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Clever Commute during times of Coronavirus

Clever Commute during times of Coronavirus

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This blog post explains how commuters can use an existing feature of the Clever Commute app to specifically share information about the conditions on the train/bus or conditions at their station.

(for general info on how to send an alert via the app, see this previous post)

Click to enlarge pictures. Note that yellow highlighting has been added for clarity in this post.

Use the Participate menuCompose your alert using one of these categories

[Beta] Fall 2015 Premium Product for Android

[Beta] Fall 2015 Premium Product for Android

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Android beta version of the PREMIUM Clever Commute app!
How it works 

  1. You must be in the Clever Commute beta program to install the app (Use the Contact form of our website to let us know you want to join the beta test).
  2. Request a download of the beta from Google Play via the link we send you.
    Note: We can not control the timing of the download from Google Play to your device. We appreciate your patience.
  3. The premium version generally looks like the free version. There are two differences:
    A. At login, you get a pop-up saying your first 30 days are free
    B. There is a menu option to purchase premium (currently $24.99)
  4. Please experiment in the trial period…but also do make the purchase.
    The Google Play app is aware of the fact that this is a beta product…so you will not actually be charged.
    No matter what: rest assured that your real first year fees are “on us”
  5. See all the features here – https://clevercommute.com/premium

 

Logging in:

Inside Track user? Then use your existing id and password.

 – Otherwise –

Use your existing user id and password (which you use for the free app)

Please read:

  • The Beta software DOES connect you to the live Clever Commute system.
  • Yes – you can use the beta version to send real messages if you have something to report to fellow commuters.
  • If you want to send a “test” message, then we must pre-configure your account via these steps. Else, you will be spamming your fellow users.
  • Free users see fewer message (shorter history) than Inside Track users.
  • Please give us feedback. Let us know if you have ANY questions.

 

In case you want to test out sending a Clever Commute message

In case you want to test out sending a Clever Commute message

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Here is how to create an alert which will test your account…but will NOT be visible in the app.

  1. Select the Participate menu option
  2. Set (1) What do you want to do to
    Send test message
  3. Ignore (2) What’s happening?
  4. Ignore (3) What’s the impact? 
  5. Ignore (4) Does this relate to a train? 
  6. Set (5) Tell us a bit more to
    I am a commuter doing a verification of my account
    …and press Send.

    Do NOT use the word test in your alert.

Step 7. – Use the Contact feature of the website to let us know you did a test…and we’ll let you know if we got it. 

 

Correcting Payment Problems for non-PayPal users

Correcting Payment Problems for non-PayPal users

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If you are reading this post, then it’s likely that you signed up for Clever Commute using a credit card (and you do not have a PayPal account)
(see https://clevercommute.com/payments for more info)

Clever Commute uses PayPal to process all transactions (even if you do not have a PayPal account). In these situations, PayPal internally creates a Guest account to process your subscription. It all works well…unless there is a problem with your credit card (e.g., lost/stolen or expired).

When that happens, PayPal does not have a mechanism for you to update your credit card details. The good news is that by simply following the Clever Commute sign-up instructions, you can let PayPal know what card they should use going forward. When you use Clever Commute, we (and PayPal) will prompt you to pay for your subscription…and your new payment information will be linked to your existing Clever Commute account.

Correcting Payment Problems for PayPal users (business accounts)

Correcting Payment Problems for PayPal users (business accounts)

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If you are reading this post, then there is likely a problem with the funding source used by your business PayPal account.
(see https://clevercommute.com/payments for more info)

In order to get your Clever Commute account up-and-running, there are 1 or 2 steps.

(1) Ensure that you have a valid funding source for your PayPal account

  1. Go to PayPal and click on My Account
  2. Click on Profile
  3. On the ensuing page, click on My money
  4. Update Bank accounts and/or  Debit and credit cards to ensure you have suitable payment source

(2) Let PayPal know what funding source should be used for your Clever Commute account

  1. Follow steps 1-3 above to see My Money
  2. Click Update beside My preapproved payments
  3. Select the merchant whose agreement you want to change under Merchant
  4. Click on Clever Communicator, LLC
  5. Update the Funding Source to a valid payment method

Correcting Payment Problems for PayPal users (personal accounts)

Correcting Payment Problems for PayPal users (personal accounts)

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If you are reading this post, then there is likely a problem with the funding source used by your personal PayPal account.
(see https://clevercommute.com/payments for more info)

In order to get your Clever Commute account up-and-running, there are 1 or 2 steps.

(1) Ensure that you have a valid funding source for your PayPal account

  1. Go to PayPal and click on the Wallet option at the top of the page.
  2. Ensure that PayPal balance, Bank accounts and Credit and debit cards are sufficient /valid to cover the cost of your subscription

(2) Let PayPal know what funding source should be used for your Clever Commute account

  1. Click on the settings (gears) icon at the top right corner of the PayPal home page
  2. Look for Payment settings on the lower right side of the page
  3. Click on Preapproved payments
  4. Click on Clever Communicator, LLC
  5. Update the Funding Source to a valid payment method