People helping people as they get from here to there

Customer Service for Clever Commuters

May 16th, 2011  |  Published in admin, announcements, community updates, social

Summary: Clever Commute is in the process of rolling out a new way to manage customer support. it probably comes as no surprise that we are crowdsourcing it…with help from GetSatisfaction.com

As the size of our community approaches the 20,000 commuter mark, it’s time to think about new and innovative ways to thrill and retain the only true asset we have: the commuters.

Clever Commute technology is solid and the commuters are proactive and helpful. But…”stuff” comes up…and we need a scalable way to address it. For example:

  • Commuters may have question about their subscription (sign-up, change address, pausing “Clever Commute” while on vacation, etc)
  • Our business partners have questions about their data feeds
  • Sponsors may be looking for our media kit for advertisers
  • The media may want to reach us for a quote or interview

Enter: What is Get Satisfaction (2 minute YouTube video)

Didn’t watch that? Well here is what you need to know:

GetSatisfaction is a 3rd party website which tracks and manages the questions and answers from the community.Instead of writing to someone at Clever Commute…and waiting…the GetSatisfaction technology guides you to the answer.

We will update this page as move forward with the roll-out…but we did want to put this here as a placeholder.

 

 

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