We just wanted to be sure you know that we have a new-ish way to manage customer support (and our Contact Us link at our web site). We announced it almost a year ago at this blog post.
As the size of our community surpasses the 20,000 commuter mark, it’s time to think about new and innovative ways to thrill and retain the only true asset we have: the commuters.
It probably comes as no surprise that we are crowdsourcing it…with help from an innovative company called GetSatisfaction.com
What is Get Satisfaction (2 minute YouTube video). Didn’t watch that? Well here is what you need to know: GetSatisfaction is a 3rd party website which tracks and manages the questions and answers from the community. Instead of writing to someone at Clever Commute…and waiting…the GetSatisfaction technology guides you to the answer.
Clever Commute technology is solid and the commuters are proactive and helpful. But…”stuff” comes up…and we need a scalable way to address it. For example:
- Commuters may have question about their subscription (sign-up, change address, pausing “Clever Commute” while on vacation, etc)
- Our business partners have questions about their data feeds
- Sponsors may be looking for our media kit for advertisers
- The media may want to reach us for a quote or interview