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How to Send an Alert

March 5th, 2017  |  Published in announcements

This is a write up of how to use one of the many features of the Clever Commute service. See also:


 

 User-generated content is a very important part of Clever Commute. Here is information on how to send an alert.

Please start by familiarizing yourself with our best practices and how Clever is different from Twitter

Every member of the Clever Commute community who is in good standing is permitted and encouraged to share info with their fellow passengers. Start by opening the app, and selecting Send An Alert from the main menu.

  1. The Issue – Pick the most-suitable category for your alert. Most categories are straight-forward, but there are a few exceptions (Check-in/Share location, I just want to vent, Lost and Found, Test Message).
  2. The Impact – If this Alert will cause a delay (to this train/bus…or to the overall system, then estimate the duration).

    You are encouraged to populate 1 and 2. If you use the Let Clever Decide option… then our algorithm will populate these fields based on the values provided on this alert.

     

  3. Your Train – Identify the train affected. Based on your My Commute settings (Origin, Destination, Primary route), and the time of day, the app queries official schedule data provided by NJT, LIRR and MNR to show you a list of relevant choices (more info).
    That information is then shown as part of the published alert.
    (Skip this field if you are on a bus.)
  4. Comment/Description – Add a short note (up to 140 characters).
    Note: If you populated 1, 2, and 3, then you really don’t need to say much in this field (but you do need to say a few words).
    Remember: the message is geo-tagged and timestamped, so you don’t need to add the where or the when
  5. Audience – The vast majority of users will simply accept the default. Elevated users (AKA Rail Warriors) use this option to pick the most-suitable audience.
  6. Hashtag – This feature is in beta. Feel free to add a value if you like.


Overall:
 We encourage you to use the pick-from-list approach for the the fields above. Also, #4 (the Comment/Description field) is really only there to enhance the rest of the aleert.
Please do not use that field to ask questions, or to be funny, snarky, etc, as this will cause your message to be held for review…resulting in a delay in getting the message to your fellow commuters.

Thank you for taking the time to read this and to pitch in. Maybe you’ll even show up on the Clever Commute Leaderboard!

 

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