Clever Commute Blog

Feb 17 – Metro North  Power Issue – Chronology of events

Feb 17 – Metro North Power Issue – Chronology of events

The good news is that the problem was resolved relatively quickly. The bad news is that this issue pretty much could not have happened at a worse time of day. Metro North’s area for improvement: Communications. There was a one-hour-and-fifteen-minute stretch of silence from Metro North…at the height of rush hour (5:08 PM to 6:23Read more about Feb 17 – Metro North Power Issue – Chronology of events[…]

Monday Morning MNR train breakdown

Monday Morning MNR train breakdown

Here is a color-coded breakdown of how the news flowed during this morning’s incident. Color key: Red – Information form Clever Commute  Blue – Information from Metro North  The incident began at approx 8:05 AM…and was immediately reported by the commuters. The first e-mail from Metro North comes almost 40 minutes later.  8:05 AM – 641 cannondaleRead more about Monday Morning MNR train breakdown[…]

Suspicious package on MNR today…timeline

Suspicious package on MNR today…timeline

Here is a color-coded breakdown of how the news flowed during this morning’s incident. Color key: Red – Information form Clever Commute  Blue – Information from Metro North  Green – Comments  — The chronology.  Metro-North spokesman Aaron Donovan said the suspension started at about 6:15 a.m o Note that the first e-mail from Metro North comesRead more about Suspicious package on MNR today…timeline[…]

Metro North Building Explosion – 12-March, 2014

Metro North Building Explosion – 12-March, 2014

As you read this chronology of events, please think about these key questions: How prompt and accurate was the news reporting? How prompt, accurate and actionable was the information shared by your company? (e.g., did your disaster recovery team send value-added alerts to employees?) Date Time Message 12-Mar 6:53:04 AM  6:46 Greens Farms to GCT 6Read more about Metro North Building Explosion – 12-March, 2014[…]

For the media (and others) who are looking for info about the derailment in the Bronx

For the media (and others) who are looking for info about the derailment in the Bronx

If you or your organization is covering the Metro North derailment ion the Bronx, this info may be of help to you: (1) Real-time feeds of the commuter-generated alerts from users of the Clever Commute system. Hudson line – https://www.clevercommute.com/rss/?url=December-Hudson Harlem line – https://www.clevercommute.com/rss/?url=December-Harlem New haven line – https://www.clevercommute.com/rss/?url=December-New-Haven Tech note: These are standard RSS feeds. From one weekRead more about For the media (and others) who are looking for info about the derailment in the Bronx[…]

Sept 25 – Special Announcement for MNR Riders

Sept 25 – Special Announcement for MNR Riders

Thanks to all the commuters who shared info this morning…and welcome to all the new people! Please continue to send people to clevercommute.com/signup to get “on board.” A few things to note: 1. The next few days (and maybe weeks) will be challenging for Metro North riders. MTA’s service plan for tomorrow (Thursday) can accommodate approximately 33% ofRead more about Sept 25 – Special Announcement for MNR Riders[…]

Tips for Metro North riders week of May 20, 2013

Tips for Metro North riders week of May 20, 2013

Earlier today, we published a posting of web resources for Metro North riders. In addition to that, here is some additional info Remember our zen: Share [information]…don’t ask [for it]. For those of you who are new to Clever Commute, please check out our best practices. We have 20,00+people in our network…so stepping in and askingRead more about Tips for Metro North riders week of May 20, 2013[…]