People helping people as they get from here to there


What’s new in version 2.4.5

July 4th, 2017  |  Published in examples


  • Click-through on a message to see Hashtag, Speed and Station
  • Metrics: Published list of NJT NYP trains to consider avoiding
  • Metrics: New functionality to capture and report on train on-time performance
  • New routes: ParkNRides for NJT
  • New routes: LIRR Buses for SummerOfHell

Bug Fixes and Technical Updates

  • LIRR MyTrains now shows proper list of pre-5:00 PM trains
  • Upgraded processing for datafeeds such as PABT
  • Refined Google Analytics implementation

What’s new in Clever Commute version 2.4.4

May 22nd, 2017  |  Published in examples


New Features

  • Allow users to share metrics about their train
  • New “Resources” Menu (Schedules, Transit Police, Customer Service, Best Practices, KOTW, Clever Blog)
  • Use emoji for alert categories (on pick list and Recent Alerts)
  • Add (1) station and (2) scheduled-arrival-at-station-time to Recent Alerts

We say “no” to duplicate messages

May 14th, 2017  |  Published in examples

[Coming in version 2.4.1]

We all want good commuter data…and we love it when the commuters pitch in and share it.

However, nobody wants to notified multiple times about the same issue.

When people press the Send button, our algorithm does a real-time check to see if the message appears to be a dupe.  If our technology determines a likelihood, the user sees this:



The sender has 3 choices 

  1. Send the message “as is”
  2. Edit the message
    (and then send it)
  3. Cancel the message






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Premium User – you are in control

May 5th, 2017  |  Published in examples

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We’re doing our best to keep the data volumes manageable…and will be enhancing our duplicate-checker soon.
A future version of the app will allow you to limit your alerts by
  • message category
  • duration of the underlying issue


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“How To” Homepage

March 5th, 2017  |  Published in examples

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What’s new in Version 2.3.7

February 21st, 2017  |  Published in examples

Improved End-user Experience

  • Added contextual train details to Recent Alerts
  • Added train details to push notifications
  • Removed train details from click-through
  • Improved CSS / look-and-feel for Recent Alerts
  • Added App Help menu option

New Premium Features

  • Holiday reminders / Advice
  • Added train details to Premium e-mails
  • Improved rendering of train location and origin when viewing on a map

Bug Fixes

  • Reset iOS badge when the alert expires
  • Train picklist on certain devices
  • Fixed link to FAQ
  • Nickname length error message (and confusion with zip code)
  • Added “None Selected” option for “Your Train”

All riders benefit from all sharers

February 12th, 2017  |  Published in examples

Some alerts are only of interest to riders on the route where it happens. Other alerts are of broader interest. Clever Commute supports this need two ways

  1. Some users (including the Admin [Conductor Josh]) have the ability to direct an alert to a wider audience. These are the so-called Rail Warriors.
  2. Clever Commmute technolgy uses artificial intelligence and machine learning to automatically determine if a message is of broader interest.

In either situation, these cross-shared posts are labeled in 2 ways (see picture below)

  • The broadcast icon to the left of the route name
  • The word Source followed by the color-coded name of the route on which it originated

This alert was generated by a user who has
Montclair-Boonton Line as their Primary route.



This alert was generated by a user who has
Gladstone-Morristown Line as thier Primary route

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Checking and Updating YOUR Version of the Clever Commute App

August 14th, 2016  |  Published in admin, App, examples

This is a write up of how to use one of the many features of the Clever Commute service. See also:

What version of our app are you running? 

  1. Open the app and tap on the main menu (called “the hamburger”) at the top left corner
  2. Select Help
  3. Select About

The first line of that page shows you the version you are running (e.g. 3.1.5)

What version of the app should you be running? 

Our Release Notes page always shows you the number of our latest version

How to get the latest version? 

We recommend using the Automatic Update feature from your app store


If you are reading this…

July 31st, 2016  |  Published in examples

…then you are one of us who are making the to/from to NYC when many others are on vacation 🙁

But we have good news!

Now that version 2.0 of the FREE Clever Commute app hit BOTH the Android and Apple app stores, we are adding features like crazy!
We’re up to version 2.1.5 (are YOU?)…and one cool thing for you to know about is the real-time departureboard.

We have gone way beyond crowdsourced alerts and we now take data directly from LIRR, Metro North and NJ Transit and put it right in the app…for FREE.

NJT riders get an added bonus: It’s personalized so that it only shows you trains you care about…and automatically shows you “AM” vs. “PM” views of he data!

Please check it out by clicking on the main menu in the app (the so-called “hamburger” at the top left of the screen).

(For now, we’re being quiet about all the neat new premium features in the app. More on that soon).

In the meantime, please use the app to share and browse info…and definitely let us know if you have any questions, comments or feedback (feedback at clevercommute daht com)


–Conductor Josh

Troubleshooting Google Play Payment Issues

June 5th, 2016  |  Published in examples

We love our premium users…and we never want to see you leave.  But as you may know, we rely on Google to collect the funds from you.

If they try to charge the card they have on file, and it fails, you will get a letter such as the Payment Declined one below. If the issue is not resolved in a timely manner, then Google (not Clever Commute) will cancel the subscription and send you the Subscription Cancelled letter.

Why does this situation happen?

  • The credit card that you use to fund your Clever Commute Premium service (at Google Play) is not longer valid (e.g., reported as lost, stolen or was otherwise deactivated)
  • Google, for whatever reason, determined that the order
    • was high risk (their term…not ours)
    • did not comply with one of their policies
If this happens, please follow Google’s instructions in that letter in order to get back on-board.
If you still need help, you can call Google at 855-492-5538.  


As a reference, here are examples of the e-mails that Google sends (click on image to enlarge)

Payment Declined Subscription Cancelled
GoogleLetterPaymentDeclined GoogleLetterSubscriptionCancelled