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Correcting Payment Problems for PayPal users (business accounts)

Correcting Payment Problems for PayPal users (business accounts)

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If you are reading this post, then there is likely a problem with the funding source used by your business PayPal account.
(see https://clevercommute.com/payments for more info)

In order to get your Clever Commute account up-and-running, there are 1 or 2 steps.

(1) Ensure that you have a valid funding source for your PayPal account

  1. Go to PayPal and click on My Account
  2. Click on Profile
  3. On the ensuing page, click on My money
  4. Update Bank accounts and/or  Debit and credit cards to ensure you have suitable payment source

(2) Let PayPal know what funding source should be used for your Clever Commute account

  1. Follow steps 1-3 above to see My Money
  2. Click Update beside My preapproved payments
  3. Select the merchant whose agreement you want to change under Merchant
  4. Click on Clever Communicator, LLC
  5. Update the Funding Source to a valid payment method

Correcting Payment Problems for PayPal users (personal accounts)

Correcting Payment Problems for PayPal users (personal accounts)

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If you are reading this post, then there is likely a problem with the funding source used by your personal PayPal account.
(see https://clevercommute.com/payments for more info)

In order to get your Clever Commute account up-and-running, there are 1 or 2 steps.

(1) Ensure that you have a valid funding source for your PayPal account

  1. Go to PayPal and click on the Wallet option at the top of the page.
  2. Ensure that PayPal balance, Bank accounts and Credit and debit cards are sufficient /valid to cover the cost of your subscription

(2) Let PayPal know what funding source should be used for your Clever Commute account

  1. Click on the settings (gears) icon at the top right corner of the PayPal home page
  2. Look for Payment settings on the lower right side of the page
  3. Click on Preapproved payments
  4. Click on Clever Communicator, LLC
  5. Update the Funding Source to a valid payment method

 

 

 

 

 

 

Payments – Landing Page for All Supported Payment Platforms

Payments – Landing Page for All Supported Payment Platforms

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We love all of our customers. Maybe you have a PayPal account…maybe you don’t. That’s OK. But we just want you to know that (for your safety) PayPal handles all of our transactions.

  • People who DO have a PayPal account likely have one or more funding sources (e.g., credit card, bank account, PayPal balance) set up at PayPal.
  • People who DO NOT have a PayPal account – PayPal charges your card on Clever Commute’s behalf.

In both cases, PayPal will make the recurring payment…yet Clever Commute has no knowledge of the details of the underlying payment source. (we don’t know if you are a PayPal user…and we certainly do not know details such as “card used” or “card number”)

If there is a problem with your funding source (e.g. credit card is expired or otherwise invalid), PayPal makes a few attempts to collect…over several days. If PayPal ultimately fails at collecting the money, then the recurring payment goes into a “suspended” state…and the commuter loses access to The Inside Track. Needless to say , that is not good for any of us. So…how to fix it?

If you set up your payment as yourself (e.g. NOT using a PayPal business account)

If you set up your payment via a PayPal business account, then follow these steps

Proper use of “Rate this message”

Proper use of “Rate this message”

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Summary:  Your ratings are key to maintaining the quality of Clever Commute user-generated messages. If you find a message unhelpful, please simply answer No to the Was this alert helpful? prompt.
Report abuse is for spam/hacks and patently offensive content.

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Toward the bottom of every user-generated message we send, you will find a section such WasThisAlertHelpful
as that shown at the right:

We provide this feature in order to:

  1. reward the helpful post-ers
  2. engage and coach the un-helpful ones
  3. identify and deal with any spam or unauthorized use of the system

So, in the context of our best practices, you have two choices: Yes and No

Use Report Abuse here:

  • A hacker/spammer is able to bypass our security and get their message sent to the community
    (it’s rare…but it happens. See next point)
  • A spam message is sent from the compromised e-mail account of an otherwise-valid Clever Commuter
    (e.g., if an unauthorized person gets access to your e-mail account…then we may not immediately know)
  • A legitimate commuter says something offensive / derogatory / insensitive, etc.

If you have additional concerns about a message you see, please feel free to let us know at feedback@clevercommute.net

Just because you don’t care for the content of a message, that does not necessarily mean that someone is abusing the system. Examples:

  • A commuter shares a good alert…but outside of traditional commuting times
  • Messages which come to you via our 3rd party feeds (e.g., Port Authority)

Final point: It may be worth your time to look at our premium product (The Inside Track). It gives you the ability to filter (block) messages based on category, sender and time-0f-day/day-of-week. (see examples here)

FYI – here are examples of recent messages which were marked as Abuse…but clearly are not.

  •  Bus Customer Alert – The PA Bus Term for Arrivals (NY-bound) is experiencing a delay due to a disabled vehicle/accident.
  • Detour thru Secaucus. Problem inbound.
  • 6:34 AM Northport to Hunters Point missed connection at Jamaica. Going to be 15 minutes late into NYP
  • 7:51 AM Millburn MTD making extra stop at Secaucus. Already delayed in swamps by a few mins.
  • 8:17 Walnut to NYP announced as picking up Secaucus passengers then rolls through when no one is on the platform

Wow! You certainly vented!

Wow! You certainly vented!

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Gosh…you could make a sailor blush!  🙂

But seriously: Just a friendly reminder that  vent -at- clevercommute -dot-com is a novelty address…provided by Clever Commute for the benefit of the commuters.

Unlike our traditional service, the note you just shared went to an unattended mailbox…and will NOT be automatically sent to commuters on your line.

FYI – We may re-post the “best of” at our Twitter feed (@clevervent)…but we don’t attribute it to you.

If you are currently not a Clever Commuter…then come sign up at https://clevercommute.com/signup …but please…keep it clean 🙂

Read more about the Vent feature at  https://clevercommute.com/vent

Clever Commute is not affiliated with the transit providers…and use of this service is subject to our terms and conditions.

Now, anyone can share a transit alert with fellow commuters! [beta]

Now, anyone can share a transit alert with fellow commuters! [beta]

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The link:  https://clevercommute.com/alert

Previously, in order for commuters to share info on Clever Commute, they needed to be a registered member (of our free service…or our premium service – The Inside Track).

Now, any commuter can use any connected device to create an alert for any line we cover!

This expansion is especially helpful beca!use commuters can now enrich their alerts in two new ways:

  1. Category – Pick from a list of known problems
  2. Geo-location – It’s always important to know what the issue is…but now we capture where.

Clever Commute uses 1 and 2 above to improve the overall experience.
We also allow users of  The Inside Track to see and leverage this data (e.g., show/hide various categories, and see the alerts on a map).

Cool: Regardless of whether you use an iPhone, iPad, Andriod or other, you can use this neat trick to launch this new feature from your device’s desktop (just as you’d do with an app).

User guide to creating an alert:

4 fields

  1. E-mail address – We use that to check if you are a Clever Commuter. It will NOT be shared with the commuters (or anyone else).
  2. Select the commuters you want to reach. 99% of the time, this is your train/bus line
  3. Select a category – Self-explanatory
  4. Share your message – You can find a link to our best practices on that page…or right here

Finally:

  • As you can imagine, messages with location info are generally more helpful than those without.
  • Check the box for T&C…and you are all set!