Administrator

Shhh…it’s a secret (T-?)

PATH’s turn (T-14)

PATH’s turn (T-14)

by

A Clever Commuter relayed this message  14 minutes before PATH did.

Clever Commute [5:33 AM] -  Path service suspended. There us no Path Service from Newark to WTC, NJT is cross honoring

PATH Alerts  [5:47 AM] – NJT Buses are running express from Market St. Newark Penn Station to Journal Square

Where Clever Communicator Needs Help (today – day-to-day ops)

Where Clever Communicator Needs Help (today – day-to-day ops)

by

  1. Follow up on messages sent from subscribers…but from the “wrong” address
    (e.g., they signed up with a work e-mail….but sent from a non-work e-mail)
  2. Coach / Remind / Thank people regarding proper use of the service
  3. Follow up with people who started the sign-up…but did not finish / confirm
  4. Setup for people that use SMS / text messaging
  5. Support the process of customer service / FAQ
  6. Run monthly metrics / reporting on growth (# messages, # subscribers)
  7. Monitor the web/blogosphere/news for references to Clever Commute
  8. Follow-up with anyone who “unsubscribes” (get their feedback)

Yes, it’s Monday (T-11)

Yes, it’s Monday (T-11)

by

A Clever Commuter relayed this message 11 minutes before NJ Transit did.

Clever Commute [7:25 AM] -  7:03 from bay st to nyp. Stuck – Mechanical prob bet watsessing and broad st

NJ Transit [7:36 AM] – the 6:46am from Montclair State University up to 20 min. delay near Watsessing Ave, due to mechanical problems

Brokebus tunnel (T-14)

Brokebus tunnel (T-14)

by

A Clever Commuter relayed this message 14 minutes before NJ Transit did.

Clever Commute [7:07 AM] -  Bus broken down in bus lane.

NJ Transit [7:21 AM] – Bus service into Port Authority Bus Terminal is subject to delays due to a disabled vehicle

Power goes out at NYP. We break the story (T-6).

Power goes out at NYP. We break the story (T-6).

by

A Clever Commuter relayed this message 6 minutes before NJ Transit did.

Clever Commute [8:57 AM] -  Power failure at NYP, no trains into Penn

NJ Transit [9:03 AM] – Service in/out of NY is temporarily suspended due to an Amtrak power problem near NY