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The New Year resolution I made last January (130 fixes and enhancements in the first 3 quarters of 2019)

The New Year resolution I made last January (130 fixes and enhancements in the first 3 quarters of 2019)

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For 2017 and 2018, I was publishing a new version of the app on a somewhat-monthly schedule. There were so many features to add…so many opportunities. It was energizing.

But the majority of these things focused on the NJ commuting experience.

To be clear, a lot of work is always needed on the infrastructure used by all Clever commuters. However, I know that  the legacy Clever experience for LIRR and Metro North riders was not as robust as it was for NJ train/bus commuters.

Part of the reason was (and is) because LIRR and Metro North do not povide me with the same technical opportunities vis-a-vis those provided by NJ Transit (yes, kudos to NJT here).

Nonetheless, in 2019, I took stock of the things which are in my control…and then put energy (and code) into doing all I can to bring the non-NJT Clever experience into parity. It’s been a great year. Here is what we did (so far)

  1. New LIRR feature – Our bots/probes check the departure board to look for overall bad trends/signs of trouble. Premium users get  notified per their communciation preferences. The alert is also added to the recently-revamped News You Need feature
  2. New LIRR andMetro-North feature – At the start of your stated commute, we notify you of the official conditions on your branch. We call this headsup.
  3. Enhanced LIRR feature – We overhauld the in-app version of the departureboard.
    Ues – this includes the amazing track predictor.
  4. Enhanced LIRR feature – You can now see the full text of official alerts from your transit provider (previous version routed you to mta.info/lirr to see)
  5. Enhanced Metro North feature – Improved handling of large official Metro North messages.
  6. Enhanced Metro North feature – Improved handling of graphics in official Metro North messages.
  7. New Metro North feature – Offical messages from Metro North are now filtered to be branch-specific
  8. New Metro North feature – We parse/translate the official alerts from MTA to convert “train numbers” to train times you can understand (Examples)
For all: 
  1. Improved the your ability for Premium membes to turn on/turn the “message box”
  2. Removed ads from some pages
  3. Improved emoji support
  4. Improved off-line functionality
  5. Resolved legacy issue of duplicate messages (in app) as well as duplicate push notifications
  6. Brought back the News You Need feature (as loaded up relevant events. More to come.)
  7. Modernized the UI (This is not just cosmetic. End-user app features now work better/faster.)
  8. Improved overall stability and enahnced our up-time monitoring/diagnostics
  9. Overhauled subscription handling to ensure a smooth process for Premium users

Healthy use of this service during times like these

Healthy use of this service during times like these

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It’s been a big growth spurt for us…and a lot of message volume. We want to keep this community as helpful as possible…so here are the headlines

      1. Even though there are expected daily delays, if you have info which helps…then by all means share it. But please remember our best practices.
        Be helpful and pretend that you are sharing info for a real traffic report
        If you want to be funny/sarcastic/snarky, then do that via our Vent feature
      2. In the morning: Do not always post what time your train arrived at the terminal
      3. In the evening:
        Do not always post what time your train departed the terminal
        Do not share (or ask for) track number information


        4. For 2 and 3, there are so many trains that it just gets too noisy (see FYI below)

      4. Where applicable, use the existing feature to identify what train you are on
      5. vote…Vote…VOTE.
        Use the ThumbsUp/ThumbsDown feature in Recent Alerts to designate what is helpful
        Do not upvote things just because you think they are funny.
        View the voting results on our Leaderboard
        NOTE: We DO follow-up with the best and worst senders. Therefore voting is your top tool to ensure we can recognize the good…and “coach” the bad.

      FYI: We are working on several enhancements to help the service adjust to what is happening.
      For example, we will improve the way we identify and suppress duplicate messages (hence #4 above).

      Not to be sales-y…but if you want track number info, our Premium service does everything you want…and probably things you never thought of. We predict your track, e-mail/text/push you the track number, show you track number history, and even show you track number after it was removed from the departure board.
      It’s incredibly powerful and does so much more than simply give you track number info (see all features).
      Why not start your 30-day free trial of Premium by selecting Premium in the app?

       

       

Getaway Day Advice: Memorial Day 2017

Getaway Day Advice: Memorial Day 2017

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As a service to commuters, we provide this getaway advice for those who are exiting NYC (via public transit) for the Memorial Day holiday. Read on for: 

  1. A look back at 2016: “What happened on the Friday evening before Memorial Day Weekend last year?“
  2. Clever Commute’s “FIVE T’s” – the key to a stress-free commute on get-away day.

(1) What happened on the Friday before Memorial Day last year?

Commuter Trains Summary 

  • As usual, train riders from Grand Central had an easier “go” of things versus NY Penn Station riders
  • NY Penn Station riders reported crowds as early as 1:30 PM
  • Peak exodus from NYC was in the 2-3:30 PM window (crowds in the station, long ticket lines)
  • People definitely left NYC early…and by 6:00 PM, they generally reported fairly normal conditions 

——

(2) Clever Commute’s “FIVE T’s” – the key to a stress-free commute on get-away day:

1. Tickets – tickets..Tickets…TICKETS. Get them early!
If you or your traveling companion will need a ticket, get it BEFORE Friday afternoon.
Lines are loooooong on get-away days.
💡 LIRR, Metro North, NJ Transit and NY Waterway all have ticket apps!  

2. Timing is crucial
For those who use NY Penn, we expect this year’s commute to be worse than last. Use the re-cap above as a guide…but add some padding to be safe. 

3. Timetables and Schedule changes 
LIRR, Metro North and NJ Transit will provide (extra) getaway day service.
(We’ll link to it once MTA posts theirs) 

4. Terminal – Choose wisely
If it is at all within your control, avoid NY Penn Station.
We include that guidance with every “getaway” briefing we do. But due to the ongoing Amtrak work, it’s especially true now. 

  • NJT riders: consider Hoboken and/or Newark Penn
  • LIRR riders:  consider Atlantic Terminal or Hunterspoint Avenue

5. Other Tips: 

  • Dress in layers – the terminal or the trains can be warm
  • Bring water/snacks – save time…save money. Plan ahead.
  • “Baggage strategy” matters – There is going to be lots of luggage around on Friday.
    Pick/Pack your bag early and lightly! 
  • Make your plan now…Do NOT wait until Friday morning to start thinking about this.

Have a great holiday!

What’s new in 2.4.0

Premium for free

Premium for free

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GREAT NEWS!

At this time, we have configured the Clever Commute app so that all users have free access all Premium features.

Q: What is Premium?
A: You may know Clever Commute as a free app…and it is. However, there are also dozens of amazing features which we provide to those who subscribe to Clever Commute Premium

Q: What are the features?
A: It’s a long list. See it here.

Q: Do I need to do anything to see the changes right now?
A: Just exit and re-enter the free app to experience eveything we have unlocked for you.
– See more hours of history in Recent Alerts (instead of the “2” that free users get)
– Recent Alerts is easier to read (enhanced color coding and formatting)
– Faster refresh (Recent Alerts will automatically refresh more often)
– See alerts on your Primary, Secondary and Tertiary routes

You can set/see more fetures via Settings => Comms and Config
(and also just by clicking on options throughout the app)

03-Apr 2017 NJT NYP derailment (info and workarounds)

03-Apr 2017 NJT NYP derailment (info and workarounds)

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UPDATED after the 4-April PM commute (see NEW below)

NEW: NJT Press release re: extra trains and new ferry service

It’s going to be tough sledding for a while…

The best sources of official info are

  1. www.njtransit.com –  The actual URL for the details may change. So just go there and look for the big message front-and-center on that page.
  2. NJ Transit’s Twiter feed – https://twitter.com/njtransit.
    You do NOT need a Twitter account to go to that site on any browser.
The schedule details vary by line. Read the NJT site to see what will be available to you. 

One constant: Cross honoring remains in effect with NJ TRANSIT bus, private carrier bus, NY Waterway ferry, and PATH at Newark, Hoboken and 33rd Street.

NEW: A list of ways to travel between Manhattan and Hoboken

NEW: A link to the NJT App

Also: Previous Clever Commute contingency blog posts (note: some may be out of date)

The other, best source? Clever Commute!  

  1. In case you are not yet onboard, then please get our free app
  2. Please invite your coworkers to get our free app (https://clevercommute.com/app/).
  3. (also cover LIRR and Metro North)
    We’re onboarding lots of new users today…all are welcome!
  4. Work in the media? (or know someone who does?), please contact us so we can add you to our “media advisory” list
  5. If you have any questions about our best practices for sending alerts, please review them.
  6. We’re on Twitter
    – Follow @clevercommute for general info
    – Get your line-specific alerts as tweets (see clevercommute.com/twitter for all the follows)

To sum it up:

  • Use the official and unofficial channels to stay informed
  • Allocate extra time for your commute
  • Use our free app to share some digital breadcrumbs to help fellow passengers 🙂
  • Be thankful things were not worse 🙂

If you have any questions, please use the Contact feature of our web site.