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Release Notes for Vesion 2.1

Release Notes for Vesion 2.1

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  • Fixed notification badge (desktop icon) for iOS
  • Fixed “Departureboard” Name when changing from one provider to another
  • Fixed Google Maps error
  • New feature – Tweets are now hashtagged with transit provider name
  • Improved admin tools for moderating inappropriate content
  • Improved RSS feeds for business partners
  • Other fixes/enhancements to support admin / monitoring

Support students and participate in a commuter survey

Support students and participate in a commuter survey

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A group of MBA students at the University of Connecticut are developing a
marketing plan for Metro-North Railroad as part of a class project, and are seeking input from Metro-North commuters.
Please take a few minutes to complete the survey by clicking the link below.
Your input is greatly appreciated. 

https://uconn.co1.qualtrics.com/jfe/form/SV_b2U7vEvuC2zCqZ7

  • Clever Commute shares this as a courtesy…for the commuting community.
  • The survey is for academic purposes only.
  • This initiative and Clever Commute are not affiliated with Metro North or any transit provider

Beta news (Android is Open….iOS is Ready)

Beta news (Android is Open….iOS is Ready)

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Short and sweet: the beta test of the new app is now open to YOU

The beta app you see will effectively be the new production version very soon…so all the more reason to get on board now. We think you will LOVE it.

Android – Get started by following this link (Google will then deploy it to your device)
https://play.google.com/apps/testing/com.clevercommute.CleverCommute

iPhone / iPad  – If you are in our beta program, you will be notified via TestFlight

 

 

 

 

Troubleshooting Google Play Payment Issues

Troubleshooting Google Play Payment Issues

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This is a write up of how to use one of the many features of the Clever Commute service. See also:

We love our premium users…and we never want to see you leave.  But as you may know, we rely on Google to collect the funds from you.

If they try to charge the card they have on file, and it fails, you will get a letter such as the Payment Declined one below. If the issue is not resolved in a timely manner, then Google (not Clever Commute) will cancel the subscription and send you the Subscription Cancelled letter.

Why does this situation happen?

  • The credit card that you use to fund your Clever Commute Premium service (at Google Play) is not longer valid (e.g., reported as lost, stolen or was otherwise deactivated)
  • Google, for whatever reason, determined that the order
    • was high risk (their term…not ours)
    • did not comply with one of their policies
If this happens, please follow Google’s instructions in that letter in order to get back on-board.
If you still need help, you can call Google at 855-492-5538.  

 

As a reference, here are examples of the e-mails that Google sends (click on image to enlarge)

Payment DeclinedSubscription Cancelled
GoogleLetterPaymentDeclinedGoogleLetterSubscriptionCancelled

The Clever Commute Track Predictor

The Clever Commute Track Predictor

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This page explains one or more of the dozens of amazing features found in Clever Commute Premium.

Play it safe! Please do not descend to track level until your train has been announced.

Here is a graphical walkthough of our amazing track predictor. No other app or service provides this feature.

Additional topic: Thoughts on track predictions

Screen Shot
(Click to expand)

Explanation

It starts with your custom departureboard.

It's 5:49. The 6:08 is not announced yet.

Click on the History icon to see the prediction
and the and supporting stats...

Look at what happened next:

 

 

Your Track Prediction

This train...

  • is usually announced 9 minutes in advance
  • has been on 4 different tracks...
    in the previous 20 days (see next picture)

Clever Commute gives you the edge

  • Identifies the higher-likelihood track
  • Eliminates tracks which won't be used for this train tonight 
  • Commuters supplement our algorithm based on what they see...and people they know

Step 1: Position yourself to beat the crowds!

Step 2: They announced your train...track 4
Have a seat, my friend. You deserve it!

You could stop right here...but read on if you want to know about our more-advanced features and analytics...

Do you like data? We do! 

  • We give you a summary of tracks previously used by this train
    • Pie chart
    • Table
  • We provide a slider so you can show more or less data.
    (5 - 60 days)

Note: As you see here, past performance does not necessarily predict the future (Compare Track 2 here to the prediction table above)

 

Here is the day-by-day track history.

Hmmm....based on those numbers...would YOU predict 4? 2? 9 3? Don't worry! Our servers and algorithms keep on crunching the numbers
...right up until the official track announcement is made!

Your Clever Commute profile

Your Clever Commute profile

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In version 2.0, we overhauled what used to be the Profile page...and broke it into new components. This post explains one of them:  


Your profile

Think of this as the Who are you? section of the app. It is not What is your commute? Nor is it What are your app preferences?

  • Switch between transit lines to see alerts on other routes
  • Easily modify your primary route, start/end points
  • App-based approach keeps you logged in

Eventually, we’ll expose some of that information in order to improve the experience for you and your fellow passengers.

We will not expose your name, e-mail address or zip code.

We may share

  • Your nickname
  • Your badge (e.g., Tourist, Commuter, or Rail Warrior)
  • Your start/end stations
  • How many people have marked you as a favorite
  • Your bio (users have the option to leave their bio blank)
  • A Commuting tip (users have the option to leave this field blank)
  • A URL/website (again – this is optional)