in admin, documentation, Inside Track, payment

If you are reading this post, then it’s likely that you signed up for Clever Commute using a credit card (and you do not have a PayPal account)
(see http://www.clevercommute.com/payments for more info)

Clever Commute uses PayPal to process all transactions (even if you do not have a PayPal account). In these situations, PayPal internally creates a Guest account to process your subscription. It all works well…unless there is a problem with your credit card (e.g., lost/stolen or expired).

When that happens, PayPal does not have a mechanism for you to update your credit card details. The good news is that by simply following the Clever Commute sign-up instructions, you can let PayPal know what card they should use going forward. When you use Clever Commute, we (and PayPal) will prompt you to pay for your subscription…and your new payment information will be linked to your existing Clever Commute account.

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