announcements

In the USA Today…today

Looking forward to more media coverage

What a day – The Sunday Star Ledger!

Nice press is nice (MainStreet.com)

“Too much e-mail”?…Not from us ;)

“Too much e-mail”?…Not from us ;)

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A few weeks back, we told you about a new feature that would actively seek to find and eliminate duplicate messages in the Clever Commute system.

We continue to phase it in…but in case you are interested, here is an example from today’s commute (on NJ Transit Northeast Corridor Line – the largest commuter rail line in North America)

6:55 AM
HAMLTN 6:36 to NYP is now 14 minutes late. NJT says 18 minutes due to mech failure. Empty train blew by the station 3 minutes ago.

6:56 AM
646 out of PJ 18 minutes late

As you’d expect…the 6:55 message was sent along to the Clever Commuters…and the 6:56 message was suppressed.

Just one more example of how we are continually working to make Clever Commute better.

How we manage duplicate messages

How we manage duplicate messages

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Here is how it works:

If user A tries to Send an alert which is similar to a previous messge from user B” the app will pop-up a message with details of B’s message to expain that they are potentially sending a duplicate.

User A then has 3 choices

  1. Edit their message…and therefore differentiate it from the one sent by user B
    (an then re-send)
  2. Cancel their message…since the one sent by user B suffices
  3. Send the message as-is

Our intent here is to fully leverage the wisdom of the crowd…while also being sensitive to the amount of data you get.

We certainly don’t mean to frustrate anyone….or fail to share relevant information.

But also want you to understand that it is very difficult for technology to determine true duplicates. Our approach will never be perfect. However, as time goes by, we “tune the dials” to improve the features and richness of this algorithm.