A clever commuter sent us this:
you have become so important to those of us who commute – we rely on you more than you understand. Hence, the reason for this e-mail. For some reason last month, I was no longer getting the, Clever Commuter e-mails and after a few e-mails with you – I was back on. As a working mom, I have come to rely on my blackberry and my Clever Commuter notices. We both discovered it was a glitch on my behalf and with tenacity and perseverance – you fixed the problem. What amazed me was your personal attention to the matter. I want to thank you for taking the time to help me to fix the problem, but more importantly for caring. I am not just a commuter to you and in this day and age and all that is going on in the world – your personal attention to my situation spoke very loudly. I want everyone to know how amazing you are and send you endless thank you’s for your intelligence to create Clever Commute and the care and attention you give to us.