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[Beta] Fall 2015 Premium Product for Android

November 12th, 2015  |  Published in documentation

Android beta version of the PREMIUM Clever Commute app!
How it works 

  1. You must be in the Clever Commute beta program to install the app (Use the Contact form of our website to let us know you want to join the beta test).
  2. Request a download of the beta from Google Play via the link we send you.
    Note: We can not control the timing of the download from Google Play to your device. We appreciate your patience.
  3. The premium version generally looks like the free version. There are two differences:
    A. At login, you get a pop-up saying your first 30 days are free
    B. There is a menu option to purchase premium (currently $24.99)
  4. Please experiment in the trial period…but also do make the purchase.
    The Google Play app is aware of the fact that this is a beta product…so you will not actually be charged.
    No matter what: rest assured that your real first year fees are “on us”
  5. See all the features here – https://clevercommute.com/premium

 

Logging in:

Inside Track user? Then use your existing id and password.

 – Otherwise –

Use your existing user id and password (which you use for the free app)

Please read:

  • The Beta software DOES connect you to the live Clever Commute system.
  • Yes – you can use the beta version to send real messages if you have something to report to fellow commuters.
  • If you want to send a “test” message, then we must pre-configure your account via these steps. Else, you will be spamming your fellow users.
  • Free users see fewer message (shorter history) than Inside Track users.
  • Please give us feedback. Let us know if you have ANY questions.

 

In case you want to test out sending a Clever Commute message

June 20th, 2015  |  Published in App, documentation, Ops, techdoc

If you want to test it out without sending a “real” alert:

  1. Select the Participate menu option
  2. Set (1) What do you want to do to Send test message
  3. Set (2) What’s happening? to Other 
  4. Set (3) What’s the impact? to Unknown or N/A
  5. Leave (4) blank 
  6. Set (5) Tell us a bit more to I am a commuter doing a verification of my account
    …and press Send.

    Do NOT use the word test in your alert.

Use the Contact feature of the website to let us know you did a test…and we’ll let you know if we got it. 
(It will NOT be visible in the app) 

 

Correcting Payment Problems for non-PayPal users

December 5th, 2014  |  Published in admin, documentation, Inside Track, payment

If you are reading this post, then it’s likely that you signed up for Clever Commute using a credit card (and you do not have a PayPal account)
(see https://www.clevercommute.com/payments for more info)

Clever Commute uses PayPal to process all transactions (even if you do not have a PayPal account). In these situations, PayPal internally creates a Guest account to process your subscription. It all works well…unless there is a problem with your credit card (e.g., lost/stolen or expired).

When that happens, PayPal does not have a mechanism for you to update your credit card details. The good news is that by simply following the Clever Commute sign-up instructions, you can let PayPal know what card they should use going forward. When you use Clever Commute, we (and PayPal) will prompt you to pay for your subscription…and your new payment information will be linked to your existing Clever Commute account.

Correcting Payment Problems for PayPal users (business accounts)

December 5th, 2014  |  Published in admin, documentation, Inside Track, payment

If you are reading this post, then there is likely a problem with the funding source used by your business PayPal account.
(see https://www.clevercommute.com/payments for more info)

In order to get your Clever Commute account up-and-running, there are 1 or 2 steps.

(1) Ensure that you have a valid funding source for your PayPal account

  1. Go to PayPal and click on My Account
  2. Click on Profile
  3. On the ensuing page, click on My money
  4. Update Bank accounts and/or  Debit and credit cards to ensure you have suitable payment source

(2) Let PayPal know what funding source should be used for your Clever Commute account

  1. Follow steps 1-3 above to see My Money
  2. Click Update beside My preapproved payments
  3. Select the merchant whose agreement you want to change under Merchant
  4. Click on Clever Communicator, LLC
  5. Update the Funding Source to a valid payment method

Correcting Payment Problems for PayPal users (personal accounts)

December 5th, 2014  |  Published in admin, documentation, Inside Track, payment

If you are reading this post, then there is likely a problem with the funding source used by your personal PayPal account.
(see https://www.clevercommute.com/payments for more info)

In order to get your Clever Commute account up-and-running, there are 1 or 2 steps.

(1) Ensure that you have a valid funding source for your PayPal account

  1. Go to PayPal and click on the Wallet option at the top of the page.
  2. Ensure that PayPal balance, Bank accounts and Credit and debit cards are sufficient /valid to cover the cost of your subscription

(2) Let PayPal know what funding source should be used for your Clever Commute account

  1. Click on the settings (gears) icon at the top right corner of the PayPal home page
  2. Look for Payment settings on the lower right side of the page
  3. Click on Preapproved payments
  4. Click on Clever Communicator, LLC
  5. Update the Funding Source to a valid payment method

 

 

 

 

 

 

Payments – Landing Page for All Supported Payment Platforms

December 5th, 2014  |  Published in admin, documentation, Inside Track, payment

We love all of our customers. Maybe you have a PayPal account…maybe you don’t. That’s OK. But we just want you to know that (for your safety) PayPal handles all of our transactions.

  • People who DO have a PayPal account likely have one or more funding sources (e.g., credit card, bank account, PayPal balance) set up at PayPal.
  • People who DO NOT have a PayPal account – PayPal charges your card on Clever Commute’s behalf.

In both cases, PayPal will make the recurring payment…yet Clever Commute has no knowledge of the details of the underlying payment source. (we don’t know if you are a PayPal user…and we certainly do not know details such as “card used” or “card number”)

If there is a problem with your funding source (e.g. credit card is expired or otherwise invalid), PayPal makes a few attempts to collect…over several days. If PayPal ultimately fails at collecting the money, then the recurring payment goes into a “suspended” state…and the commuter loses access to The Inside Track. Needless to say , that is not good for any of us. So…how to fix it?

If you set up your payment as yourself (e.g. NOT using a PayPal business account)

If you set up your payment via a PayPal business account, then follow these steps

Our datasources (it’s more than crowdsourced)

July 25th, 2014  |  Published in announcements, documentation, Inside Track, techdoc


Clever Commute Premium has dozens of amazing features.
This page explains one or more of them...


The beauty of Clever Commute is that we offer riders the full 360 degree view of their commute…with control over how/when the information is delivered to them.

Clever Commute originally started as a crowdsoucing company…but we have gone well beyond that. Here is a closer look:

  1. User-generated content – We have tens of thousands of commuters who give you a first-hand look at what is happening on your commute. Our technology cleanses, curates, and removes duplicate messages in order to be sure that you get the most benefit from the wisdom of the crowds.
  2. Official Information from the Transit Providers – Our technology talks to theirs…and you benefit.  Through a variety of interfaces, we make it simple for you to access the data from your carrier. You no longer need to sign up with them.
  3. Social Media – We scour the web for the best info for you. Sometimes it comes directly from your carrier. Sometimes it comes from others who share our passion for actionable commuter info. But it’s always information about your commute. So it doesn’t matter if (for example) you are on Twitter or not. We fetch it and deliver it to you per your preferences.
  4. Historical – No one has more data than we do. Clever Commute was founded in 2008. That gives us years of context and history about every commute in the areas we serve. We use that data to provide you with the best information
  5. Algorithms – Data is interesting…but it’s fascinating when you do things with it. We have deep knowledge of the issues on each of the carriers we serve, so we know what triggers the events / alerts / tips which help you. You won’t find this anywhere else.

The best part: you are in control!

Every person and commuting pattern is different. Users of our premium service can generally opt-in/out of the above as they’d like. You can also select the time-of-day and  day-of-week that you want to receive notifications.  You can pause your notifications when you are on vacation. You can even hit snooze and let us know when you’d like to resume.

Watch this space (and be amazed)

July 3rd, 2014  |  Published in announcements, community updates, documentation, Inside Track, media, NJT, press, promotion

In the Summer of 2012, as a member of NJ Transit’s Developer program, Clever Commute built an app which gave commuters track number information in advance of being announced by NJT.

The information Clever Commute shared came directly from a NJT datafeed…and was delivered to the commuters in compliance with the NJT/Clever Commute partnership agreement.  Both sides openly acknowledged that the advance-track-number information was not 100% accurate/complete. However, Clever Commuters raved about this service.

NJT expressed displeasure with the fact that we were indeed using one of the data fields that they included in the field provided to us (and to all developers). Details of NJT/Clever Commute story can be found in this Wall Street Journal story.
To make a long story short: NJT stopped sharing that particular data feed with all developers.

However, Clever  Commute used this series of events as a catalyst to build an amazing suite of premium services which meets the needs to today’s commuters. We spent two years working / building / designing. After putting in over 1,200 enhancements, we are announcing the next version of The Inside Track – a portfolio of amazing features which empowers the commuters and gives them control over the data they need.

Today’s big news: Early-notice track numbers are coming back. In many ways our new approach makes “Round 2” better than before. 

Please follow this link to see all the details.

 

 

 

Now, anyone can share a transit alert with fellow commuters! [beta]

September 16th, 2013  |  Published in admin, announcements, documentation, promotion

The link:  https://www.clevercommute.com/alert

Previously, in order for commuters to share info on Clever Commute, they needed to be a registered member (of our free service…or our premium service – The Inside Track).

Now, any commuter can use any connected device to create an alert for any line we cover!

This expansion is especially helpful beca!use commuters can now enrich their alerts in two new ways:

  1. Category – Pick from a list of known problems
  2. Geo-location – It’s always important to know what the issue is…but now we capture where.

Clever Commute uses 1 and 2 above to improve the overall experience.
We also allow users of  
The Inside Track to see and leverage this data (e.g., show/hide various categories, and see the alerts on a map).

Cool: Regardless of whether you use an iPhone, iPad, Andriod or other, you can use this neat trick to launch this new feature from your device’s desktop (just as you’d do with an app).

User guide to creating an alert:

4 fields

  1. E-mail address – We use that to check if you are a Clever Commuter. It will NOT be shared with the commuters (or anyone else).
  2. Select the commuters you want to reach. 99% of the time, this is your train/bus line
  3. Select a category – Self-explanatory
  4. Share your message – You can find a link to our best practices on that page…or right here

Finally:

  • As you can imagine, messages with location info are generally more helpful than those without.
  • Check the box for T&C…and you are all set!

 

Engage and promote on Clever Commute

August 12th, 2013  |  Published in announcements, documentation, promotion

Clever Commute advertising example

Summary: if you are a brand (ad agency, PR firm, media specialist) interested in building awareness within an engaged and affluent demographic, then please include Clever Commute in your plans.

Our offeringClever Commute is the leader in real-time suburban transit information for riders on the country’s largest transit systems. The commuter content is enriched with a message from our sponsor partners…and delivered via e-mail, text messaging, and our mobile solutions (see more examples here). Our users have an extremely favorable view of our offering…and deeply value the content.

Audience: Peak earners, affluent, white-collar, tech-savvy. $175K HHI. (see amazing demographic details here)

Why Clever Commute is special: Traditional transit advertising does not do enough to stand out in today’s marketplace. Certainly station domination can create a somewhat immersive experience for the traveler (CBS Outdoor exampleTitan exampleJC Decaux example)…but we take it to the next level.
Clever Commute is the natural extension…which connects the brand to the commuter (not just to the station)

We provide a trusted, focused, intimate platform where the commuter actually embraces and seeks out the message.

Easy and Powerful…with You in control: The Clever Commute technology platform is a robust and cost-effective solution. Our proprietary digital production approach gives you options and flexibility.

Learn more: We’d love to help you build a campaign to promote your brand. Learn more here….and then contact us via our site. You can be up-and-running very quickly.