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PayPal – what to do if you need to change payment methods (credit cards)

July 5th, 2012  |  Published in documentation

If you pay for your Clever Commute services via  credit card…and there is subsequently a  problem with your payment source (e.g., it is expired,  lost, stolen), you may receive a message from PayPal which says:

Clever Communicator, LLC has suspended your automatic payments. Contact Clever Communicator, LLC for more details or to reactivate your payments.

Unfortunately….this message is not accurate. We know that PayPal is indeed asking you to contact us (Clever Communicator, LLC)…but next steps are not ours…and we certainly did not suspend your payments to us.

  • Rather, PayPal (the service we use to collect the funds) was unable (for whatever reason) to collect from you
  • Since PayPal processes the transaction for us, Clever Commute does not have more details about the underlying payment problem…but PayPal does.
  • Clever Commute (or our parent company – Clever Communicator, LLC) can not reactivate your payments.
  • However, if your account is not paid up, you may lose access to your premium services.

Please do this: go to PayPal…and change the payment method.

[DISCLAIMER: The information below was sent to me by PayPal at 11:48 AM on July 5]

You may need to add an alternate payment method to your PayPal account before you change or remove your subscription’s funding source.

First you need to change your current payment method:

  1. Log in to your PayPal account.
  2. Click “Profile” near the top of the page.
  3. Click “My money.”
  4. Click “Update” beside “My preapproved payments.”
  5. Select the merchant whose agreement you want to change under “Merchant.”
  6. Click “Change” under “Payment Method”
  7. Select an alternate payment method and click “Save.”

Here’s how to remove a debit card or credit card from your PayPal account:

  1. Log in to your PayPal account.
  2. Click “Profile” near the top of the page.
  3. Click “My money.”
  4. Click “Update” in the “Debit and credit cards” section.
  5. Click “Remove” next to the card you want to remove.
  6. Confirm your cancellation and click “Remove.”

Here’s how to remove a bank account from your PayPal account:

  1. Log in to your PayPal account.
  2. Click “Profile” near the top of the page.
  3. Click “My money.”
  4. Click “Update” in the “Bank accounts” section.
  5. Select the bank account you want to remove and click “Remove.”
  6. Confirm your cancellation and click “Remove.”

Note:

  • If you remove your credit card or bank account information from your account before you update the payment method for your subscription, your subscription will be canceled.
  • If you cancel your subscription, all future scheduled payments will be canceled.
  • Canceled subscriptions cannot be reactivated.

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