LIRR

Official Info regarding transit ticket refunds

Official Info regarding transit ticket refunds

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Clever Commute is not affiliated with any transit agency.
We provide this info as a courtesy to our community.

Deeplink to MTA info (LIRR & Metro North)

Deeplink to NJ Transit info (with more  info below)

Digital Tickets

To refund a monthly or weekly pass:
  1. Select the pass in your All Tickets menu
  2. Swipe the pass to the left
  3. Select refund
See also: MyTix App Frequently Asked Questions Ticket Purchase screen.
Date/Timing You Will Receive
Prior to the first business day of the calendar month/week a full refund
After the start of the month/week
if the refund is requested immediately following the purchase		 a full refund
All other the cost of two one-way tickets will be deducted from the refund amount for each business day you had the pass
MyTix Support: 973-491-8810 (Monday through Friday 7:30 AM – 4:30 PM)

Paper Ticket 

Submit a refund request by mailing in your monthly pass or take it to a ticket agent or a customer service office and they will process a refund request.
The date of the refund request will be deemed to be the postmark date on the envelope used to request the refund. Weekly and monthly passes submitted before the start of the validity period will be refunded at the purchase price. Weekly and monthly passes submitted after the start of the validity period will have two full one-way fares deducted from the purchase price for each business day from the start of the validity period to the date of the refund request.
If you wish to mail in your refund request you are able to send it to the below address:
Rail Refund Department
NJ TRANSIT
One Penn Plaza East
Newark, NJ 07105-2246

A (official) ‘heads up’ before you commute

A (official) ‘heads up’ before you commute

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This page explains one or more of the dozens of amazing features found in Clever Commute Premium.

At the start of your commute, this feature sends an alert (per your notification options) to let you if your provider says things are On or Close (transit lingo for "no reported problems") .

This matches what you see at Service Status at your (train) provider's website. E.g.,  http://mta.info or www.njtransit.com

Example:

Of course, if the official info does not match what you see, your fellow commuters would appreciate it if you'd share the real status with them. 

 

You're In Control:  
Usage notes:

  • Adjust your My Commute times (via Settings => My Commute) to reflect your travel times
  • You will receive one notification for each commute time you have selected

Turn this feature on/off via Settings => Comms and Config => Alerts/Bots/Probes

More info about controlling these notifications: Blog post

 

UNVERIFIED list of LIRR work-arounds

UNVERIFIED list of LIRR work-arounds

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This list is based on a blog post we did in preparation for a potential 2014 LIRR strike. 
Clever Commute is not affiliated with any transit provider…and does not guarantee the accuracy of this data or the reliability of the providers mentioned below.
We share this list as a courtesy to our riders. Please visit our Facebook page to share comments.

These are options above and beyond the MTA’s contingency plan for the 2014 strike. Some of the private carriers take/require reservations

  • 7Bus – Serves Riverhead, Ronkonkoma, and Melville
  • Go Bus – Serves Glen Cove and Roslyn
  • NICE Bus – Many locations
  • Hampton Jitney – Serves Amagansett, East Hampton, Wainscott, Bridgehampton, Water Mill, Southampton, and Manorville
  • Hampton Luxury Liner – Serves Amagansett, East Hampton, Wainscott, Bridgehampton, Water Mill, and Southampton
  • The Bridgeport & Port Jefferson Steamboat Company – Take the ferry across the Sound…and catch Metro North.
  • MTA Bus – North Shore LIRR riders, the N20, N21, Q12 buses go to Flushing Queens where you can take the # 7 subway
  • Other MTA Buses (credit: LI Press)
    • Take the n20/21 bus to the 7 line at Main Street and Roosevelt Avenue in Flushing.
    • Take the n31/32 bus or the n33 bus to the A line on Mott Avenue in Far Rockaway.
    • Take the n4 bus to the E, J, and Z lines at the Jamaica Center on Parsons Boulevard and Archer Avenue in Jamaica.
    • Take the n1 bus, the n6 bus, the n22/A bus, the n24 bus, or the n26 bus to the F line at 179 Street and Hillside Avenue in Jamaica.

Related resources:

Clever Commute LIRR Strike Command Center

Clever Commute LIRR Strike Command Center

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Welcome! Clever Commute is the #1 source of information about mass-transit commuting. We are an on-line service, offering free and premium products for commuters…and B2B services for the media / enterprise.
Here is a link to all the resources you may need

Just for fun: Clever vent (a way for the commuters to let off a little steam) – https://clevercommute.com/vent

Official info from MTA

LIRR Strike Info – Real Time Datafeeds of Commuter alerts

LIRR Strike Info – Real Time Datafeeds of Commuter alerts

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Welcome! The links below give you real-time access to the alerts which are being shared by LIRR commuters!
These are industry-standard XML feeds which you can view in any RSS reader.

Please visit the Clever Commute LIRR Strike Command Center for more resources.

Please note:

  • Here is a link to technical info about the feeds
  • These links contain 7 days of rolling information
  • Some have more information than others…and are listed in rough order of volume.
  • These links will expire on 31-July. Contact us if you like to see them beyond that day.

In order to save bandwith here, we don’t list out the full URL. Rather, you need build the URL’s. It’s simple!
For each branch, take the suffix in the right column, and append it to
the URL “https://clevercommute.com/rss/?url=”

Example: For “Test Branch”, the web address would be:
https://clevercommute.com/rss/?url=media-lirr-test-branch 

Branch Name Suffix
Test Branch media-lirr-test-branch
Ronkonkoma media-lirr-ronkonkoma
Babylon media-lirr-babylon
Port Jefferson media-lirr-port-jefferson
Port Washington media-lirr-port-washington
Far Rockaway media-lirr-far-rockaway
Hempstead media-lirr-hempstead
Long Beach media-lirr-long-beach
Montauk media-lirr-montauk
Oyster Bay media-lirr-oyster-bay
West Hempstead media-lirr-west-hempstead

LIRR Workarounds

LIRR Workarounds

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In the event of an LIRR strike, we have crowdsourced these alternative ways to get to/from NYC. Please continue to share via the Contact feature of our web site.

Please visit the Clever Commute LIRR Strike Command Center for more resources.

These are options above and beyond the MTA’s contingency plan. Some of the private carriers take/require reservations

  • 7Bus – Serves Riverhead, Ronkonkoma, and Melville
  • Bolt Bus – Serves Riverhead, Ronkonkoma and Huntington
  • Go Bus – Serves Glen Cove and Roslyn
  • NICE Bus – Many locations
  • Hampton Jitney – Serves Amagansett, East Hampton, Wainscott, Bridgehampton, Water Mill, Southampton, and Manorville
  • Hampton Luxury Liner – Serves Amagansett, East Hampton, Wainscott, Bridgehampton, Water Mill, and Southampton
  • The Bridgeport & Port Jefferson Steamboat Company – Take the ferry across the Sound…and catch Metro North. Special rates.
  • MTA Bus – North Shore LIRR riders, the N20, N21, Q12 buses go to Flushing Queens where you can take the # 7 subway
  • Other MTA Buses (credit: LI Press)
    • Take the n20/21 bus to the 7 line at Main Street and Roosevelt Avenue in Flushing.
    • Take the n31/32 bus or the n33 bus to the A line on Mott Avenue in Far Rockaway.
    • Take the n4 bus to the E, J, and Z lines at the Jamaica Center on Parsons Boulevard and Archer Avenue in Jamaica.
    • Take the n1 bus, the n6 bus, the n22/A bus, the n24 bus, or the n26 bus to the F line at 179 Street and Hillside Avenue in Jamaica.

Related resources: