Thanks to all the commuters who shared info this morning…and welcome to all the new people! Please continue to send people to clevercommute.com/signup to get “on board.” A few things to note:
2. Generally, the Clever Commute service works best when everyone abides by the best practices (Rules of the road)
3. Clever Commute technology filters and cleanses the messages in several ways. We do our best to ensure only “good” messages reach you. However, if you want an extra level of control, we encourage you to explore our premium product.
4. Finally – if you are the Twitter type, you get your alerts by following
- @cc_mnr_nh – New Haven Line
- @cc_mnr_har – Harlem Line
- @cc_mnr_hud – Hudson line
Here is what you need to know…
Earlier today, we published a posting of web resources for Metro North riders. In addition to that, here is some additional info
- Remember our zen: Share [information]…don’t ask [for it]. For those of you who are new to Clever Commute, please check out our best practices. We have 20,00+people in our network…so stepping in and asking questions of the community simply don’t work at this scale.
- If you have info that will help others…then share it. In the aftermath of the May 17 derailment, there may be new crowdsouring opportunities (e.g., car parking information for displaced train commuters). If you think you have good info for your fellow riders, then share it with the group. If you have questions about suitable use, the please contact us via the web site…or reach out via feedback [at] clevercommute-dot-com
- Regarding the branches. We generally have one “community” for each major train line on Metro North (Hudson, Harlem and New Haven). However, we recently added new communities for each of the branches on the New Haven line (Waterbury, Danbury, New Canaan), so please signup for and use those for branch-specific sharing.
- Tweets and Texts – If you simply want to receive real-time alerts from your fellow commuters (via Twitter…or their texting feature), then you may do so via http://clevercommute.com/twitter
There is a lot of great information out there regarding the overall MNR experience…and we hope to cover those in a future blog post. But for now, we wanted to highlight the ones which will help in the aftermath of the May 17 derailment. Please send us any others you have (via the Contact Us feature of the web site).
- http://www.facebook.com/mtamnr - The Metro North Facebook page - It has 4,784 Likes…and it is a good source of info from MTA…as well as some good engagement with the commuters
- Metro North on Twitter – @MetroNorthTweet It as about 12K followers.
- http://new.mta.info/mnr - Metro North home page
- http://web.mta.info/mnr/NewHaven/new-haven-line-service.html - Special updates for New Haven line riders
- http://www.mymtaalerts.com/LoginC.aspx - E-mail alerting service from Metro North
- http://www.mta.info/mnr/html/mnrmap.htm - Metro North Railroad service map
- @CTRailCommuter - Connecticut Metro-North Rail Commuter Council (Excellent advocates for improved commuter rail service in Connecticut)
- And of course we feel that every Metro North commuter should be a Clever Commuter.
To sign up, go to clevercommute.com/signup
Tonight, a Metro North train derailed near Fairfield. The cronology below shows what information was shared…and by whom.
The blue timestamps show the info that Metro North shared via their e-mail alerting system
The red timestamps show data that was created and shared via the Clever Commute network of passengers on the New haven line
For media inquiries, please use the contact us feature of the website.
(7:22 PM – Metro North) Service is suspended between South Norwalk and New Haven. Westbound service will originate out of South Norwalk making all stops to Grand Central Terminal. Eastbound service will make all stops to South Norwalk due to a derailment in the vicinity of Bridgeport …
(6:59 PM – Clever Commute) 5;57 gct to s norwalk terminating stamford. Collision confirmed in bridgeport.
(6:57 PM – Clever Commute) Derailment and injuries is accurate. No service tonight.
(6:54 PM – Metro North) Upper New Haven Line Service: At this time no Westbound service is being provided beyond Bridgeport due to a train incident in the vicinity of Bridgeport. Eastbound service will run to South Norwalk …
(6:38 PM - Clever Commute) No trains going further then South Norwalk.
(6:34 PM - Clever Commute) 505 from gct stopped at Westport passengers off train waiting for buses. Nothing moving north through Fairfield metro
(6:33 PM - Clever Commute) Major train collision and derailment Fairfield Bridgeport line. Many injuries
(6:32 PM – Metro North) Upper New Haven Line Customers traveling through the vicinity of South Norwalk and New Haven should anticipate delays …
More on #1 for the major carriers:
- Metro North’s Thanksgiving Holiday Service for Hudson, Harlem & New Haven Lines, Nov. 23-27
- LIRR Offers Extra Thanksgiving Weekend Service; Off-Peak & Family Fares in Effect
- NJ Transit – As of press time for us, we could only find Thanksgiving Holiday Bus Schedules
(they usually post something about trains…so keep an eye on their web site for that)
But…ONLY Clever Commute will show you What happened last year on ‘getaway’ day?
We think this info is key to helping you plan. Here is the rundown:
On Wednesday, November 24, things got crowded after 1:00 PM…but 3:00 looked to be the worst of it:
1:05 PM [Penn Station] – LIRR rider shared this: 1:05 running 10 min late. Probably due to overcrowding on short train
3:25 PM [Penn Station] – NJT riders share these
- Train was SRO – hundreds of passengers left on platform
- Packed to to gills; no standing room even
- and finally – stuck at Newark for crew to push passengers aside to open the doors
3:05 PM [Port Authority] – DeCamp bus rider shared these this: long lines for all Decamp gates.
3:12 PM – we received these messages
- SRO with people still at the gate
- 410/411 backed up to 402
…and so it went for most of the afternoon.
You asked…we listened (did I really just write that?)
In addition to sending/receiving messages from the broader community for the New Haven line, commuters can now also sign up for Clever communities for each of the 3 branches which feed the main line.
- New Canaan
How? First, you need to sign up: Just as you did when you first joined Clever Commute, go to our sign-up page and check the box next to the sub-routes you want to add (yes…go through the sign-up process again [sorry]).
Once we add you, we’ll share the e-mail address which you are to use to send branch-specific alerts.
Please note that this means you’ll need to be a bit more thoughtful when sharing info with your fellow passengers.
- If you have something to share which will impact all riders on the New Haven line…then send it to the “New Haven Line” community
- However, if it is only of interest to “your” branch, then send it to the branch-specific community
- It’s up to you to “add” the new community by signing up (we can’t add you)
- Yes…you can receive these messages as Tweets. See clevercommute.com/twitter for more info
Just a few things to remember:
- There is one e-mail address for the trains from GCT and another for the trains to GCT (we’ll make sure you have both addresses).
- Once you send to that address…our technology will send it to the subscribers…and we’ll also Tweet it
- Do not “Forward” mails to the e-mail address we use
- Avoid extra punctuation (sure you can say “5:48″, but don’t put “…” in there)
- All you need to do is put the the times in your mail (e.g., you don’t need to say “have a bar car tonight”). Recipients know that this is The Bar Car Report…and it is clearly labeled as such
- Yes…you can send updates at any time in case things change
- Here is one good way to share the news:
526 548 608 611 807 907 plus 531 614 stamford locals
We have a
new service which distributes information about which evening trains have bar cars on Metro North’s New Haven line.
This is DIFFERENT from the regular “Clever Commute New Haven Line”alerting service.
Sign up at clevercommute.com (go to “Find your line”…and under “Trains (Alerts)”, you’ll see “Bar Car – New Haven Line”)
NOTE: THIS IS THE BEST PART :
If you use Twitter, then you have even more options:
You can “Follow” @cc_mnr_bar_nh (
or @cc_mnr_bar_nh_r for the reverse commute)
That means that you can receive the “bar car” info the same way you receive any Twitter info:
(a) via the web (at twitter.com)
(b) via a Twitter app on your cell phone
(c) AS A TEXT MESSAGE
We have more info about how Clever Commuters can use Twitter here clevercommute.com/twitter
Some great press coverage:
- Bloomberg (MP3) – Crandall Discusses Clever Commute Business
- New Haven Register - Looking for the bar car? Service keeps train commuters in the know