The good news is that the problem was resolved relatively quickly. The bad news is that this issue pretty much could not have happened at a worse time of day. Metro North’s area for improvement: Communications. There was a one-hour-and-fifteen-minute stretch of silence from Metro North…at the height of rush hour (5:08 PM to 6:23Read more about Feb 17 – Metro North Power Issue – Chronology of events[…]

Here is a color-coded breakdown of how the news flowed during this morning’s incident. Color key: Red – Information form Clever Commute  Blue – Information from Metro North  The incident began at approx 8:05 AM…and was immediately reported by the commuters. The first e-mail from Metro North comes almost 40 minutes later.  8:05 AM – 641 cannondaleRead more about Monday Morning MNR train breakdown[…]

Here is a color-coded breakdown of how the news flowed during this morning’s incident. Color key: Red – Information form Clever Commute  Blue – Information from Metro North  Green – Comments  — The chronology.  Metro-North spokesman Aaron Donovan said the suspension started at about 6:15 a.m o Note that the first e-mail from Metro North comesRead more about Suspicious package on MNR today…timeline[…]

As you read this chronology of events, please think about these key questions: How prompt and accurate was the news reporting? How prompt, accurate and actionable was the information shared by your company? (e.g., did your disaster recovery team send value-added alerts to employees?) Date Time Message 12-Mar 6:53:04 AM  6:46 Greens Farms to GCT 6Read more about Metro North Building Explosion – 12-March, 2014[…]