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MNR

Regarding Air Conditioning on trains

July 11th, 2014  |  Published in announcements, MNR

But this is really applicable to a lot of things on Clever Commute

We know it stinks when the commute is bad. Heck, that is why we built Clever Commute. But there are 3 questions to ask yourself before you send an “alert” to the group:

“Does the message I am about to send contain actionable information
1. … that people can use in order to plan their commute?
2. … with tone and content that you would find on a radio/TV traffic report?
3. … that is an objective statement (e.g., not a rant…not a question…even a rhetorical one)?
If it’s NOT yes-yes-yes…then you may just be venting. If that’s the case, then you should check out clevercommute.com/vent (yes…that’s a real thing).
Other notes:

  • Clever Commute is not affiliated with the transit providers. According to Clever Commute terms and conditions, they do not receive / read these messages.
  • Do NOT initiate any call-to-action or other advocacy on Clever Commute (e.g., direct commuters to “call the governor” etc.)
  • Please remember to use the “Was this alert helpful?” found at the bottom of every mail we send you.

Monday Morning MNR train breakdown

June 30th, 2014  |  Published in examples, MNR

Here is a color-coded breakdown of how the news flowed during this morning’s incident.
Color key:
Red – Information form Clever Commute 
Blue – Information from Metro North 

The incident began at approx 8:05 AM…and was immediately reported by the commuters.
The first e-mail from Metro North comes almost 40 minutes later.
 

8:05 AM - 641 cannondale to gct is broken down in the bronx with engine failure – and no ac – expect backups behind us
8:21 AM - 741 cannondale to gct still broken down after 20 minutes – outbound train just stopped with mechanical forces – expect major delays
8:22 AM7:07 SoNo to GCT is disabled for 15 mins now. E of Fordham

8:30 AM - Rescue train will take disabled train to 125 where we can tranfser – engine overheated and low oil pressure – already 30 minutes late – first day of a hot week

8:43 AM - New Haven Line Customers should anticipate delays of 5 to 10 minutes traveling into Grand Central Terminal due to a disabled train in the vicinity of Fordham. Please listen for announcements at your station.

8:48 AM - Disabled train waiting for rescue engine after being stopped fo 50 minutes – and metro no just sent an email blast – delays will be much longer than the 5 to 10 minutes they claim 
9:13 AM - Disabled train moving with rescue engine after 75 minute breakdown 

9:18 AM - New Haven Line Service is now operating on or close to schedule. We apologize for any inconvenience you may have experienced as result of this incident.

Suspicious package on MNR today…timeline

June 20th, 2014  |  Published in examples, MNR

Here is a color-coded breakdown of how the news flowed during this morning’s incident.
Color key:
Red – Information form Clever Commute 
Blue – Information from Metro North 
Green – Comments 

The chronology.  Metro-North spokesman Aaron Donovan said the suspension started at about 6:15 a.m

o Note that the first e-mail from Metro North comes almost 40 minutes after the suspension (and the first Tweet from Metro North was about 10 minutes after that).
o The commuters had been sharing info for almost a half-hour before MNR made any public announcements.

6:30 AM – 602 new haven going backwards near Bridgeport. Police activity. Going back to Stratford
6:35 AM – Suspicious package on bridge over Fairfield RR station. All service halted
6:38 AM – All four tracks involved in police activity in Fairfield indefinite delays in both directions

6:45 AM6:34 wpt to GCT 10mins late so far and no announcements yet.

6:56 AM - New Haven Line service is temporarily delayed for trains traveling through the vicinity of Fairfield station due to Police Activity.  More information will  be provided as it becomes available.  Please listen for announcements at your station

6:58 AM - 6:51 Grns Farms to GCT delayed due to Police Activity @ FFLD

7:12 AM - New Haven Line service is temporarily delayed for trains traveling through Fairfield station. Trains are restricted from traveling through this area while Police are investigating a suspicious package. We expect delays of 30 – 60 minutes at this time. Please listen for announcements at your station.

During the crucial 7:12 AM to 8:03 AM period, Metro North did not share ANY information via e-mail…but the commuters did. 

7:17 AM - No service below ffld. Suspicious package found
7:25 AM - East bound train at Southport turning around and GCT bound
7:36 AM7:44
 Train next to arrive at SONO to GCT all stops to Stamford
7:45 AM - Announcement: Get on the 7:44 because we don’t know when the next train will be

8:03 AM – New Haven Line service continues to be temporarily delayed for trains traveling through Fairfield station. Police Special Units are on site investigating a suspicious package. We expect delays of 1 to 2 hours at this time. Please listen for announcements at your station.

During this 22 minute stretch (8:03 AM to 8:25 AM), there is no news from MNR…but Clever Commuters fill the information void

8:07 AM - Train departing Darien towards NY 804am. No announcements at Station, not even on electronic signs

8:25 AM - New Haven Line service has resumed through Fairfield station. Police have completed their investigation. Residual delays of 1 to 2 hours can be expected. Please listen for announcements at your station. We apologize for any inconvenience caused by this incident.

MNR goes silent until 9:41 AM. Their next mail is effectively a re-post of the earlier message (saying New Haven Line Customers continue to experience residual delays of 1-2 hours due to earlier police activity in the vicinity of Fairfield)
During this time, there were more alerts from Clever Commute regarding the ad-hoc schedule, and conditions on board the trains

8:26 AMConductor said train just left Bridgeport towards Stamford
8:29 AM8:24 Rye-GCT running local. Already SRO
8:45 AM - 843 from southport all local stops to Stamford then express to 125th

 

Metro North Building Explosion – 12-March, 2014

March 21st, 2014  |  Published in examples, MNR

As you read this chronology of events, please think about these key questions:

  • How prompt and accurate was the news reporting?
  • How prompt, accurate and actionable was the information shared by your company?
    (e.g., did your disaster recovery team send value-added alerts to employees?)
Date Time Message
12-Mar 6:53:04 AM  6:46 Greens Farms to GCT 6 min late
12-Mar 7:42:10 AM  7:31 Pt Chst – GCT 8 min late; No announcement
12-Mar 8:03:09 AM  754 DAR to GCT no show at 8am; no announcements, sign indicating  ‘good service.’
12-Mar 8:27:06 AM  813 rye to gct 13 late.
12-Mar 8:33:05 AM  825 rye local to get 6 late.
12-Mar 9:42:00 AM METRO NORTH  – Service into and out of Grand Central Terminal is temporarily delayed until further notice due to police activity.  As more information becomes available we will notify you as soon as possible. Please listen for announcements at your station.
12-Mar 9:56:06 AM Police action at 125.  Stuck in Pelham
12-Mar 10:02:09 AM Conductor just announced mass dropoff at Fordham.
12-Mar 10:05:19 AM Service suspended.  Explosion in apt building at 116th and Park
12-Mar 10:05:22 AM METRO NORTH – Service into and out of Grand Central Terminal is temporarily suspended until further notice due to an explosion in a building adjacent to our tracks. We will notify you as soon as possible of alternate service information.  Please listen for announcements at your station.
12-Mar 10:09:06 AM New York (AP): The New York City fire department says it has  received a report of an explosion and building collapse in East Harlem(Park Ave between 114th/117th St)
12-Mar 11:20:00 AM METRO NORTH – Service remains suspended between Grand Central Terminal and Yankees E. 153rd Street Station until further notice due to an explosion in a building adjacent to our tracks. For northbound service, customers should take the No. 4 Subway service to 161st Street Station for access to Yankees E. 153rd Street Station.  Southbound customers can take the train to Yankees E. 153rd Street Station and transfer to the No. 4 Subway Service.
12-Mar 4:01:00 PM METRO NORTH – For this evening (Wed., March 12), Metro-North is restoring limited New Haven and Harlem Line service from Grand Central. Limited Hudson Line will be available from The Bronx only; customers can access this Hudson Line service by subways
12-Mar 4:13:06 PM Trains running now
12-Mar 4:34:07 PM On train from SONO to GCT. CBS reported that limited trains running  through to GCT. The conductor says we are scheduled to GCT but probably go to   Woodlawn.
12-Mar 4:45:12 PM Woodlawn station outbound a nightmare. Lined up along the street. Not much communication
12-Mar 4:52:07 PM Trains lined up at Harlem station. 4:37 to STM just left.
12-Mar 4:54:00 AM METRO NORTH – Full Hudson, Harlem and New Haven Line service has been restored into and out of Grand Central Terminal.
12-Mar 4:57:06 PM 4:43 Harlem to WHVN just left Harlem. Not bad considering situation.
12-Mar 5:17:06 PM Woodlawn crowded. Locals and expresses but 2 is backed up also.  Trains not that full in front.
12-Mar 5:23:06 PM 510 local GCT to crestwood leaving 10min late but running
12-Mar 5:49:04 PM Line for trains is up to streets. Have an umbrella. When u get down to platform, walk to front for seats
12-Mar 9:26:00 PM METRO NORTH – Service is now operating on or close to schedule. We apologize for any inconvenience you may have experienced as a result of this incident.

For the media (and others) who are looking for info about the derailment in the Bronx

December 1st, 2013  |  Published in examples, media, MNR

If you or your organization is covering the Metro North derailment ion the Bronx, this info may be of help to you:


(1) Real-time feeds of the commuter-generated alerts from users of the Clever Commute system.
Tech note: These are standard RSS feeds. From one week ago up until the present. We expect to see increased message volume as the Monday morning commute begins.

(2) Twitter feeds of the above
Hudson line – @cc_mnr_hud
Harlem line – @cc_mnr_har
New haven line – @cc_mnr_nh
Tech note: The are “protected”…but we will add people who request-to-follow


Additional resources:
1. Alerts from MTA (e-mail / text) - http://www.mymtaalerts.com/LoginC.aspx
2. MNR Facebook page - https://www.facebook.com/mtamnr
3. Clever Commute - clevercommute.com/signup
4. The Contact Us feature above – clevercommute.com/contact

Sept 25 – Special Announcement for MNR Riders

September 25th, 2013  |  Published in announcements, MNR

Thanks to all the commuters who shared info this morning…and welcome to all the new people! Please continue to send people to clevercommute.com/signup to get “on board.” A few things to note:

1. The next few days (and maybe weeks) will be challenging for Metro North riders.

MTA’s service plan for tomorrow (Thursday) can accommodate approximately 33% of the regular ridership on the New Haven Line.

2. Generally, the Clever Commute service works best when everyone abides by the best practices (Rules of the road)
However, during times like these, it’s OK to be innovative. If you see something which will help your fellow commuters…then please share it.

3. Clever Commute technology filters and cleanses the messages in several ways.
We do our best to ensure only “good” messages reach you. However, if you want an extra level of control, we encourage you to explore our premium product.
We’re not looking to turn this MTA issue into a sales opportunity…but just wanted to let you know that “The Inside Track” does offer you the ability to filter messages by category, duration of the delay, time-of-day, day-of-week, etc.
You can also monitor all 3 MNR lines…and do about 30 other things.
It costs $2.99 a month…and the “send me my track number” feature has been a huge hit. Read all about it here - Landing Page

4. Finally – if you are the Twitter type, you get your alerts by following
  • @cc_mnr_nh – New Haven Line
  • @cc_mnr_har – Harlem Line
  • @cc_mnr_hud – Hudson line
Read more about our Twitter approach here clevercommute.com/twitter
I think that’s it. Thanks again…good luck…and remember to share info (NOT questions) using the “@clevercommute.com” address found in the footer the mails you get from our service.
Thanks,
–Conductor Josh

Metro North Railroad – Getaway day advice for Labor Day 2013

August 27th, 2013  |  Published in Inside Track, MNR

Here is what you need to know…

We looked at the last few years of commuter history…and we find that this is usually a quiet week for commuting. Therefore the “Friday crush” is not as bad.
It starts by 3:00 PM…and it peaks by 4:00 PM
Please buy any tickets in advance…that seems to be the “pain point” every year.
On Monday, Metro North will be running a Sunday schedule. Here are the links to get-away trains
Thanks…and have a great long weekend,
–Clever Commute

 

Tips for Metro North riders week of May 20, 2013

May 19th, 2013  |  Published in community updates, MNR

Earlier today, we published a posting of web resources for Metro North riders. In addition to that, here is some additional info

  • Remember our zen: Share [information]…don’t ask [for it]. For those of you who are new to Clever Commute, please check out our best practices. We have 20,00+people in our network…so stepping in and asking questions of the community simply don’t work at this scale.
  • If you have info that will help others…then share it. In the aftermath of the May 17 derailment, there may be new crowdsouring opportunities (e.g., car parking information for displaced train commuters). If you think you have good info for your fellow riders, then share it with the group. If you have questions about suitable use, the please contact us via the web site…or reach out via feedback [at] clevercommute-dot-com
  • Regarding the branches.  We generally have one “community” for each major train line on Metro North (Hudson, Harlem and New Haven). However, we recently added new communities for each of the branches on the New Haven line (Waterbury, Danbury, New Canaan), so please signup for and use those for branch-specific sharing.
  • Tweets and Texts – If you simply want to receive real-time alerts from your fellow commuters (via Twitter…or their texting feature), then you may do so via http://clevercommute.com/twitter

 

 

 

 

 

Top web resources for Metro North New Haven riders

May 19th, 2013  |  Published in announcements, MNR

There is a lot of great information out there regarding the overall MNR experience…and we hope to cover those in a future blog post. But for now, we wanted to highlight the ones which will help in the aftermath of the May 17 derailment. Please send us any others you have (via the Contact Us feature of the web site).

 

 

Metro North Derailment

May 17th, 2013  |  Published in MNR, press

Tonight, a Metro North train derailed near Fairfield. The cronology below shows what information was shared…and by whom.

The blue timestamps show the info that Metro North shared via their e-mail alerting system
The red timestamps show data that was created and shared via the Clever Commute network of passengers on the New haven line

For media inquiries, please use the contact us feature of the website.

(7:22 PM – Metro North) Service is suspended between South Norwalk and New Haven. Westbound service will originate out of South Norwalk making all stops to Grand Central Terminal. Eastbound service will make all stops to South Norwalk due to a derailment in the vicinity of Bridgeport …
(6:59 PM – Clever Commute) 5;57 gct to s norwalk terminating stamford. Collision confirmed in bridgeport.
(6:57 PM – Clever Commute) Derailment and injuries is accurate. No service tonight.
(6:54 PM – Metro North) Upper New Haven Line Service: At this time no Westbound service is being provided beyond Bridgeport due to a train incident in the vicinity of Bridgeport. Eastbound service will run to South Norwalk …
(6:38 PM - Clever Commute) No trains going further then South Norwalk.
(6:34 PM - Clever Commute) 505 from gct stopped at Westport passengers off train waiting for buses. Nothing moving north through Fairfield metro
(6:33 PM - Clever Commute) Major train collision and derailment Fairfield Bridgeport line. Many injuries
(6:32 PM – Metro North)  Upper New Haven Line Customers traveling through the vicinity of South Norwalk and New Haven should anticipate delays …