Simple as that…
- 4:14 PM: a commuter posted an alert on his line to share what he heard on the train
“Conductor just announced single-tracking in/out of Penn”
- Clever Commute Artificial Intelligence technology recognized that an alert about “single-tracking” is something that affects users on all NJT lines.
We therefore automatically re-shared it to all of our NJT riders.
- 4:59 PM: NJT first notifies users of the issue
- 5:02 PM: a different commuter Tweeted their frustration (to NJT) that CleverCommute broke the story
and that NJT “announced this [problem] only 50 minutes after @clevercommute did”
See the Tweet here – https://twitter.com/
NJT said they are looking into this…but as of the update time on this blog post, the original Twitter user is still awaiting a reply