examples

Checking and Updating YOUR Version of the Clever Commute App

Checking and Updating YOUR Version of the Clever Commute App

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This is a write up of how to use one of the many features of the Clever Commute service. See also:

What version of our app are you running? 

  1. Open the app and tap on the main menu (called “the hamburger”) at the top left corner
  2. Select Help
  3. Select About

The first line of that page shows you the version you are running (e.g. 6.1.0)

What version of the app should you be running? 

Our Release Notes page always shows you the number of our latest version

How to get the latest version? 

We recommend using the Automatic Update feature from your app store

If you are reading this…

If you are reading this…

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…then you are one of us who are making the to/from to NYC when many others are on vacation 🙁

But we have good news!

Now that version 2.0 of the FREE Clever Commute app hit BOTH the Android and Apple app stores, we are adding features like crazy!
We’re up to version 2.1.5 (are YOU?)…and one cool thing for you to know about is the real-time departureboard.

We have gone way beyond crowdsourced alerts and we now take data directly from LIRR, Metro North and NJ Transit and put it right in the app…for FREE.

NJT riders get an added bonus: It’s personalized so that it only shows you trains you care about…and automatically shows you “AM” vs. “PM” views of he data!

Please check it out by clicking on the main menu in the app (the so-called “hamburger” at the top left of the screen).

(For now, we’re being quiet about all the neat new premium features in the app. More on that soon).

In the meantime, please use the app to share and browse info…and definitely let us know if you have any questions, comments or feedback (feedback at clevercommute daht com)

Thanks!

–Conductor Josh

Troubleshooting Google Play Payment Issues

Troubleshooting Google Play Payment Issues

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This is a write up of how to use one of the many features of the Clever Commute service. See also:

We love our premium users…and we never want to see you leave.  But as you may know, we rely on Google to collect the funds from you.

If they try to charge the card they have on file, and it fails, you will get a letter such as the Payment Declined one below. If the issue is not resolved in a timely manner, then Google (not Clever Commute) will cancel the subscription and send you the Subscription Cancelled letter.

Why does this situation happen?

  • The credit card that you use to fund your Clever Commute Premium service (at Google Play) is not longer valid (e.g., reported as lost, stolen or was otherwise deactivated)
  • Google, for whatever reason, determined that the order
    • was high risk (their term…not ours)
    • did not comply with one of their policies
If this happens, please follow Google’s instructions in that letter in order to get back on-board.
If you still need help, you can call Google at 855-492-5538.  

 

As a reference, here are examples of the e-mails that Google sends (click on image to enlarge)

Payment Declined Subscription Cancelled
GoogleLetterPaymentDeclined GoogleLetterSubscriptionCancelled

The Clever Commute Departureboard

The Clever Commute Departureboard

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This page explains one or more of the dozens of amazing features found in Clever Commute Premium.

NOTE: Information on the main page of the Clever Commute departureboard comes directly from the transit provider and does indeed vary based on the robustness of their respective feeds.
Also users of our Premium service may have access to more data than users of the basic.
However, all commuters benefit from a custom & real-time view of this schedule/departure information.

Need to know:

LIRR/NJT - Based on the user's Origin and Destination values (via the Settings => My Commute menu option), the user sees their hometown departureboard in the morning...and their work-side view in the evening. These may be reversed at any time via the buttons atop the actual departurebaord page.
Users of the free app are shown their primary route both the morning and evening commute.
Users of our Premium service have a default of My 3 (for both AM & PM)...and may select other options as desired.

Metro North does not provide developers a robust data feed. Therefore these riders always see the Destination (NYC) view (for their primary route).
However, premium users do enjoy many additional features as described below.

Key Features of the Premium Departureboard 

  • See the real-time geolocation of a train (NJT)
  • See full stats/metrics about a PM train (NJT, LIRR)
    This includes

    • Real-time, dynamic prediction of what track the train will be on
    • Full track history (detail & summary...as a table and as a pie chart)
    • Insight into how far in advance the track is announced
    • Configurable to show 5-60 days of data

Clever Commute Premium – The Cost

Basic vs Premium