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Metro North Building Explosion – 12-March, 2014

March 21st, 2014  |  Published in examples, MNR

As you read this chronology of events, please think about these key questions:

  • How prompt and accurate was the news reporting?
  • How prompt, accurate and actionable was the information shared by your company?
    (e.g., did your disaster recovery team send value-added alerts to employees?)
Date Time Message
12-Mar 6:53:04 AM  6:46 Greens Farms to GCT 6 min late
12-Mar 7:42:10 AM  7:31 Pt Chst – GCT 8 min late; No announcement
12-Mar 8:03:09 AM  754 DAR to GCT no show at 8am; no announcements, sign indicating  ‘good service.’
12-Mar 8:27:06 AM  813 rye to gct 13 late.
12-Mar 8:33:05 AM  825 rye local to get 6 late.
12-Mar 9:42:00 AM METRO NORTH  – Service into and out of Grand Central Terminal is temporarily delayed until further notice due to police activity.  As more information becomes available we will notify you as soon as possible. Please listen for announcements at your station.
12-Mar 9:56:06 AM Police action at 125.  Stuck in Pelham
12-Mar 10:02:09 AM Conductor just announced mass dropoff at Fordham.
12-Mar 10:05:19 AM Service suspended.  Explosion in apt building at 116th and Park
12-Mar 10:05:22 AM METRO NORTH – Service into and out of Grand Central Terminal is temporarily suspended until further notice due to an explosion in a building adjacent to our tracks. We will notify you as soon as possible of alternate service information.  Please listen for announcements at your station.
12-Mar 10:09:06 AM New York (AP): The New York City fire department says it has  received a report of an explosion and building collapse in East Harlem(Park Ave between 114th/117th St)
12-Mar 11:20:00 AM METRO NORTH – Service remains suspended between Grand Central Terminal and Yankees E. 153rd Street Station until further notice due to an explosion in a building adjacent to our tracks. For northbound service, customers should take the No. 4 Subway service to 161st Street Station for access to Yankees E. 153rd Street Station.  Southbound customers can take the train to Yankees E. 153rd Street Station and transfer to the No. 4 Subway Service.
12-Mar 4:01:00 PM METRO NORTH – For this evening (Wed., March 12), Metro-North is restoring limited New Haven and Harlem Line service from Grand Central. Limited Hudson Line will be available from The Bronx only; customers can access this Hudson Line service by subways
12-Mar 4:13:06 PM Trains running now
12-Mar 4:34:07 PM On train from SONO to GCT. CBS reported that limited trains running  through to GCT. The conductor says we are scheduled to GCT but probably go to   Woodlawn.
12-Mar 4:45:12 PM Woodlawn station outbound a nightmare. Lined up along the street. Not much communication
12-Mar 4:52:07 PM Trains lined up at Harlem station. 4:37 to STM just left.
12-Mar 4:54:00 AM METRO NORTH – Full Hudson, Harlem and New Haven Line service has been restored into and out of Grand Central Terminal.
12-Mar 4:57:06 PM 4:43 Harlem to WHVN just left Harlem. Not bad considering situation.
12-Mar 5:17:06 PM Woodlawn crowded. Locals and expresses but 2 is backed up also.  Trains not that full in front.
12-Mar 5:23:06 PM 510 local GCT to crestwood leaving 10min late but running
12-Mar 5:49:04 PM Line for trains is up to streets. Have an umbrella. When u get down to platform, walk to front for seats
12-Mar 9:26:00 PM METRO NORTH – Service is now operating on or close to schedule. We apologize for any inconvenience you may have experienced as a result of this incident.

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