Gremlins! A workaround for a sign-up bug

Some users on some devices are experiencing a problem with the part of the sign-up process whereby you are prompted for information about your Route (primary/secondary/tertiary), Origin and Destination stations.
For some, the app does not show then the proper Provider (LIRR vs MetroNorth, etc) and therefore does not show the proper choices for their Origin and Destination.

We apologize for the problem. We have fixed both the Android and iOS versions of the app. The new version is called 3.1.5 and is available in the Apple App Store as well as Google Play

The workaround is to simply enter whatever you can at the Sign Up page…and then

  • Go to the main menu and press Settings
  • Select My Commute to update the values as you like
  • When you are done making your changes, please remember to scroll down and press Update at the bottom of the page.