People helping people as they get from here to there

PayPal – what to do if you need to change payment methods (credit cards)

July 5th, 2012  |  Published in documentation

If you pay for your Clever Commute services via  credit card…and there is subsequently a  problem with your card (e.g., it is canceled by the bank because it is lost, stolen), you may receive a message from PayPal which says:

Clever Communicator, LLC has suspended your automatic payments. Contact Clever Communicator, LLC for more details or to reactivate your payments.

Unfortunately….this message is not accurate. We know that PayPal is indeed asking you to contact us (Clever Communicator, LLC)…but next steps are not ours

  • We did not suspend your payments (rather, PayPal was unable to charge your card)
  • Clever Commute does not have more details (we don’t have insight into why the card is not valid)
  • We can not reactivate your payments

But…you can go to PayPal…and change the payment method.

DISCLAIMER: The information below was sent to me by PayPal at 11:48 AM on July 5

You may need to add an alternate payment method to your PayPal account before you change or remove your subscription’s funding source.

First you need to change your current payment method:

  1. Log in to your PayPal account.
  2. Click “Profile” near the top of the page.
  3. Click “My money.”
  4. Click “Update” beside “My preapproved payments.”
  5. Select the merchant whose agreement you want to change under “Merchant.”
  6. Click “Change” under “Payment Method”
  7. Select an alternate payment method and click “Save.”

Here’s how to remove a debit card or credit card from your PayPal account:

  1. Log in to your PayPal account.
  2. Click “Profile” near the top of the page.
  3. Click “My money.”
  4. Click “Update” in the “Debit and credit cards” section.
  5. Click “Remove” next to the card you want to remove.
  6. Confirm your cancelation and click “Remove.”

Here’s how to remove a bank account from your PayPal account:

  1. Log in to your PayPal account.
  2. Click “Profile” near the top of the page.
  3. Click “My money.”
  4. Click “Update” in the “Bank accounts” section.
  5. Select the bank account you want to remove and click “Remove.”
  6. Confirm your cancelation and click “Remove.”

Note:

  • If you remove your credit card or bank account information from your account before you update the payment method for your subscription, your subscription will be canceled.
  • If you cancel your subscription, all future scheduled payments will be canceled.
  • Canceled subscriptions cannot be reactivated.

Comments are closed.