People helping people as they get from here to there

documentation

“Inside Track” NEW Feature: Dynamic, color-coded commuter alerts

July 29th, 2012  |  Published in documentation, Inside Track

We have updated our Departure Board in a way that gives you better real-time info about the issues which impact your commute.

We now have the ability to post multiple (and color-coded) messages to you!

Check out this page for complete information about The Inside Track

 

Regarding Departureboard Alerts

July 6th, 2012  |  Published in documentation

The e-mail you received is part of The Inside Track – a premium service from Clever Commute (www.clevercommute.com)

The goal is to alert you when there are train delays.

Periodically, our technology scans the environment for potential problems.

If needed, we send you warnings such as the one you may have just received.

Since we ONLY send the message when the threshold is surpassed, we do NOT send an all clear message.

For more info or questions, please use the Contact Us feature of the Clever Commute web site.

PayPal – what to do if you need to change payment methods (credit cards)

July 5th, 2012  |  Published in documentation

This page is out of date.
Please see https://clevercommute.com/payments. Thanks! 

 

If you pay for your Clever Commute services via  credit card…and there is subsequently a  problem with your payment source (e.g., it is expired,  lost, stolen), you may receive a message from PayPal which says:

Clever Communicator, LLC has suspended your automatic payments. Contact Clever Communicator, LLC for more details or to reactivate your payments.

Unfortunately….this message is not accurate. We know that PayPal is indeed asking you to contact us (Clever Communicator, LLC)…but next steps are not ours…and we certainly did not suspend your payments to us.

  • Rather, PayPal (the service we use to collect the funds) was unable (for whatever reason) to collect from you
  • Since PayPal processes the transaction for us, Clever Commute does not have more details about the underlying payment problem…but PayPal does.
  • Clever Commute (or our parent company – Clever Communicator, LLC) can not reactivate your payments.
  • However, if your account is not paid up, you may lose access to your premium services.

Please do this: go to PayPal…and change the payment method.

[DISCLAIMER: The information below was sent to me by PayPal at 11:48 AM on July 5]

You may need to add an alternate payment method to your PayPal account before you change or remove your subscription’s funding source.

First you need to change your current payment method:

  1. Log in to your PayPal account.
  2. Click “Profile” near the top of the page.
  3. Click “My money.”
  4. Click “Update” beside “My preapproved payments.”
  5. Select the merchant whose agreement you want to change under “Merchant.”
  6. Click “Change” under “Payment Method”
  7. Select an alternate payment method and click “Save.”

Here’s how to remove a debit card or credit card from your PayPal account:

  1. Log in to your PayPal account.
  2. Click “Profile” near the top of the page.
  3. Click “My money.”
  4. Click “Update” in the “Debit and credit cards” section.
  5. Click “Remove” next to the card you want to remove.
  6. Confirm your cancellation and click “Remove.”

Here’s how to remove a bank account from your PayPal account:

  1. Log in to your PayPal account.
  2. Click “Profile” near the top of the page.
  3. Click “My money.”
  4. Click “Update” in the “Bank accounts” section.
  5. Select the bank account you want to remove and click “Remove.”
  6. Confirm your cancellation and click “Remove.”

Note:

  • If you remove your credit card or bank account information from your account before you update the payment method for your subscription, your subscription will be canceled.
  • If you cancel your subscription, all future scheduled payments will be canceled.
  • Canceled subscriptions cannot be reactivated.