People helping people as they get from here to there

App

In case the Android app is giving you problems

November 19th, 2015  |  Published in App

We have been hearing that some users on some versions of the app / operating system are experiencing problems.

We are looking into this.

The workaround is to clear the app’s cache, as follows:

  1. Go to settings
  2. Select Applications
  3. Select Application manager
  4. Scroll to find, Clever Commute…and click on it
  5. Select “Clear Data” and then “Force Stop” (yes, you will get warnings for both)
  6. Re-start the app (yes, you will need to log in again)

Understanding Push Notifications

October 11th, 2015  |  Published in App

[This depends on your settings….but assuming your notifications are On…and set to make a sound]

If an alert is received for your primary route…

If you ARE logged in to the app:

  • If app is not running…you WILL get a push notification, with sound.
  • If app is running…but you are using a different app… you WILL get a push notification, with sound.
  • If app is running…and device screen is locked…you WILL get a push notification, with sound.
  • If app is running…and you are in (for example) Recent Alerts page…you WILL get the toast…but not the sound.

If you ARE NOT logged in to the app…you WILL NOT get push notifications.

Still having problems? Read our troubleshooting tip.

 

In case you want to test out sending a Clever Commute message

June 20th, 2015  |  Published in App, documentation, Ops, techdoc

If you want to test it out without sending a “real” alert:

  1. Select the Participate menu option
  2. Set (1) What do you want to do to Send test message
  3. Set (2) What’s happening? to Other 
  4. Set (3) What’s the impact? to Unknown or N/A
  5. Leave (4) blank 
  6. Set (5) Tell us a bit more to I am a commuter doing a verification of my account
    …and press Send.

    Do NOT use the word test in your alert.

Use the Contact feature of the website to let us know you did a test…and we’ll let you know if we got it. 
(It will NOT be visible in the app) 

 

Spring – new beginnings

April 5th, 2015  |  Published in announcements, App

The one-liner: we are eliminating the old, free e-mail-based service…and replacing it with two options to receive your Clever Commute information.  [Note: It is indeed still possible to receive your alerts as e-mails].

A large number of Clever Commuters have cut over to use the new free app. It provides all the functionality of the old way…and we are thrilled to hear what people are saying about it.

Last month, we stopped supporting any new sign-up requests for the old e-mail based way.
As of April 30, we will no longer offer a free, e-mail-based solution. Commuters have two options:

  1. The free app – It works on iPhones, iPad, Android devices and even some Blackberries.
  2. Our premium service [The Inside Track] – It has all of the features of the old free service (including e-mail delivery)…as well as 30+ other incredible utilities.
    The current promotion is that the $39.99 annual price is reduced to $29.99 for the first year.
    There are actually 6 ways you can get it for free!

Over the last two months, as we mange the migration to the app, we have heard two key pieces of feedback:

  1. Some users want to continue to receive their information as e-mail
  2. Some users want to follow information on multiple train/bus lines

The Inside Track solves for both of these challenges…and SO much more. It gives you an e-mail experience which is worlds better than the old free service. Use our mobile web site to view data as well as set your delivery preferences. Messages are delivered faster and more-reliably. They also have the the alert in the subject line of the e-mail (you may not even need to open them!). The message body has an enhanced format for readability. Also, you can hide/block messages based on category (or sender).
You have full control over when you receive the messages (e.g., time-of-day, day-of-week). You can pause/resume/snooze your alert messages, as well. You can even elect to receive your messages as text messagesFeatures vary by provider (e.g. LIRR vs NJT vs Metro North)…but you also get:

  • Track prediction / Track History – Use our algorithm to beat the crowds
  • Train performance metricsHow punctual is your evening train?
  • The ability to find trains which have been removed from the departure board – (Shhh…Did you know?)
  • See the geolocation of the alerts (shows each message on a map) and trains
  • And a daily Commuter Forecast for your evening commute

Final note: The Inside Track is not yet an app. However, we are in the process of moving all of the The Inside Track features into the app. Therefore, over the next few months, we’ll migrate functionality from the mobile web into the app…and it will be provide there as an in-app-purchase.

Regarding the “nickname” field in the app

March 15th, 2015  |  Published in announcements, App

Overview: if you’d like to change the nickname you selected in your Clever Commute profile, please use the Contact option and let us know of the change. The request can be very simple. Example:
OLD: StevenBrinniker
NEW: EasyRider

More info:
When you signed up for Clever Commute, there is a note near the nickname field which lets you know that Clever Commute may share that handle with fellow commuters. A future enhancement to our app will show the nickname of the rider alongside the actual alert they sent. The exact layout is not finalized, but it will be something like this: “EasyRider: Signal problems at Secaucus are causing delays to NYP”

Therefore, if your current nickname exposes more info about your identity than you’d like, please use the steps above to request a change.

Reminder: your nickname must be between 5 and 13 characters in length. It can not

  • be offensive (e.g., profanity)
  • be confusing to commuters (e.g. “LIRR_Mgt”)
  • contain the word Clever
  • or otherwise unsuitable

Announcing The Clever Commute app: please spread the news…and vote for us

February 13th, 2015  |  Published in announcements, App

Please

  1. Check out our new FREE apps for iPhone/iPad/Android
  2. Share the news / Share this post 
  3. Vote for us to win the MTA’s AppQuest app contest 

———

More info about the app:

  • All the features of our legacy e-mail approach…and we are still adding more bells and whistles
  • Yes – push notification
  • Lots of people are using it right now
  • Available in your app store…or learn more at clevercommute.com/app

More info about the Metropolitan Transit Authority’s (MTA) contest – AppQuest 

  • There is traditional / formal judging by a panel
  • There is also a Popular Choice category…and winning that would really help us get the word out
  • Please vote for us via this link

 For the visual folks:

 

 

 

 

 

 

 

The Free iOS Clever Commute App – Join the beta test

January 30th, 2015  |  Published in App

You must be in the Clever Commute iOS beta program to install the iOS app.

Steps

  1. Ensure you are running iOS 8 or higher
    (iOS 8 is only needed for beta testing. All recent iOS versions will work when we go live)
  2. Use the Contact form of our website to let us know you want to join the beta test. We will then add you to the mailing list of beta testers.
  3. Install a free app from Apple called TestFlight. Wait for invitation from Clever Commute.
  4. The invite looks like this:

CleverCommuteTestFlightInstrux

 

 

 

 

 

Yup – people love the new app :)

January 30th, 2015  |  Published in App, testimonial

Cindy L said:

Clever Commute continues to evolve to meet the needs of its users.
The app gives me immediate knowledge to meet the challenges of my commute and avoid as many of the inevitable surprises as I can.
It gives me the advantage of timely information before everyone else has it!

Fredrick H shared this:

It completely changes the way I commute.

Jeff F said:

Clever Commute has been a life saver for several years now. But with the release of the app, it has become even easier to be in the know about what’s happening with my line and Penn Station in general. I have current, actionable status at my fingertips no matter where I am.

From Marc S:

I have been using Clever Commute since it began. It’s been invaluable in keeping me informed about the status of my trains, but the new iOS app is great.
As I was getting ready for a fast getaway on Monday before the storm, I was getting real-time status reports from other commuters.

Rider David G gave us this:

Posting to Clever Commute has never been easier and the notification alerts ensure that I’ll never miss an update.

Veteran commuter Eric W said:

I have been a clever commute user for about 2 years and have been waiting for an app.
Not only is the app easy to use, but the pop-up notifications ensure you never miss a commuting issue!!

Steve O gave us this:

I use Clever Commute every day when I’m commuting to and from New York on NJ Transit. It’s an invaluable tool that I use to keep my commute as efficient as possible, especially on days when there are delays. Being informed is the best weapon to avoid stress in your daily commute and Clever Commute delivers.

Adam J feels this way:

Bad bus day @ PABT + helpful mobile phone app notification from Clever Commute = winter commuting a little less painful and a lot more informative

From Patrick M:

Commuting is tough. Clever Commute makes it better.

Lawrence H shared:

The information provided by the Clever Commute app is extremely timely and informative. It was so important to receive notices quickly to get alternatives so you can still get home in a timely manner during the blizzard of 2015.

Nancy C put it this way:

A quick and easy way to both send and receive commuter updates.

Loretta H summed it up:

Here’s how I feel about the app: The Clever Commute app is like tweeting for commuters.

Autumn 2015 Free App Beta

January 1st, 2015  |  Published in announcements, App

Specific info about the Fall 2015 beta…

(General info about Clever Commute beta tests can be found here: clevercommute.com/beta)

Overall Info about this new version

If you want to send a test message, please follow these steps

So, what’s new?

Recent Alerts

  • Simplified voting (Upvote/Downvote)
  • You can now see the geolocation of the alert

Send an alert

  • Improved user experience for categorizing message. User can select from list…or simply let Clever Commute technology decide.  In a future version, this will be used for enhanced detection of duplicate messages

Profile

  • Total overhaul
  • Integrated other regions (future feature… Just use NJ Commute, LIRR or Metro North for now)

Not yet functional / known issues

  • On Send an Alert, the train pick list not fully functional/accurate
  • Send/browse functionality when you have no signal / airplane mode

The kudos for our app (beta/Android) are rolling in

December 19th, 2014  |  Published in App, testimonial

This is great to hear from a beta tester:
(more info about the app is here)

I just used the app to send my first alert – very easy, and I prefer it to using my email. It’s easier to open the app on my phone and send (rather than open email and search for Clever Commute email address). And I like the automated sorting of the alert categories.