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NJT

How Clever Commute integrates the official info from transit providers

How Clever Commute integrates the official info from transit providers

March 7, 2021 by Administrator

As users of our Premium service, know, Clever Commute can be much more than a place for crowdsourced info. (ref: The five data sources)

And, as commuters know, the transit providers continue to try to share timely info directly with their commuters.

Clever Commute can bring both of these together in the app.

For years, “official info” was a Premium feature. But we’re considering making it part of the free tier.

Here’s an example:

Filed Under: announcements, NJT, premium

Official Info regarding transit ticket refunds

Official Info regarding transit ticket refunds

March 13, 2020 by Administrator

Clever Commute is not affiliated with any transit agency.
We provide this info as a courtesy to our community.

Deeplink to MTA info (LIRR & Metro North)

Deeplink to NJ Transit info (with more  info below)

Digital Tickets

To refund a monthly or weekly pass:
  1. Select the pass in your All Tickets menu
  2. Swipe the pass to the left
  3. Select refund
See also: MyTix App Frequently Asked Questions Ticket Purchase screen.
Date/TimingYou Will Receive
Prior to the first business day of the calendar month/weeka full refund
After the start of the month/week
if the refund is requested immediately following the purchase
a full refund
All otherthe cost of two one-way tickets will be deducted from the refund amount for each business day you had the pass
MyTix Support: 973-491-8810 (Monday through Friday 7:30 AM – 4:30 PM)

Paper Ticket 

Submit a refund request by mailing in your monthly pass or take it to a ticket agent or a customer service office and they will process a refund request.
The date of the refund request will be deemed to be the postmark date on the envelope used to request the refund. Weekly and monthly passes submitted before the start of the validity period will be refunded at the purchase price. Weekly and monthly passes submitted after the start of the validity period will have two full one-way fares deducted from the purchase price for each business day from the start of the validity period to the date of the refund request.
If you wish to mail in your refund request you are able to send it to the below address:
Rail Refund Department
NJ TRANSIT
One Penn Plaza East
Newark, NJ 07105-2246

Filed Under: announcements, LIRR, MNR, NJT

Getaway Day Advice – Thankgiving 2019

Getaway Day Advice – Thankgiving 2019

November 24, 2019 by Administrator

As a service to commuters, we provide this getaway advice for those who are exiting NYC (via public transit) for Thanksgiving. Read on for:

  1. A look back at 2018: “What happened on the Wednesday before the holiday last year?“
  2. Clever Commute’s “SIX T’s” – the key to a stress-free commute on get-away day.

(1) What happened on the Wednesday before Thankgiving last year?

Overall: things were good before 1:00 PM. Conditions deteriorated in the 1:00 hour.
See carrier-specific notes below for details about what happened on your commute.

LIRR

  • The early getaway was not bad: Between 12:00 PM and 2:00 PM, there were scattered issues on Port Jefferson and Ronkonkoma branches
  • But the traditional commute saw “one of everything”…announced systemwide
    • 5:21 PM a medical issue
    • 6:01 PM (and re-stated at 6:23 PM) signal issues
    • 7:07 PM – slippery rail
    • 8:40 PM – LIRR announces things are finally on or close

Metro North

After some small noontime issues, primarily in the branches, the main 3 lines had fairly-uneventful afternoons (although those traveling near Southeast were affected by debris on track)

Metro North was also affected (6:51 PM) by the slippery rail condition announced by LIRR at 7:07 PM

NJ Transit Trains

  • Nothing out of the ordinary until 2:00 PM or so…but then the crowds took their toll
  • 2:00 PM to 3:30 PM, riders used the word packed to describe several trains
  • Between 3:30 PM and 4:30 PM, conditions worsened. A handful of cancels, and very crowded conditions
  • 4:45 PM – Northeast Corridor experiences overhead wire problem..and things deteriorated further
  • 5:15 PM – NJT announces
    • NEC and NJCL service is suspended in both directions
    • cross-honoring is in place
  • 6:01 PM – NJT announces NEC and NJCL service resumes with 60-min delays
    …but commutes share news that every train listed at NYP is on STAND BY
  • 8:16 PM – The NEC and NJCL delays are now announced as 30-min
    …and by 9:30 PM, things seem back to normal

Hoboken was consistently reported to be a good option throughout the day

NJ Buses

  • 2:54 PM – PABT announced The PA Bus Term for Departures (NJ-bound) is experiencing a delay due to the general volume of traffic.
  • It was a crowded, but not terrible PM bus commute. By 6:00 PM, things were fairly quiet.

(2) Here are Clever Commute’s “SIX T’s” – the key to a stress-free commute on getaway day:

1. Technology – Think and plan NOW. Update your apps, load your e-Reader, charge your headphones, curate your playlist, charge your device and consider a portable charger.
Theses simple things can greatly reduce stress.

2. Tickets – tickets..Tickets…TICKETS. Get them early!
If you or your traveling companion will need a ticket, get it BEFORE Friday afternoon.
Lines are loooooong on getaway days.
Idea: LIRR, Metro North, NJ Transit and NY Waterway all have ticket apps!

3. Timing is crucial
Use the re-cap above as a guide…but add some padding to be safe.

4. Timetables and Schedule changes 
LIRR, Metro North and NJ Transit will provide (extra) getaway day service…but all 3 have date-specific trip planners on their sites.

5. Terminal – Choose wisely

  • If it is at all within your control, avoid NY Penn Station.
  • NJT riders: consider Hoboken and/or Newark Penn
  • LIRR riders:  consider Atlantic Terminal or Hunterspoint Avenue

6. Other Tips: 

  • Dress in layers – the terminal or the trains can be warm
  • Bring water/snacks – save time…save money. Plan ahead.
  • “Baggage strategy” matters – There is going to be lots of luggage around on Wednesday.
  • Pick/Pack your bag early and lightly!
  • Make your plan now…Do NOT wait until Wednesday morning to start thinking about this.

Have a great holiday!

Filed Under: announcements, LIRR, MNR, NJT Tagged With: getaway

A (official) ‘heads up’ before you commute

A (official) ‘heads up’ before you commute

October 5, 2019 by Administrator

This page explains one or more of the dozens of amazing features found in Clever Commute Premium.

At the start of your commute, this feature sends an alert (per your notification options) to let you if your provider says things are GOOD SERVICE (LIRR/Metro-North) or On or Close (NJ Transit) .

This matches what you see at Service Status at your (train) provider’s website. E.g.,  http://mta.info or www.njtransit.com

Example:

Of course, if the official info does not match what you see, your fellow commuters would appreciate it if you’d share the real status with them. 

 

You’re In Control: 
Usage notes:

  • Adjust your My Commute times (via Settings => My Commute) to reflect your travel times
  • You will receive one notification for each commute time you have selected

Turn this feature on/off via Settings => Comms and Config => Alerts/Bots/Probes

More info about controlling these notifications: Blog post

 

Filed Under: Feature, LIRR, MNR, NJT

March 2 in Hoboken

March 2 in Hoboken

March 4, 2018 by Administrator

When I arrived in Hoboken on Friday morning, I looked up and said “the falling snow looks pretty”.

Then I looked down and said “If this is 8:00 AM…then tonight’s commute will be a tough one” (and it was)

 

 

 

Filed Under: NJT Tagged With: Hoboken

Clever Commute’s “NJ Transit Strike” Command Center

Clever Commute’s “NJ Transit Strike” Command Center

February 19, 2016 by Administrator

Welcome! Clever Commute is the #1 source of information about mass-transit commuting.
We are an on-line service, offering

  • Free and premium products for commuters
  • B2B services for the media / enterprise.

Resources

  • NJT’s contingency plans
  • A growing list of workarounds / alternatives to NJ Transit trains

News articles curated by Clever Commute

TitleSourceDate
Clever Commute Facebook PageManyOngoing
 NJ Transit Strike Survival GuideWSJ 10-Mar 2016
8 Things You Need To Know about Possible NJT StrikeNJ.com10-Mar 2016
[Map] N.J. Transit Plans Park-and-Ride LocationsNY Times6-Mar 2016
NJT Offers Contingency Plan In Case Of Massive Rail Worker StrikeGothamist3-Mar 2016
Possible NJ Transit strike nears, 33 years after last one NJ.com28-Feb 2016
NJ Transit strike threat: Union chief ‘hopeful’ for dealapp.com18-Feb 2016
Health insurance is sticking point in NJ Transit negotiations  NJ.com17-Feb 2016
Settle contract to avoid strike, members of Congress tell NJ TransitNJ.com17-Feb 2016
Labor board decides in favor of NJ Transit workersNorthJersey.com11-Jan 2016

 

Filed Under: announcements, NJT

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