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Administrator

Official Info regarding transit ticket refunds

Official Info regarding transit ticket refunds

March 13, 2020 by Administrator

Clever Commute is not affiliated with any transit agency.
We provide this info as a courtesy to our community.

Deeplink to MTA info (LIRR & Metro North)

Deeplink to NJ Transit info (with more  info below)

Digital Tickets

To refund a monthly or weekly pass:
  1. Select the pass in your All Tickets menu
  2. Swipe the pass to the left
  3. Select refund
See also: MyTix App Frequently Asked Questions Ticket Purchase screen.
Date/TimingYou Will Receive
Prior to the first business day of the calendar month/weeka full refund
After the start of the month/week
if the refund is requested immediately following the purchase
a full refund
All otherthe cost of two one-way tickets will be deducted from the refund amount for each business day you had the pass
MyTix Support: 973-491-8810 (Monday through Friday 7:30 AM – 4:30 PM)

Paper Ticket 

Submit a refund request by mailing in your monthly pass or take it to a ticket agent or a customer service office and they will process a refund request.
The date of the refund request will be deemed to be the postmark date on the envelope used to request the refund. Weekly and monthly passes submitted before the start of the validity period will be refunded at the purchase price. Weekly and monthly passes submitted after the start of the validity period will have two full one-way fares deducted from the purchase price for each business day from the start of the validity period to the date of the refund request.
If you wish to mail in your refund request you are able to send it to the below address:
Rail Refund Department
NJ TRANSIT
One Penn Plaza East
Newark, NJ 07105-2246

Filed Under: announcements, LIRR, MNR, NJT

We took down the paywall

We took down the paywall

March 10, 2020 by Administrator

Due to conditions on our commute, we have taken down the paywall for Clever Commute Premium features 
That means that all users have all Premium features FOR FREE at this time.

Call to action: Logout/login AND restart the app

List of features – https://clevercommute.com/premiumfeatures
More info about Premium – https://clevercommute.com/premium

Suggestions to see some of the most-helpful features:

(1) Go to Settings => “Comms & Config”

  • Change the value of “History – Alerts” to see more than just 2 hours of recent history
  • Speed up your refresh interval
  • Add color-coding to Recent Alerts

(2) Go to Settings => “My Commute” and add a second and third commuting line

…and of course, tonight, use our enhanced departureboard with track prediction

Please use this opportunity to share info and help each other.
Please use the Contact feature of our web site if you have any questions.

Filed Under: announcements

What’s new in version 4.1.2

What’s new in version 4.1.2

March 8, 2020 by Administrator

  • Fixed bug affecting new subscribers
  • Overhauled outbound e-mail processing
  • Performance improvements
  • Updated News You Need (Added a Dismiss feature)
  • Make password requirements easier to understand at signup
  • Other back-end bug fixes

Filed Under: Release Notes Tagged With: releasenotes

Clever Commute during times of Coronavirus

Clever Commute during times of Coronavirus

March 8, 2020 by Administrator

This blog post explains how commuters can use an existing feature of the Clever Commute app to specifically share information about the conditions on the train/bus or conditions at their station.

(for general info on how to send an alert via the app, see this previous post)

Click to enlarge pictures. Note that yellow highlighting has been added for clarity in this post.

Use the Participate menuCompose your alert using one of these categories

Filed Under: documentation Tagged With: safety

Links to Transit Provider info about Coronavirus

Links to Transit Provider info about Coronavirus

March 7, 2020 by Administrator

Clever Commute is not affiliated with any transit provider.

We provide these links as a courtesy to our riders.

  • NJ Transit (3-March, 2020)
  • MTA (LIRR, Metro North, Subway)
  • PATH (4-March, 2020)

Filed Under: community updates Tagged With: safety

NJT and “on-time” (Facts)

NJT and “on-time” (Facts)

March 1, 2020 by Administrator

Scenario: I need to take an NJT train to work in order to attend a 9:00 AM meeting

Note: I am responsible for where I live…how I commute…and how much lead time I need for a 9:00 AM meeting in NYC. I just need the transit providers to follow their published schedules.

The plan:  NJT Train Schedule (MoBo Line, Watchung Avenue Station to Hoboken) to PATH (Hoboken to World Trade Center)

Here’s a picture: Catch the 7:44 AM…get to Hobo at 8:20 AM…hop on the PATH…arrive in time for 9:00 meeting.
(Keep reading…)

 

 

 

 

 

 

 

 

Easy-peasy, right? Well…there are two versions of what happens:

Published ScheduleReality
Arrive Hoboken at 8:20 AM

Walk to PATH and take the 8:23 train to WTC

Arrive at the office in time for 9:00 AM meeting

Arrive Hoboken at 8:24 AM*

Walk to PATH and miss the 8:23 AM

Stand around and wait

Take the 8:29 AM PATH train to WTC

Arrive at the office too late to attend a 9:00 AM meeting

Regarding the asterisk in Reality, above

  • Train #1002 never gets to Hoboken at 8:17 AM
  • Yes, I can say never because I use the Clever Commute app to capture the actual “doors open” time each day
  • It actually arrives an average of almost 4 minutes late (3:58 to be exact)
NJT says it’s a 33-minute trip.
It’s not.
I encourage NJT to be realistic about train #1002. Change the published arrival time to 8:24 AM.

 

Filed Under: announcements Tagged With: metrics

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