announcements

Running to stand still in the app stores

January 8, 2022 by Administrator

The one-liner: Please go to your app store and rate (with "stars") and review (with "words") the Clever Commute app.

More: For an app publisher, it's not enough to simply be in the app store. In order to show up in searches, I need to continuously:

release new versions of the app
update all of the info about the app
(description, pictures, promotional videos, etc)

I gladly do these things with passion.

Call to Action!

There are three other things that are incredibly helpful for keeping the app visible.
I CAN'T do these, but our supporters can:

Rate the app using the "5-star" system
Review the app (even if it's one sentence)
Install the app, keep it installed, and use it

App store steps to Rate and Review

iOS - video / written instructions
Android - written instructions

If there is anything stopping you from leaving 5 stars or otherwise-positive feedback, please give me the chance to address your concerns.

If you are looking for ideas on what to say about the app, look at these testimonials.

How Clever Commute integrates the official info from transit providers

March 7, 2021 by Administrator

As users of our Premium service, know, Clever Commute can be much more than a place for crowdsourced info. (ref: The five data sources)

And, as commuters know, the transit providers continue to try to share timely info directly with their commuters.

Clever Commute can bring both of these together in the app.

For years, “official info” was a Premium feature. But we’re considering making it part of the free tier.

Here’s an example:

Snow is coming…so we took down the paywall

January 31, 2021 by Administrator

Due to Wintry conditions on our commute, we have taken down the paywall for Clever Commute Premium features
That means that all users have all Premium features FOR FREE at this time.

Call to action: Logout/login AND restart the app

List of features – https://clevercommute.com/premiumfeatures
More info about Premium – https://clevercommute.com/premium

Suggestions to see some of the most-helpful features:

(1) Go to Settings => “Comms & Config”

Change the value of “History – Alerts” to see more than just 2 hours of recent history
Speed up your refresh interval
Add color-coding to Recent Alerts

(2) Go to Settings => “My Commute” and add a second and third commuting line

…and of course, tonight, use our enhanced departureboard with track prediction

Please use this opportunity to share info and help each other.
Please use the Contact feature of our web site if you have any questions.

Let’s work together in these exceptional times

June 6, 2020 by Administrator

(Posted on the eve of Phase 1 of NYC COVID-19 reopening )

Clever Commute is a small business. Funded and operated by a 5-day-a-week NYC commuter.

I have been doing this for 14 years...and I'm not planning on stopping anytime soon.

As a way to thank our Premium users, I am offering (at no cost) the opportunity for you to use the Clever Commute platform to promote/advertise your product or service.

Logistical notes:

If you (or your spouse/family) have a product or service which would benefit from exposure to the tri-state commuter community, then please contact me.
Due to supply and demand, we may not be able to accommodate all.
This is a good faith offer with an intent to keep things simple and non-contentious. (e.g., no political ads)

Official Info regarding transit ticket refunds

March 13, 2020 by Administrator

Clever Commute is not affiliated with any transit agency.
We provide this info as a courtesy to our community.

Deeplink to MTA info (LIRR & Metro North)

Deeplink to NJ Transit info (with more info below)

Digital Tickets

To refund a monthly or weekly pass:

Select the pass in your All Tickets menu
Swipe the pass to the left
Select refund

See also: MyTix App Frequently Asked Questions Ticket Purchase screen.

Date/Timing	You Will Receive
Prior to the first business day of the calendar month/week	a full refund
After the start of the month/week if the refund is requested immediately following the purchase	a full refund
All other	the cost of two one-way tickets will be deducted from the refund amount for each business day you had the pass

MyTix Support: 973-491-8810 (Monday through Friday 7:30 AM – 4:30 PM)

Paper Ticket

Submit a refund request by mailing in your monthly pass or take it to a ticket agent or a customer service office and they will process a refund request.

The date of the refund request will be deemed to be the postmark date on the envelope used to request the refund. Weekly and monthly passes submitted before the start of the validity period will be refunded at the purchase price. Weekly and monthly passes submitted after the start of the validity period will have two full one-way fares deducted from the purchase price for each business day from the start of the validity period to the date of the refund request.

If you wish to mail in your refund request you are able to send it to the below address:

Rail Refund Department
NJ TRANSIT
One Penn Plaza East
Newark, NJ 07105-2246

We took down the paywall

March 10, 2020 by Administrator

Due to conditions on our commute, we have taken down the paywall for Clever Commute Premium features
That means that all users have all Premium features FOR FREE at this time.

Call to action: Logout/login AND restart the app

List of features - https://clevercommute.com/premiumfeatures
More info about Premium - https://clevercommute.com/premium

Suggestions to see some of the most-helpful features:

(1) Go to Settings => "Comms & Config"

Change the value of "History - Alerts" to see more than just 2 hours of recent history
Speed up your refresh interval
Add color-coding to Recent Alerts

(2) Go to Settings => "My Commute" and add a second and third commuting line

...and of course, tonight, use our enhanced departureboard with track prediction

Please use this opportunity to share info and help each other.
Please use the Contact feature of our web site if you have any questions.