People helping people as they get from here to there

Troubleshooting Google Play Payment Issues

June 5th, 2016  |  Published in examples

We love our premium users…and we never want to see you leave.  But as you may know, we rely on Google to collect the funds from you.

If they try to charge the card they have on file, and it fails, you will get a letter such as the Payment Declined one below. If the issue is not resolved in a timely manner, then Google (not Clever Commute) will cancel the subscription and send you the Subscription Cancelled letter.

Why does this situation happen?

  • The credit card that you use to fund your Clever Commute Premium service (at Google Play) is not longer valid (e.g., reported as lost, stolen or was otherwise deactivated)
  • Google, for whatever reason, determined that the order
    • was high risk (their term…not ours)
    • did not comply with one of their policies
If this happens, please follow Google’s instructions in that letter in order to get back on-board.
If you still need help, you can call Google at 855-492-5538.  

 

As a reference, here are examples of the e-mails that Google sends (click on image to enlarge)

Payment Declined Subscription Cancelled
GoogleLetterPaymentDeclined GoogleLetterSubscriptionCancelled

Comments are closed.