Where Clever Communicator Needs Help (today – day-to-day ops)

January 4, 2010
  1. Follow up on messages sent from subscribers…but from the “wrong” address
    (e.g., they signed up with a work e-mail….but sent from a non-work e-mail)
  2. Coach / Remind / Thank people regarding proper use of the service
  3. Follow up with people who started the sign-up…but did not finish / confirm
  4. Setup for people that use SMS / text messaging
  5. Support the process of customer service / FAQ
  6. Run monthly metrics / reporting on growth (# messages, # subscribers)
  7. Monitor the web/blogosphere/news for references to Clever Commute
  8. Follow-up with anyone who “unsubscribes” (get their feedback)
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